Harbor Lakes Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, with many families praising the therapy team and the cleanliness of the building. However, if your loved one requires frequent assistance with mobility or call lights, you should closely monitor response times, as several reviewers have noted delays during busy shifts.
Google Reviews
Google Reviews
94 reviews analyzed“Families considering Harbor Lakes can expect a facility that is widely praised for its cleanliness, professional rehab therapy, and a nursing staff that many describe as compassionate and family-like. However, there are significant, recurring concerns regarding staffing shortages and slow response times to call lights, as well as isolated reports of serious medical neglect and billing disputes.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and professional nursing staff
- Effective and attentive rehabilitation therapy
- Friendly and helpful administration
Concerns
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
- Staffing shortages affecting care delivery (mentioned by 3 reviewers)
- Inconsistent attitude or professionalism among certain providers (NPs/CNAs) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized, warm responses to 5-star reviews, often using the reviewer's name and referencing specific family members mentioned. For negative reviews, they use a consistent, professional template that avoids arguing and instead directs the reviewer to a specific manager via phone.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; what specific cleaning protocols do you have in place to keep the rooms looking this great?
- 2We noticed the administration team is very responsive to feedback; how does the leadership team work with families to address any concerns that might arise during a resident's stay?
- 3What steps are being taken to ensure that call lights are answered promptly, especially during busier shifts or when the nursing team is stretched thin?
- 4Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 5How do you ensure a consistent level of professional care and a positive attitude from all staff members, including CNAs and NPs, across every shift?
- 6What kind of daily activities or social outings do you have planned to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The quality of care provided there is absolutely exceptional. Every one of their nurses are the gold standard. They are professional, incredibly attentive, and highly competent in managing all medical needs.”
“My grandma has lived in Harbor Lakes as a long-term resident for about a year and a half now. She is loved so well and the CNAs and nurses take excellent care of her.”
“The facility is clean, bright and smells good. They are never understaffed and I see administration and management rounding on the hallways.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant patterns of complaint-driven issues, with families reporting problems that triggered 10 of 23 total deficiencies across four surveys. The most recurring problems involve care planning and resident assessments, medication management, and food service quality and safety. While all deficiencies show correction dates, the frequency of family complaints about medication errors, inadequate care planning, and food safety suggests ongoing operational challenges that warrant careful consideration during any visit.
Sep 11, 2025Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Aug 15, 2024Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Jul 3, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 29, 2023Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF HARBOR LAKES, LLC
CALVIN CROSBY
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 31 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit harborlakesnursingandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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