Nursing Home

Brookdale Santa Catalina

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus setting. Still worth an in-person visit.

7500 North Calle Sin Envidia, Sin Vacas · Tucson, AZ 85718|42 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 64 Google reviews

(520) 742-6242 Directions Website

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What this means for your family

While the independent living and rehab therapy programs are highly regarded, the skilled nursing and assisted living units have seen recurring, serious reports of medical negligence and dismissive staff. If you are considering this facility, we strongly recommend interviewing the nursing leadership directly about their protocols for medical emergencies and medication administration, and verifying current staffing ratios.

Google Reviews

64 reviews on Google

“Brookdale Santa Catalina is a large, scenic campus that receives high praise for its beautiful setting, active independent living community, and effective rehabilitation therapy. However, families should be aware of significant, recurring reports of neglect, poor communication, and dismissive attitudes from nursing staff regarding medical concerns in the skilled nursing and assisted living units. While many residents enjoy the social atmosphere, the facility struggles with inconsistent care quality and responsiveness during medical emergencies.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained campus setting
Engaging activities and social community
Effective physical and occupational therapy
Responsive and professional administrative leadership

Concerns

Dismissive or negligent medical care/failure to address health issues (mentioned by 5 reviewers)
Slow response times to call buttons and resident needs (mentioned by 3 reviewers)
Poor communication and lack of follow-through from nursing staff (mentioned by 3 reviewers)
High staff turnover and inconsistent management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 71 analyzed

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1The campus looks beautiful and so well-maintained; how do you ensure the social community and daily activities stay engaging for all residents?
2We've heard great things about the physical and occupational therapy here; how closely do the therapists work with the nursing staff on daily care plans?
3What specific protocols are in place to ensure that medication management is handled accurately and that there is consistent follow-through between shifts?
4How does the nursing team prioritize responding to call buttons during the night or during busy meal times to ensure no resident is left waiting?
5In the event of a sudden change in a resident's health or a medical emergency, what is the immediate process for notifying the family and coordinating care?
6We noticed the administrative leadership is often described as professional; how do you facilitate open and frequent communication between the nursing staff and family members?

Personalized based on this facility's data

Key Review Excerpts

“The negligence of the 2 nurses and doctor could have cost my uncle his life. He is in a delicate state of health.”

Rehab patient's family · 2026★☆☆☆☆

“The only reason I didn't give them a five is due to the fact that at times there was a bit of a wait.”

Rehab patient · 2024★☆☆☆☆

“The facility does not have the staff to provide acceptable care; the staff did not consistently return my calls; packages were lost; cards unopened; and the phone in her room didn't even work for months.”

Long-term resident's family · 2021★☆☆☆☆

Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.95hrs

Registered nurses for medical care

Total Nursing

4.71hrs

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility45.5%

Worse than Avg

Here

45.5%

5.3%

5.2%

Pima

4.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility43.5%

Worse than Avg

Here

43.5%

14.4%

10.6%

Pima

11.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.0%

Pima

4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

97.0%

Pima

97.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.4%

Better than Avg

Here

17.4%

19.5%

20.6%

Pima

19.5%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility7.0%

Worse than Avg

Here

7.0%

4.9%

4.5%

Pima

4.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.1%

Better than Avg

Here

92.1%

79.8%

87.3%

Pima

91.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility92.6%

Better than Avg

Here

92.6%

81.8%

91.3%

Pima

91.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.1%

Pima

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

Near state avg (7.6)

6 complaint-triggered

Families have filed complaints about Brookdale Santa Catalina, triggering additional inspections that found problems with accident prevention and nursing staff competency. The facility shows recurring issues with infection control, nursing staff training, and resident safety across multiple years. While all deficiencies report correction dates, the pattern of repeated problems in key care areas suggests potential ongoing challenges with consistent quality oversight.

Apr 22, 2026Complaint1 finding

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 27, 2025Complaint2 findings

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Jun 27, 2025Routine3 findings

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 12, 2025Complaint1 finding

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jun 24, 2024Complaint2 findings

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 1, 2024Routine6 findings

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

22total

34deficiencies

Mar 24, 2026ComplaintNo deficiencies

CleanReport

A complaint survey was conducted on March 24, 2026 for the investigation of intake(s) #: 2808241, 2801168, 2961063. There were no findings cited.

Nov 14, 2025ComplaintNo deficiencies

CleanReport

The investigation of complaint 00149742 was conducted on November 14, 2025, with event # 1DB5E7-H1. There were no deficiencies cited.

Nov 4, 2025OtherNo deficiencies

CleanReport

On November 4, 2025, an off-site desktop review to change the licensed capacity from 155 directed care beds to 15 directed care beds and 140 personal care beds was completed.

Oct 28, 2025ComplaintNo deficiencies

CleanReport

An onsite complaint investigation was conducted on October 28, 2025 for intake 00147590. There were no deficiencies cited.

Sep 29, 2025ComplaintNo deficiencies

CleanReport

The investigation of complaint 2619772 and 00146120 was conducted on September 29, 2025 with event # 1D8388-H1. There were no deficiencies cited.

Sep 22, 2025ComplaintNo deficiencies

CleanReport

An onsite complaint survey was conducted on September 22, 2025 for the investigation of intake #00144895. There are no deficiencies cited.

Jul 8, 2025ComplaintNo deficiencies

CleanReport

No Information

Jul 2, 2025OtherNo deficiencies

CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookdale Santa Catalina

Organization Type

for profit

Chain Affiliation

Chain Name

Brookdale Senior Living

Chain Size

14 facilities nationwide

Chain avg rating: 2.9/5 · Rank 11 of 14