Verde Valley Assisted Living
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based on 21 Google reviews
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What this means for your family
This facility offers specialized memory care and engaging activities that many families find beneficial. However, you must investigate the serious, recurring allegations regarding the loss of resident belongings and the lack of management communication during critical incidents.
Google Reviews
Google Reviews
21 reviews analyzed“Families seeking memory care may find comfort in the facility's specialized activities and the compassionate nature of some staff members. However, there are extremely serious allegations regarding medical neglect, loss of personal belongings, and poor communication from management that must be addressed.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care staff
- Engaging daily activities and road trips
- Secure environment for wanderers
- Individualized care approach
Concerns
- Loss or mismanagement of resident belongings (mentioned by 2 reviewers)
- Lack of communication from management regarding incidents (mentioned by 2 reviewers)
- Issues with medical oversight and dehydration
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much you engage with your residents through road trips and activities; could you tell us more about what a typical week of outings looks like?
- 2We noticed you are very active in responding to feedback from families; how does the management team typically communicate with us if an incident or change in care occurs?
- 3With the specialized memory care environment here, what specific protocols are in place to ensure residents stay hydrated and medically monitored throughout the day?
- 4How does the nursing staff manage daily medication schedules to ensure everything is administered accurately and on time?
- 5What steps does the facility take to help residents keep track of their personal belongings and prevent items from getting lost?
- 6Since the environment is designed to be secure for wanderers, how do you balance that safety with encouraging residents to explore and be social?
Personalized based on this facility's data
Key Review Excerpts
“The staff is caring and patient, and my mom was treated with compassion and respect. The activities for brain stimulation is daily, the food is good and there are special activities where families can get involved with their loved ones to make some memories monthly.”
“My wife has stage five Alzheimers and is a current patient in Verde Valley Assisted Living and is being treated very well. The food is well prepared and delicious. They have plenty of activites and road trips for residents.”
“My dad stayed here for less than a month,he went in with 4 suitcases containing everything he needed and when he passed away we were given 2 empty suitcases and about 10 toiletry items. Every call they were in a meeting and unavailable to me, all his belongings were gone and no one has ever explained why”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Nov 24, 2025Complaint
The following deficiency was found during the on-site investigation of complaints 00151285 and 00151302 conducted on November 25, 2025:
Based on observation and interview, the manager failed to ensure poisonous or toxic materials stored by the assisted living facility were inaccessible to residents. Findings include: 1 . During an environmental inspection of the facility, the Compliance Officer observed a cleaning cart sitting outside in a common area. The cleaning cart had a padlocked compartment. However, the padlock was not locked, and the following chemicals were accessible: -A bottle of "Fabuloso" multi-purpose cleaner; -A bottle of "Window Clean"; -A bottle of "Ecolab Lemon Lift" kitchen cleaner; and -A bottle of "Crew" toilet bowl cleaner. 2 . In an exit interview, the findings were discussed with E1 an no additional information was provided.
Aug 11, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00138051 conducted on August 12, 2025.
Jul 2, 2025Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint 00125404 conducted on July 2, 2025:
Based on record review and interview, the manager failed to ensure a caregiver provided documentation of completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers for three of six caregivers sampled. Findings include: 1 . A review of E3's, E4's, and E7's personnel records revealed documentation of completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers was not available for review at the time of inspection. 2 . In an interview, E1 reported E3, E4, and E7 had documentation of completion of caregiving training program completion verified by the facility. E1 reported a previous employee who handled personnel files was not maintaining the files correctly, but had verified E3's, E4's, and E7's caregiver certifications previously. E1 acknowledged E3's, E4's, and E7's personnel records had not contained documentation of completion of a caregiver training program at the time of inspection.
Based on record review and interview, the manager failed to ensure a caregiver's skills and knowledge were verified and documented before the caregiver or assistant caregiver provided physical health services or behavioral health services, for three of six caregivers sampled. Findings include: 1 . A review of E3's, E4's, and E7's personnel records revealed documentation of skills and knowledge verified and documented before providing services was not available for review at the time of inspection. 2 . In an interview, E1 acknowledged E3's, E4's, and E7's personnel records did not include documentation of skills and knowledge verification at the time of inspection.
Based on record review and interview, the manager failed to ensure a caregiver received orientation specific to duties to be performed by the caregiver before the caregiver provided assisted living services to a resident, for four of six caregivers sampled. Findings include: 1 . A review of E3's, E4's, E5's, and E7's personnel records revealed documentation of orientation specific to duties to be performed by the caregiver was not available for review at the time of inspection. 2 . In an interview, E1 acknowledged E3's, E4's, E5's, and E7's personnel records did not include documentation of orientation at the time of inspection.
Based on documentation review, record review and interview, the manager failed to ensure a personnel record for each employee included documentation of cardiopulmonary resuscitation training (CPR) for four of six caregivers sampled. Findings include: 1 . A review of NationalCPRfoundation.com revealed a FAQ section. The FAQ section revealed a question which stated, "Do you offer hands-on training?" which was answered, "No, we do not offer hands-on training." 2 . A review of E3's, E4's and E7's personnel record revealed documentation of CPR training. However, the documentation was provided from NationalCPRfoundation. 3 . A review of E6's personnel record revealed documentation of CPR training was not available for review at the time of inspection. 4 . In an interview, E1 reported E3, E4, and E7 were attending a CPR class which included a demonstration that same day, but the class was cancelled due to the inspection. E1 acknowledged E3, E4, E6, and E7 did not have valid documentation of CPR certification at the time of inspection.
Nov 7, 2024ComplaintCleanReport
No deficiencies were found during the during the investigation of complaint AZ00218415 conducted on November 7, 2024.
Aug 7, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00214256 was conducted on August 7, 2024, and no deficiencies were cited.
Jul 10, 2024ComplaintCleanReport
No deficiencies were found during the investigation of complaint AZ00212760 conducted on July 10, 2024.
Jul 2, 2024ComplaintCleanReport
No deficiencies were found during the investigation of complaint AZ00212522 conducted on July 2, 2024.
Jun 26, 2024ComplaintCleanReport
No deficiencies were found during the investigation of complaint AZ00212217 conducted on June 26, 2024.
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References & Resources
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Google Reviews
21 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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