Haven of Lake Havasu
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 91 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High staff turnover (64%)
- High RN turnover (62%)
Bottom 25% in AZ · Meets national RN staffing standard · Below chain average · $8,018 in fines · Abuse citation
What this means for your family
While many patients report successful rehabilitation and praise the facility's cleanliness and activities, there is a recurring pattern of serious neglect and communication failures. If you choose this facility, ensure you have a family member present daily to advocate for care and monitor personal belongings, as staffing levels appear inconsistent.
Google Reviews
Google Reviews
91 reviews on Google“Haven of Lake Havasu presents a stark divide in experiences, with some families praising the facility for successful rehabilitation and a clean environment, while others report severe neglect and poor communication. Critical concerns frequently involve understaffing, slow response times, and the loss of personal belongings, suggesting inconsistent care standards that depend heavily on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical therapy programs
- Friendly and compassionate individual staff members
- Helpful activities and engagement
Concerns
- Understaffing and slow response times (mentioned by 7 reviewers)
- Loss or theft of personal belongings (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 5 reviewers)
- Inconsistent or poor quality of food (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; what is your preferred process for keeping families updated on their loved one's daily progress and care changes?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and residents receive timely assistance?
- 3I’ve read great things about your physical therapy programs; how do you integrate those active therapy sessions with the daily social calendar to keep residents engaged throughout the week?
- 4We are concerned about the security of personal items; what measures or inventory systems do you use to ensure a resident's belongings remain safe and accounted for?
- 5Since dining is such an important part of daily life, what steps are you taking to improve the variety and quality of the meals served to residents?
- 6With medication management being a top priority for us, could you walk us through your process for ensuring accuracy and preventing errors during medication administration?
Personalized based on this facility's data
Key Review Excerpts
“The first month tyllmy mom went back and forth to hospital for several UTI. She was put on several antibiotics which she developed c diff that turned into sever coliti.. they tell u they check on patients every 2 hours, that is not true.”
“The therapy I received was excellent. They have good equipment and the therapy staff are knowledgeable and very helpful. The nursing staff is well trained, efficient, friendly and work as a team to help patients achieve as fast a recovery as possible.”
“My father in law is required to be moved and repositioned every 2 hours, this does not happen at all. We asked for a suppository, and we waited over 3 hours to find out the day shift lied and reported that we requested it before bed time for him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple family complaints triggering inspections, including recent incidents involving resident safety hazards and abuse protection failures. The most recurring issues span safety hazards and accident prevention, abuse and neglect protection, and care planning problems. While all deficiencies show correction dates, the persistent nature of safety and abuse-related violations across multiple years raises concerns about the facility's ability to maintain consistent protection standards.
Apr 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 14, 2025Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Feb 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Oct 17, 2024
$8,018
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Oct 20, 2025ComplaintCleanReport
The Risk-Based complaint survey was conducted on October 20, 2025 for the investigation of intake #s: AZ00177299, AZ00182900, AZ00183266, AZ00183432. There were no deficiencies cited.
Aug 5, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 05, 2025 for the investigation of intake #00138376. There were no deficiencies cited.
May 22, 2025ComplaintCleanReport
The complaint survey was conducted on May 22, 2025, with the investigation of intake #: 00131265 There were no deficiencies cited:
May 6, 2025ComplaintCleanReport
A complaint survey was conducted on May 06, 2025 through May 07, 2025 for the investigation of intakes #: 00129128. There were no deficiencies cited.
Apr 9, 2025ComplaintCleanReport
A complaint survey was conducted on April 09, 2025 for the investigation of intake #00125927. There were no deficiencies cited.
Mar 31, 2025Complaint
A complaint survey was conducted on March 31, 2025 through April 1, 2025 for the investigation of intake # 00123406, 00109116, 00108892, AZ00220412, AZ00220395, AZ00220388, AZ00215886, AZ00214390, AZ00214391, AZ00212843, AZ00210806, AZ00210805, AZ00210798, AZ00210147, AZ00209452, AZ00210021, AZ00206213, AZ00206167, AZ00203680, AZ00202987, AZ00201988, AZ00201643, AZ00199713, AZ00198503, AZ00198504, AZ00198353, AZ00197500, AZ00197342, AZ00195256, AZ00200780. Following deficiencies were cited:
Violation cited
Feb 11, 2025Complaint
The state compliance survey was conducted February 11, 2025 through February 14,2025 in conjunction with the investigation of complaint(s) AZ00189160, AZ00188284, AZ00188664, AZ00189599, AZ00192385, AZ00194601, AZ00192608, AZ00192626, AZ00189490, AZ00188774, AZ00188227, AZ002188037. The following deficiencies were cited.
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Feb 10, 2025Other
42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on February 18, 2025. The facility meets the standards, based on acceptance of a plan of correction.
Based on observation the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer which will cause harm to the patients and/or staff. NFPA 101, Life Safety Code, 2012 edition, Chapter 19, Section 19.3.6.3.5. "Doors shall be provided with a means for keeping the door closed that is acceptable to the authority having jurisdiction." NFPA 80 2010 edition, Chapter 5 Section 5.2.14 Maintenance of Closing Mechanisms. 5.2.14.1 Self-closing devices shall be kept in working condition at all times. Chapter 19, Section 19.3.6.3 Corridor Doors Section 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas shall be substantial doors, such as those constructed of 1-3/4 inch solid-bonded core wood, or capable of resisting fire for at least 20 minutes. Doors in fully sprinklered smoke compartments are only required to resist the passage of smoke. Doors shall be provided with a means suitable for keeping the door closed. Findings include: Observations made while on tour on February 18, 2025, revealed the following doors had gaps that would allow for the passage of smoke: 1. Room E2- the door had a gap along the top handle side greater than 1/8 inch. 2. Room E6- the door was not latching and had a gap along the top handle side greater than 1/8 inch. 3. Room E9- the door was not latching and had a gap along the top handle side greater than 1/8 inch. 4. Room E8- the door had a gap across the top greater than 1/8 inch. 5. Room T5- the door will not latch. 6. Room C7- the door bows and has a bent hinge. 7. Room B4- the door was not latching and had a gap along the top handle side greater than 1/8 inch. 8. Room B5- the door was not latching and had a gap along the top handle side greater than 1/8 inch. The management team confirmed the door deficiencies during the facility tour and exit conference on February 18, 2025.
Ownership & Operations
Who Operates This Facility
Haven of Lake Havasu
for profit
Chain Affiliation
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 14 of 20
Ownership & Management
Owners
Robertson, Brett
Owner
Samuelian, Robert
Owner
Samuelian, Spencer
Owner
Samuelian, Stephen
Owner
Seastrand, Jason
Owner
West, Christian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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