Hacienda Senior Living

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation concerning allegations of lack of supervision and failure to ensure medication administration. The investigation found that the facility had closed prior to the investigation date, and due to this closure, the investigator was unable to gather sufficient evidence to substantiate any violations. Consequently, all allegations were marked as UNSUBSTANTIATED.

This report details a follow-up investigation conducted regarding allegations of resident falls, lack of medical attention, and neglect. Due to the facility having been closed since 1/31/2025 and new ownership, the investigator was unable to locate necessary records or parties to complete a full investigation. Consequently, all allegations were deemed UNSUBSTANTIATED.

This report details a complaint investigation concerning hygiene and resident bruising. The investigation found that there was not a preponderance of evidence to prove either allegation, resulting in both being deemed 'Unsubstantiated.' Furthermore, the investigation was significantly hampered because the facility had closed since 1/31/2025, preventing a full review of records.

The facility underwent an unannounced annual required visit. The inspection found that the facility was clean, well-maintained, and compliant across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.

COMPLAINT INVESTIGATION REPORT

The facility underwent a required annual inspection on September 14, 2023. The Licensing Program Analyst observed the facility's interior and exterior, noting that food was stored safely and medications were secured. The report explicitly states that no deficiencies were observed during the visit.

This report details an investigation into allegations of staff physical assault and threats against a resident. The investigation found insufficient evidence to substantiate either allegation. Consequently, no deficiencies were cited in this report.