Hampton Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (40 vs median 13.0)
- High RN turnover (67%)
Bottom 25% in CA · Below recommended RN staffing · Worst in WINDSOR chain · $21,548 in fines
What this means for your family
This facility offers strong physical therapy services that have helped some patients exceed their recovery goals. However, the high frequency of reports regarding hygiene neglect and unresponsive staff is a major red flag. If you choose this facility, you must visit frequently and closely monitor your loved one's cleanliness and medication schedule.
Google Reviews
Google Reviews
73 reviews on Google“Families considering Hampton Post Acute should be aware of significant reports regarding patient neglect, including issues with hygiene, medication delays, and unresponsive call lights. While some reviewers praise the physical therapy and specific individual nurses, there is a recurring pattern of complaints regarding unpleasant odors and inadequate staffing during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehab services
- Friendly and professional individual nursing staff
- Clean and well-maintained building environment
- Welcoming atmosphere for visitors
Concerns
- Inadequate hygiene and patient cleanliness (mentioned by 6 reviewers)
- Unpleasant facility odors (urine/waste) (mentioned by 4 reviewers)
- Delays in medication administration (mentioned by 3 reviewers)
- Unresponsive call lights and slow staff response (mentioned by 4 reviewers)
- Staff unprofessionalism and lack of empathy (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated language that follows a strict formula: acknowledging the review, expressing concern/disturbances, and requesting an offline discussion. While they address reviewers by name, they do not provide specific answers to the serious allegations (such as COVID-19 or OSHA reports) raised in the reviews.
Questions for Your Tour
- 1I noticed some families have mentioned how friendly the nursing staff can be; how do you ensure that level of professional care is consistent across all shifts?
- 2What specific steps is the facility taking to address recent feedback regarding room cleanliness and managing facility odors?
- 3How does the team manage medication schedules to ensure everything is administered accurately and on time?
- 4With the recent state inspections, what specific improvements have been made to the facility's staffing and care protocols?
- 5How quickly can we expect a response to a call light if our loved one needs assistance during the night?
- 6Could you tell us more about the daily activities and dining options available to keep residents engaged and well-nourished?
Personalized based on this facility's data
Key Review Excerpts
“The care I received from the moment I entered has been utterly phenomenal. The staff, administration, social worker, physical therapy, wound care, CNAs, the kitchen. Just the entire crew have been so genuine and so professional in every aspect.”
“My mother stayed at this facility for three weeks... she left having achieved all her goals set by Kaiser and even surpassed them. She made remarkable progress, being able to walk short distances with minimal assistance.”
“The facility stinks like urine, and they are not checked on as needed, they're poop is not cleaned off them, right?”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering over half of the 161 total deficiencies at Hampton Post Acute, with recent serious issues including three uncorrected violations from January 2026. The facility shows persistent problems across accident prevention and safety, medication management, and care planning, with many issues recurring despite corrections. While most deficiencies appear corrected, the pattern of repeated violations and ongoing family complaints suggests underlying systemic problems.
Apr 29, 2026Complaint2
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 23, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Apr 7, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 10, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 11, 2026Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Mar 27, 2025
$12,438
Fine
Jan 7, 2025
$9,110
Ownership & Operations
Who Operates This Facility
Hampton Post Acute
for profit
Chain Affiliation
Windsor
23 facilities nationwide
Chain avg rating: 2.3/5 · Rank 15 of 19 (Worst)
Ownership & Management
Owners
Robin, Aaron
Owner (parent company)
Tress, Avrohom
Owner (parent company)
Windsor Norcal 13 Holdings LLC
Owner · Organization
9560 Pico LLC
Owner (parent company) · Organization
Antelope Holdings I, LLC
Owner (parent company) · Organization
Pico Ar LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit windsorhampton.com
Medicare data downloads
Original nursing home datasets
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