Hacienda De Luna Assisted Living LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
Hacienda de Luna is an excellent choice for families seeking a personalized, home-like setting with high-quality, home-cooked meals and a very attentive staff. The facility excels in creating a sense of family for residents with complex needs like Parkinson's or Alzheimer's. There are no recurring patterns of concern, but as with any small facility, you may want to confirm availability during your tour.
Google Reviews
Google Reviews
26 reviews on Google“Hacienda de Luna is highly regarded by families and professional placement agents for providing a small, family-like environment that prioritizes dignity and personalized care. Reviewers consistently praise the compassionate, attentive staff and the cleanliness of the facility, though a few isolated low ratings exist without specific context.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Clean and well-maintained living environment
- Home-cooked, nutritious meals
- Small, family-oriented atmosphere
- Strong communication with resident families
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the facility has such a cozy, family-oriented atmosphere, how do you help new residents integrate into the community during their first few weeks?
- 2We've heard wonderful things about the home-cooked meals here; could you tell us more about how the menus are planned and how you accommodate specific dietary needs?
- 3How do you ensure the high level of communication and responsiveness that your families have come to expect when we have updates or questions about our loved one?
- 4What does a typical day look like in terms of social activities and opportunities for residents to engage with one another in this small-scale setting?
- 5In the event of a medical emergency or a change in health status during the night, what are your specific protocols for notifying the family and coordinating care?
- 6How do you maintain the cleanliness and upkeep of the living spaces to ensure the environment stays as well-maintained as it appears?
Personalized based on this facility's data
Key Review Excerpts
“The facility was small and family-like. Every time I came in, someone was making a home-cooked meal.”
“The place was always spotless, and the staff were friendly and helpful whenever I visited (even thinking of extra touches without me having to ask, like placing an extra chair in her room when they knew I was coming to visit.)”
“It is very spacious, always clean and neat and the meals are homecooked by the staff. All of the staff who cared for my husband were superb and truly created a wonderful home environment for the residents.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Nov 18, 2025RoutineCleanReport
No deficiencies were found during the on-site compliance inspection conducted on November 18, 2025.
Nov 5, 2024Routine
The following deficiencies were found during the on-site compliance inspection conducted on November 7, 2024:
Based on record review and interview, the manager failed to ensure a medication administered to a resident was administered in compliance with a medication order, for one of two sampled residents. Findings include: 1. A review of R2's medical record revealed a service plan, dated July 26, 2024, for personal care services including medication administration. 2. A review of R2's medical record revealed a list of medication orders, dated July 24, 2024, which included the following: - "Losartan Potassium, 1 Tablet Oral 1 times a day for hypertension (100 MG tablet), Give one tablet by mouth daily for high blood pressure. Hold if SBP is less than 100." 3. A review of R2's medical record revealed an electronic Medication Administration Record (eMAR) dated November 2024. The eMAR documented the following: - "Losartan 100 MG, take 1 tablet by mouth once daily for hypertension," had been administered to R2 on each day between November 1, 2024 and November 5, 2024. However, documentation of R2's systolic blood pressure prior to each administered dose was not available for review. 4. In an interview, E1 and E2 acknowledged R2's Losartan had not been administered in compliance with the available medication order.
Based on observation and interview, the manager failed to ensure the hot water temperature was maintained between 95 \'b0F and 120 \'b0F in areas of the assisted living facility used by residents. Findings include: 1. During an environmental inspection of the facility, the Compliance Officer observed the water temperature measured at 131.6\'b0 F in a resident's private bathroom. 2. In an interview, E1 and E2 acknowledged the hot water temperatures had not been maintained between 95 \'b0F and 120 \'b0F in an area of the assisted living facility used by residents.
Oct 10, 2023Routine
The following deficiencies were found during the on-site compliance inspection conducted on October 10, 2023:
Based on documentation review, observation, and interview, the manager failed to ensure, for means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort, the means of exiting controlled or alerted employees of the egress of a resident from the facility. Findings include: 1. A documentation review of the license issued by the Department revealed the facility was authorized to provide directed care services. 2. During an environmental tour of the facility, the Compliance Officer observed a sliding glass door in the living room. The door did not control egress and was equipped with a door alarm to alert employees of the egress of a resident from the facility. However, the magnet was missing and the door alarm did not sound when the door was opened. 3. In an interview, E1 and E2 acknowledged there was a means of exiting the facility for a resident who did not have a key, special knowledge for egress, or the ability to expend increased physical effort which did not control or alert employees of the egress of the resident. E1 immediately installed a new door alarm and verified it was functioning.
Based on observation and interview, the manager failed to ensure a refrigerator used by an assisted living facility to store food contained a thermometer, accurate to plus or minus 3\'b0 F, which posed a health and safety risk if the refrigerator was not maintained at a proper temperature. Findings include: 1. During the facility tour with E1 and E2, the Compliance Officer observed a refrigerator in the kitchen of the facility. The refrigerator contained a thermometer, however, the ethanol tube was detached from the scale and the thermometer could not be read. 2. During the facility tour with E1 and E2, the Compliance Officer observed a refrigerator in a storage room adjacent to the kitchen. The refrigerator contained a thermometer, however, the thermometer read 70 degrees Farenheit and appeared to be non-functional. 3. In an interview, E1 and E2 acknowledged the refrigerators in the facility did not have accurate thermometers. E2 replaced both thermometers during the on-site inspection, and both refrigerators were re-checked at 40 degrees Farenheit.
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References & Resources
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Google Reviews
26 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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