Haven of Cottonwood, LLC
Limited public data on Haven of Cottonwood, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 100 Google reviews
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What this means for your family
This facility is an excellent choice for those seeking highly personalized, compassionate nursing care, particularly for rehabilitation needs. However, families should verify the facility's current protocols for call-button responsiveness and maintenance, as some recent guests reported delays in service.
Google Reviews
Google Reviews
100 reviews analyzed“Families considering Haven of Cottonwood can expect highly compassionate nursing care, with several reviewers specifically praising the exceptional dedication of individual nurses. While the facility is frequently noted for its cleanliness and friendly rehabilitation staff, there are isolated but serious reports regarding hygiene and responsiveness to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional, compassionate nursing staff
- Clean and well-maintained environment
- Effective and friendly rehabilitation therapy
- Welcoming admissions and marketing team
Concerns
- Unprofessional behavior from maintenance/support staff (mentioned by 2 reviewers)
- Issues with responsiveness to call buttons and room maintenance
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how clean and well-maintained the facility looks; what is your routine for ensuring the rooms and common areas stay this tidy?
- 2We noticed the nursing staff is highly regarded for their compassion; how do you support your nurses in maintaining that level of personalized care for each resident?
- 3How does the team ensure that call buttons are answered promptly, especially during busy shift changes or overnight hours?
- 4We are interested in the rehabilitation services; how does the therapy team work with residents to help them regain independence after a hospital stay?
- 5What does a typical day look like for residents in terms of social activities and group engagement?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“Is there anyone else out there that feels like Miss Melody Pankey should be cloned and put through school to become a nurse over and over again until the end of time to make sure that every person in the family would be able to have the excellent care and person to care for them until the end of time?”
“I was very grateful and delighted to first come here the first and my bed was wet and the young man kept telling me it wasn't I waited 3 hours on a call button that did not even work he was extremely rude”
“I was there for about 3 weeks and all the staff there were totally awesome !! Thank you everybody at Haven health !!”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 18, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 10, 2026 for the investigation of intake # 00160697, 00142588 . There were no deficiencies cited:
Feb 2, 2026ComplaintCleanReport
The complaint survey was conducted on February 2, 2026, with the investigation of intakes # 00157617 and 00157645 . There were no deficiencies cited:
Jan 16, 2026ComplaintCleanReport
The onsite complaint survey was conducted on January 16, 2026, and investigated complaints #00156072There were no deficiencies noted.
Dec 23, 2025ComplaintCleanReport
The investigation of complaint 0015216, and 00152379 was conducted on December 23, 2025. There were no deficiencies cited:
Dec 2, 2025ComplaintCleanReport
The investigation of complaints 00150389,00150532,00150528 was conducted on December 02, 2025. There were no deficiencies cited:
Nov 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on November 4, 2025 for the investigation of intake #00149381. There are no deficiencies cited.
Aug 25, 2025Complaint
The complaint investigation was conducted 8/26/2025 - 8/27/2025, with investigation of complaints: 00137959, 00137372, 00135451, and 00142400. The following deficiencies were cited:
Based on interviews, review of clinical record, and review of facility policy and procedures, the facility failed to ensure wounds were adequately assessed and monitored for one resident. The deficient practice could result in the clinical team not being fully aware of a resident’s wound status and could lead to a delay of care for a worsening or non-healing wound.
Jul 1, 2025Complaint
An onsite complaint survey was conducted on July 01, 2025 for the investigation of intake #00131936, 00131724, 00134085. Following deficiencies were cited:
Violation cited
Violation cited
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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