Healthpark Care Center
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
While some families report success with the rehabilitation therapy team, the frequency of reports regarding neglect, poor hygiene, and delayed responses to basic needs is alarming. If you consider this facility, we strongly recommend unannounced visits and speaking directly with current residents' families to verify if these systemic issues have been addressed.
Google Reviews
Google Reviews
37 reviews on Google“Healthpark Care Center receives polarized feedback, with many families reporting severe neglect, poor hygiene, and unprofessional staff behavior. While a minority of reviewers praise the rehabilitation therapy and specific staff members, the recurring reports of delayed response times to call bells and inadequate patient care are significant causes for concern.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Select professional and attentive nursing staff
- Helpful administrative office personnel
Concerns
- Significant delays in responding to call bells and assistance requests (mentioned by 7 reviewers)
- Filthy facility conditions and lack of cleanliness (mentioned by 5 reviewers)
- Unprofessional, rude, or uncaring staff behavior (mentioned by 6 reviewers)
- Inconsistent or delayed medication administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication channel to address specific family concerns once a resident is living here?
- 2Given the high volume of residents, what is your specific protocol for ensuring call bells are answered promptly and that residents don't experience long wait times for assistance?
- 3Could you walk me through your daily housekeeping schedule and how you maintain high standards of cleanliness in resident rooms and common areas?
- 4Since medication management is a top priority for our family, can you explain the process for ensuring medications are administered consistently and on time?
- 5I see your rehabilitation program is highly regarded; how do you integrate those therapy goals into the daily life and activities of residents who aren't in active rehab?
- 6What steps are taken to ensure that all staff members, across all shifts, maintain a professional and supportive demeanor when interacting with residents?
Personalized based on this facility's data
Key Review Excerpts
“The bathroom sink had a larger corner section that was broken with raw pressboard showing through. It had been “repaired” clear packing tape.”
“The Nurse named Tatiana is fantastic! Super polite, super personable, and super professional. Tatiana is great with my Mom.”
“My husband had to go in his pants & poop! Two days in a row. I'm getting him out!!! And we are paying for this place”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a relatively clean inspection record with only 3 minor deficiencies across 2 surveys, all of which have been corrected by the provider. The issues involved electrical safety systems and one instance of care treatment concerns. With no complaint-triggered deficiencies and all problems addressed, this suggests generally adequate oversight and responsiveness to regulatory requirements.
Sep 21, 2023Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 4, 2021Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Healthpark Care Center
nonprofit
Ownership & Management
Owners
Lee Health System INC
Owner · Organization
Antonucci, Lawrence
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit leehealth.org
Medicare data downloads
Original nursing home datasets
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