Hawthorne Inn of Danville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
While some families report positive end-of-life care, the facility has a concerning pattern of refusing readmission after hospital stays and allegations of neglect. We strongly advise families to clarify the facility's readmission policy in writing and monitor the care of loved ones closely, especially regarding skin integrity and call light response times.
Google Reviews
Google Reviews
28 reviews on Google“Hawthorne Inn of Danville receives highly polarized feedback, with recent reviews highlighting severe concerns regarding patient discharge practices and neglect. While some families report compassionate end-of-life care and positive rehab experiences, multiple others allege that the facility refuses to readmit patients after hospital transfers and fails to provide adequate medical attention, including the development of severe pressure ulcers.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Positive rehab experiences for some
- Clean and positive atmosphere noted by select families
Concerns
- Refusal to readmit patients after hospital transfers (mentioned by 5 reviewers)
- Neglect and slow response to call lights (mentioned by 3 reviewers)
- Understaffing and perceived staff laziness (mentioned by 3 reviewers)
- Inconsistent or predatory billing practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion shown during end-of-life care here; how does your team support families during those sensitive transitions?
- 2How do you ensure that call lights are answered promptly, especially during the night shifts?
- 3Can you tell us about your process for coordinating care and communication with hospitals when a resident needs to be readmitted after a transfer?
- 4What steps are being taken to improve the dining experience and the variety of meals provided to residents?
- 5How does the nursing team manage medication schedules to ensure everything is handled with high precision?
- 6What kind of daily activities or social outings are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My dad went into Hawthorne with a stage one bedsore, left with a stage four. After he went back to the hospital to have the stage four bedsore treated, Hawthorne would not take him back.”
“Mom returned again when she was passing and I can not experience the amount of love that was shown to her during her last moments. The staff treats the residents like their own family.”
“Patients are left unattended for long periods of time. Patients share a very run down room and have to share a TV. The facility is very out dated and run down.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant compliance issues with 11 complaint-triggered deficiencies where families filed reports about concerning care. The most recurring problems involve medication management, medical record handling, and emergency preparedness, with pharmacy service deficiencies appearing repeatedly across multiple surveys from 2023 to 2025. While all violations show correction dates, the persistent pattern of similar issues suggests ongoing systemic challenges with care quality and administrative oversight.
Aug 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 17, 2025Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 1, 2025Routine10
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 17, 2024Routine11
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 10, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 17, 2023Complaint3
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Hawthorne Inn of Danville
for profit
Chain Affiliation
Residential Alternatives of Illinois
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 7
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit libertyvillageofdanville.com
Medicare data downloads
Original nursing home datasets
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