Haven of Cottonwood
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 99 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 6.0)
- High staff turnover (57%)
- High RN turnover (67%)
Bottom 25% in AZ · Below recommended RN staffing · Significantly below average staffing · Below chain average · No penalties on record
What this means for your family
While the facility has an exceptional activities department and several highly dedicated staff members, the reports of medication errors and weekend neglect are serious. If you choose this facility, we strongly advise visiting frequently, especially on weekends, and maintaining a proactive role in monitoring your loved one's medication schedule.
Google Reviews
Google Reviews
99 reviews on Google“Haven of Cottonwood receives polarized feedback, with many reviewers praising specific staff members like Melody Pankey and activities director Andrea Sontag for their compassionate care. However, a significant number of families and patients report serious concerns regarding neglect, understaffing, medication management errors, and poor communication during weekends and transitions.”
Quality Themes
Tap a score for detailsStrengths
- Highly compassionate and dedicated individual staff members
- Engaging and active activities department
- Effective physical therapy and rehabilitation services
- Clean and well-maintained facility environment
Concerns
- Severe understaffing and neglect, particularly on weekends (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Poor communication between staff and family members (mentioned by 3 reviewers)
- Inconsistent hygiene and bathing frequency (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of engaging programs available for residents?
- 2With the care of our loved one in mind, what specific protocols do you have in place to ensure medication is administered accurately and on time?
- 3How does the nursing team ensure that communication remains consistent and clear with family members, especially regarding changes in a resident's condition?
- 4We noticed your team is very responsive to feedback; how does the facility use resident and family input to address staffing needs and care consistency?
- 5What is the process for managing medical emergencies or urgent care needs during the night and over the weekends?
- 6How does the staff ensure that personal hygiene and daily care routines, like bathing, remain consistent for every resident every day?
Personalized based on this facility's data
Key Review Excerpts
“My step-father was transfered from the hospital late Friday for rehab for a stroke. He sat in his urine for hours until my mom visited on Saturday. He was extremely thirsty and was not given his pain meds! He was NOT being cared for AT ALL!”
“The nurse refused to give me my meds when I was supposed to have them. This caused such a neurological reaction in my health that we had to call 911 and I was taken by ambulance to the ER.”
“The activities crew went out of their way to give her things to do while we were gone. She received excellent care from the therapy staff. And nursing was always willing to give her the care and medical support she needed. The only fault of this facility is the communication between staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent family complaints triggering 20 of 61 deficiencies across multiple areas. Recurring issues include quality of care and treatment, infection control problems appearing in every survey since 2022, medication management errors, and safety violations. Recent complaints in 2025 involved abuse reporting failures and resident rights violations. While all deficiencies show correction dates, the persistent nature of core problems across nursing care, safety protocols, and medication handling suggests ongoing operational challenges families should carefully evaluate.
Aug 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 21, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 21, 2025Complaint11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 26, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 18, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 10, 2026 for the investigation of intake # 00160697, 00142588 . There were no deficiencies cited:
Feb 2, 2026ComplaintCleanReport
The complaint survey was conducted on February 2, 2026, with the investigation of intakes # 00157617 and 00157645 . There were no deficiencies cited:
Jan 16, 2026ComplaintCleanReport
The onsite complaint survey was conducted on January 16, 2026, and investigated complaints #00156072There were no deficiencies noted.
Dec 23, 2025ComplaintCleanReport
The investigation of complaint 0015216, and 00152379 was conducted on December 23, 2025. There were no deficiencies cited:
Dec 2, 2025ComplaintCleanReport
The investigation of complaints 00150389,00150532,00150528 was conducted on December 02, 2025. There were no deficiencies cited:
Nov 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on November 4, 2025 for the investigation of intake #00149381. There are no deficiencies cited.
Aug 25, 2025Complaint
The complaint investigation was conducted 8/26/2025 - 8/27/2025, with investigation of complaints: 00137959, 00137372, 00135451, and 00142400. The following deficiencies were cited:
Based on interviews, review of clinical record, and review of facility policy and procedures, the facility failed to ensure wounds were adequately assessed and monitored for one resident. The deficient practice could result in the clinical team not being fully aware of a resident’s wound status and could lead to a delay of care for a worsening or non-healing wound.
Jul 1, 2025Complaint
An onsite complaint survey was conducted on July 01, 2025 for the investigation of intake #00131936, 00131724, 00134085. Following deficiencies were cited:
Violation cited
Violation cited
Ownership & Operations
Who Operates This Facility
Haven of Cottonwood
for profit
Chain Affiliation
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 13 of 20
Ownership & Management
Owners
Samuelian, Robert
Owner
Samuelian, Spencer
Owner
Samuelian, Stephen
Owner
Seastrand, Jason
Owner
West, Christian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Verde Valley Assisted Living
< 1 miAssisted Living · Cottonwood, AZ
Cottonwood Village
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Best of Europe Adult Home Care LLC
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Christian Care Assisted Living-Cottonwood
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Mingus Manor Assisted Living Home
1.4 miAssisted Living · Cottonwood, AZ