Riverwood Health Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 117 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its highly-rated therapy teams and clean environment. However, if your loved one requires long-term care, you must closely monitor for skin integrity and ensure staff are responsive to basic needs like hydration, as multiple families have reported issues with neglect and communication.
Google Reviews
Google Reviews
117 reviews on Google“Riverwood Health Care is highly regarded for its exceptional rehabilitation services and a clean, professional environment. While many families praise the attentive therapy teams and the kindness of the nursing staff, there are serious, recurring allegations regarding patient neglect, specifically concerning bedsores and inadequate monitoring of fall risks.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy teams
- Clean and well-maintained facility
- Compassionate and professional nursing staff
- Welcoming and friendly atmosphere
Concerns
- Reports of patient neglect including bedsores and lack of monitoring (mentioned by 3 reviewers)
- Difficulty communicating with residents due to lack of bedside phones (mentioned by 2 reviewers)
- Inconsistent responsiveness to patient needs like water or hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to positive reviews and uses a professional, structured approach to negative reviews. While they occasionally use templates for complaints, they frequently attempt to move disputes offline or cite HIPAA regulations to maintain privacy.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families online; how does your team ensure that resident needs are communicated effectively to the nursing staff during shift changes?
- 2We noticed your physical therapy team is highly regarded; could you tell us more about how the rehab program helps residents maintain their mobility?
- 3What specific protocols are in place to ensure residents are monitored closely for skin integrity and hygiene needs throughout the day?
- 4How do you ensure that residents can easily reach a nurse or staff member if they need assistance with something like water or a bathroom break?
- 5Does the facility provide any way for residents to have a phone or a call button at their bedside to help them stay connected with us?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff went above and beyond and we are so grateful for them. I would highly recommend Riverwood for Rehabilitation!”
“My father's stay at this facility for PT/OT was a nightmare. Despite his severe knee pain and swelling, which rendered him unable to undergo therapy, his condition was left untreated. This neglect led to the development of bedsores and a large rash covering most of his back.”
“The food is fantastic the people are happy to get whatever you need even in the middle of the night or day ive had a lot of pain and have been a little grouchy at times please forgive me this place i would bring my mom to.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering inspections, with recurring issues in medication management, resident rights, and safety protocols. The facility shows persistent problems across multiple surveys, including medication errors, privacy violations, accident hazards, and emergency preparedness gaps. While all deficiencies report correction dates, the pattern of repeated violations in core care areas suggests ongoing quality concerns families should carefully evaluate.
Mar 18, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Feb 19, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Sep 12, 2025Routine32
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 14, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jan 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 31, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,235
Fine
Sep 18, 2023
$3,882
Fine
Sep 11, 2023
$3,529
Fine
Sep 5, 2023
$3,176
Fine
Aug 28, 2023
$2,823
Fine
Aug 21, 2023
$2,470
Fine
Jul 31, 2023
$5,293
Ownership & Operations
Who Operates This Facility
Riverwood Health Care
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 18 of 34
Ownership & Management
Owners
Aspen Skilled Healthcare INC
Owner · Organization
Samuelott LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit riverwoodhealth.com
Medicare data downloads
Original nursing home datasets
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