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Nursing HomeMedicaid

Haven Health Sky Harbor, LLC

Limited public data on Haven Health Sky Harbor, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.

1880 East Van Buren Street, Montezuma Heights · Phoenix, AZ 85006Licensed & Active
Google rating
4.6/5

based on 445 Google reviews

5
4
3
2
1

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What this means for your family

This facility is a strong candidate for those seeking high-quality rehab or dialysis care due to its modern environment and professional staff. However, because of a severe report of neglect and hygiene issues, families should perform a physical walkthrough and ask specific questions about incontinence care and nightly monitoring.

Google Reviews

Google Reviews

445 reviews analyzed
Families considering Haven Health Sky Harbor can expect a clean, modern facility with a highly praised staff, particularly the dialysis and admissions teams. While many reviewers highlight the professional and attentive care, one critical review raises serious concerns regarding hygiene, neglect, and staff conduct that should be investigated.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Clean and well-maintained building
  • Attentive and compassionate nursing staff
  • Efficient admissions and business office
  • High staffing availability

Concerns

  • Issues with hygiene and resident neglect

Rating Trends

Tap a year to see what changed

Distribution

5
28
4
0
3
0
2
1
1
1
10 reviews posted between Apr 28, 2026May 1, 2026 · 10 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It’s wonderful to see how well-maintained and clean the building looks; what is your team's daily routine for ensuring all resident living areas stay this pristine?
  • 2We noticed how much care goes into responding to feedback from families; how does the administration typically involve families in the care planning process?
  • 3Since the nursing staff is so highly regarded here, how do you ensure that level of attentive, compassionate care is maintained during shift changes?
  • 4What specific protocols are in place to ensure that personal hygiene and daily grooming needs are met consistently for every resident?
  • 5In the event of a sudden medical change or an emergency during the night, what is the immediate process for notifying the family and coordinating care?
  • 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff create a such wonderful environment in the building! Everyone is always smiling and greeting you as you pass by. Shoutout to the dialysis team for being such hard workers!

Resident's family · 2026★★★★★

I was there for in house dialysis and received the best care. I loved not having to share a room with someone as facility has all private rooms. Very nice staff.

Rehab patient · 2026★★★★★

The facility is clean, well-maintained, and has a welcoming atmosphere that immediately put me at ease. What really stood out to me was the staff—they are incredibly kind, attentive, and genuinely care about the people they serve.

Rehab patient · 2026★★★★★
Source: 445 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

26total
38deficiencies
Aug 11, 2025Complaint

An onsite complaint investigation for complaint # 2580435, 00138601, 2581225, 00138679, 2586864, 00140767 was conducted on August 11, 2025 through August 12, 2025. There were deficiencies cited.

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.1.Corrected Sep 25, 2025

Based on clinical record reviews, staff and resident interviews, facility documentation and policy reviews, the facility failed to implement their written abuse policies and procedure for two residents (#1, #2).Â

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.2.a.Corrected Sep 25, 2025

Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for two resident (#1, #2) was reported to the State Agencies in a timely manner.

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.5.a.Corrected Sep 25, 2025

Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to investigate an allegation of abuse in a timely manner for two residents (#1, #2).

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Sep 25, 2025

Based on clinical record reviews, staff and resident interviews, facility documentation and policy reviews, the facility failed to implement their written abuse policies and procedure for two residents (#1, #2). The deficient practice could place resident at risk for further abuse.

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreReporting of Alleged Violations - 0609 FederalCorrected Sep 25, 2025

Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for two resident (#1, #2) was reported to the State Agencies in a timely manner. The deficient practice could place residents at risk for further abuse.

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(2) Have evidence that all alleged violations are thoroughly investigated. §483.12(c)(Investigate/Prevent/Correct Alleged Violation - 0610 FederalCorrected Sep 25, 2025

Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to investigate an allegation of abuse in a timely manner for two residents (#1, #2). The deficient practice could place residents at risk for further abuse.

Apr 30, 2025Complaint
CleanReport

An onsite complaint survey was conducted on April 30, 2025 for the investigation of intake #00127675. There were no deficiencies cited.

Mar 20, 2025Complaint

A complaint survey was conducted on March 20, 2025 to March 24, 2025 for the investigation of intake # SF00123180. The following deficiencies were cited:

An administrator shall ensure that:R9-10-411.A.1.

Violation cited

Mar 11, 2025Complaint
CleanReport

The complaint investigation was conducted on March 11, 2025, with investigation of complaints: 00116552, 00116537. There were no deficiencies cited.

Jan 15, 2025Complaint
CleanReport

The complaint survey was conducted 1/15/25 with investigation of complaints: AZ00221835, AZ00221917, AZ00221916, AZ00221963, AZ0222043, and AZ00222042. There were no deficiencies.

Jan 10, 2025Complaint
CleanReport

A complaint survey was conducted on January 10, 2025 for the investigation of intake #AZ00221313, AZ00221371, AZ00221373. There were no deficiencies cited.

Jan 2, 2025Complaint
CleanReport

A complaint survey was conducted on January 2, 2025 for the investigation of intake # AZ00221051, AZ00220803, AZ00220689 and AZ00221411. No were deficiencies cited.

Dec 12, 2024Complaint
CleanReport

A complaint survey was conducted on December 12, 2024 for the investigation of intakes #AZ00219673, AZ00212344. No deficiencies were cited.

Contact

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References & Resources

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