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Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, Heartful Hands LLC underwent nine inspections, resulting in 18 recorded violations and one clean inspection. Reported findings included issues regarding safety protocols, such as improper hot water temperatures and fire drill documentation, as well as concerns related to resident care and administrative oversight.
A mirror attached to the wall in a resident's bedroom was cracked in two separate places.
The telephone numbers posted in the medication room included the regional office number but omitted the Personal Care Home complaint hotline.
Two unlabeled toothbrushes, an unlabeled comb, and an unlabeled brush were found stored on a shelf in the shared resident bathroom.
A staff person's hire date did not have a completed criminal history background check on file.
There was no qualified staff person available to administer medications during the 17:00 to 07:00 shift.
A staff person did not receive required orientation training regarding rights and abuse within their first 40 working hours.
A new staff member did not receive the required fire safety and emergency preparedness orientation on their first day.
Issues included a bedroom door latch that did not catch, significant buildup of dirt and grime on floors and baseboards, and a foul odor under a floor mat.
A brownish, sticky substance was found on a plastic container and the dining room floor, and power strips/extension cords were covered in grime and dust.
No deficiencies are reported in this inspection record.
Carbon monoxide alarms for gas furnaces #2 and #4 were located too close to the appliances, and batteries were not labeled with installation dates.
On certain dates in July 2023, staff members present in the home were not certified in first aid, obstructed airway techniques, or CPR.
Fire drill records contained discrepancies regarding the time of drills and lacked the specific day of the month for several recent drills.
The resident's annual assessment failed to reflect recent behaviors involving inappropriate touching and aggression.
A resident intentionally and repeatedly touched another resident's buttocks, violating the requirement to treat residents with dignity and respect.
The administrator was not present in the home for the required average of 20 hours per week.
Hot water temperatures in multiple bathrooms were measured significantly above the 120°F limit, reaching as high as 152.4°F.
Heartful Hands LLC
for profit
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