Haven of Phoenix
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based on 279 Google reviews
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What this means for your family
The facility excels in providing compassionate, hands-on nursing care and excellent transportation for medical appointments. However, families should closely monitor medication administration and oxygen levels, as there have been documented instances of critical delays in care and slow response times during off-hours.
Google Reviews
Google Reviews
279 reviews analyzed“Families often praise the facility for its exceptionally kind and hands-on nursing staff, particularly highlighting leaders like Shelly and the nursing aides. However, there are serious reports regarding medication delays, oxygen supply issues, and inconsistent response times to call lights during night or weekend shifts. While some residents enjoy the activities and food, others have raised significant concerns regarding facility odors and security.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and hands-on nursing staff
- Attentive facility leadership
- Reliable in-house transportation for appointments
- Kind and respectful treatment of residents
Concerns
- Delays in medication and oxygen delivery
- Slow response times to call lights during nights/weekends (mentioned by 2 reviewers)
- Unpleasant facility odors (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how actively the leadership team engages with feedback; how does the management team work with families to address any new concerns that arise?
- 2We have heard such lovely things about the compassion of your nursing staff; how do you ensure that this level of hands-on care remains consistent during the night and weekend shifts?
- 3What specific steps are being taken to ensure medication and oxygen deliveries are always timely and accurate for every resident?
- 4Could you tell us a bit about the dining experience and what steps are being taken to improve the variety and quality of the meals served?
- 5How do you manage the cleaning schedules and facility maintenance to ensure a fresh and comfortable environment for the residents?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“My 90-year-old father suffered several strokes and contracted influenza. Doctors gave him 1-2 days to live. I moved him to Haven Health Phoenix for Hospice Care until his passing. I found the staff there to be professional and SO kind and caring to both my father and me.”
“The staff including the ED Shelly( I think that is he name) are all so hands on and caring. She was rounding the halls when my father in law had his call light on, she answered it and helped the director of nursing ( Jenniba) he was rounding with reposition my father in law in bed.”
“This place treated my Tata and he healed up pretty quickly from a replaced hip. Cnas and Nurses were extremely helpful and helping all the time.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 3, 2026ComplaintCleanReport
Investigation of Intake #00155856 was conducted on February 3, 2026. No deficiencies were cited. An onsite complaint survey was conducted on February 3, 2026 for the investigation of the intake #00155856. No deficiencies were cited.
Dec 16, 2025Complaint
A complaint investigation was conducted on December 16, 2025 for the investigation of intake #00151918, 00153052, AZ00186966, AZ00184583, AZ00184647, AZ00204714. The following deficiencies were cited:
Based on documentation, staff and resident interviews, and review of the facility policy and procedures, the facility failed to ensure the safety of one resident (#5) by not properly securing the resident and failing to maintain a safe speed during transport. The deficient practice could result in residents being physically injured.
Based on documentation, staff and resident interviews, and review of the facility policy and procedures, the facility failed to ensure the safety of one resident (#5) by not properly securing the resident and failing to maintain a safe speed during transport.Â
Oct 3, 2025ComplaintCleanReport
The investigation of complaint 00146625 was conducted on October 3, 2025. There were no deficiencies cited.
Aug 27, 2025ComplaintCleanReport
The complaint survey was conducted on August 27, 2025 with investigation of complaints AZ00205545, 00141401. No deficiencies were cited.
Aug 8, 2025ComplaintCleanReport
Investigation of intakes # 2573650,0137835,2581765,00138768,2271511,00188219,2271440,00188220,2271441 was conducted on August 8, 2025, through August 8, 2025. No deficiencies were cited.
Jun 24, 2025ComplaintCleanReport
Investigation of intakes # AZ00224901, SF00133788, AZ00184366, AZ00184364, AZ00184297 was conducted on June 24, 2025 through June 24, 2025. No deficiencies were cited.
Jun 12, 2025ComplaintCleanReport
The investigation was conducted 6/12/2025 with investigation of intakes: AZ00221596, AZ00224480, AZ00173706, AZ00173705, AZ00184363, AZ00184362, AZ00201650, AZ00201651. There were no deficiencies cited.
May 13, 2025ComplaintCleanReport
A complaint survey was conducted on May 13, 2025 for the investigation of intake # 00130289. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
279 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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