Harborview Lumberton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 4.0)
Below average in NC · Below recommended RN staffing · No penalties on record
What this means for your family
Harborview Lumberton is often cited as a top choice for memory care in the area, but families should be aware of significant inconsistencies in daily care. We strongly recommend visiting in person to observe staff-resident interactions and asking for a direct point of contact for updates, as communication via phone has been a recurring pain point for families.
Google Reviews
Google Reviews
23 reviews on Google“Harborview Lumberton receives highly polarized feedback, with some families praising the compassionate, attentive care and friendly staff, while others report serious concerns regarding neglect, poor communication, and unprofessional behavior. While the facility is noted for its rehab services and memory care, the physical building is described as aging, and consistency in staff quality remains a significant issue for many visitors.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective physical and occupational therapy
- Helpful and welcoming administrative team
- Clean interior environment
Concerns
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
- Inconsistent quality of care and unprofessional staff behavior (mentioned by 4 reviewers)
- Poor food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to reach the nursing team directly if we have questions about our loved one's care?
- 2Given that some families have had mixed experiences with the consistency of daily care, what specific protocols do you have in place to ensure every resident receives the same high standard of attention throughout the week?
- 3We saw that the administrative team is very welcoming, and we appreciate that you engage with feedback online; how do you incorporate that family feedback into your daily operations?
- 4Since dining is such an important part of the day, could you tell us more about how you manage the meal program and whether there are options for residents who might have specific dietary preferences or concerns?
- 5With your current staffing levels, how do you ensure that residents get prompt assistance when they need help with daily activities or urgent medical needs?
- 6Could you walk us through a typical afternoon here, and what kind of social or therapeutic activities are available that help keep residents active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“I quickly changed my mind when everyone from housekeeping, food workers, maintenance, CNA's, nurses, social workers, administration, cooks, activities director, physical & occupational therapists, to the residents, all who act like they've known me forever, and call me by name”
“I would say after visiting the other facilities in Lumberton (for memory care only) this is the best place of the three! The outside could be painted to give it an updated look, but it is clean on the inside.”
“The staff was great his entire stay, they were compassionate, caring and easy to communicate with. The facility was very welcoming and I was comfortable with the care my dad received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with medication management, food safety, and fire safety systems across all three surveys, indicating persistent operational challenges. Families have filed multiple complaints resulting in citations for medication errors, wound care, nutrition issues, and inadequate treatment. While all deficiencies were reportedly corrected, the pattern of repeated violations in critical care areas like medication safety suggests ongoing supervision and quality control issues that families should carefully consider.
Apr 10, 2025Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 10, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jan 25, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jan 25, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 29, 2022Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Meet other general requirements.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Harborview Lumberton
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 9 of 20
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit lumbertonhbrv.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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