Gulf Coast Village
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 97 Google reviews

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What this means for your family
While Gulf Coast Village offers a beautiful environment and strong independent living amenities, the reports of neglect in the memory care and rehab units are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
97 reviews on Google“Gulf Coast Village receives highly polarized feedback, with many residents and families praising the clean, well-maintained facilities and friendly staff in independent living. However, significant concerns exist regarding the quality of care in the rehab and memory care units, specifically regarding understaffing, poor responsiveness to pain, and administrative communication issues. Families should be aware that experiences vary drastically depending on the level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facilities
- Friendly and welcoming reception staff
- High-quality dining options
- Effective post-surgery rehab therapy
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 6 reviewers)
- Poor communication and lack of empathy from staff (mentioned by 4 reviewers)
- Unresponsive administrative or financial departments (mentioned by 2 reviewers)
- Inadequate furniture and bedding in rehab rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed many people mention how welcoming the reception staff is; how does that warm culture extend to the daily interactions between the nursing staff and the residents?
- 2Since the dining options are highly rated, could you tell me more about how much input residents have in their daily meal planning?
- 3With the focus on effective post-surgery rehab, what specific protocols are in place to ensure medication management is handled with extra precision during recovery?
- 4How does the facility ensure that communication remains consistent and empathetic between the clinical staff and family members, especially during transitions in care?
- 5In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating immediate care?
- 6What kind of daily social activities or community outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The first 18 months or so of Dad being in assisted living at PalmView were NOT pleasant. Following a change in administration, we began to experience a 180 change in care and communication.”
“No empathy from most of the staff, low staff ratio to patients This is the memory care unit 1433 Santa Barbara Blvd building. Quite a few patients had black and blue eyes,and even broken arms from falling.”
“Some major improvements are needed to their furnishings, the beds being the biggest issue- extremely hard thin mattress that isn't conducive to healing an injury.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gulf Coast Village has faced recurring issues with families filing 7 complaint-triggered deficiencies, particularly regarding medication management, resident rights, and safety hazards. The facility shows persistent problems with food safety across multiple surveys and ongoing challenges with accident prevention and resident care quality. While all deficiencies have correction dates, the pattern of repeated violations in key care areas warrants careful consideration during visits.
Nov 20, 2025Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 1, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 7, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Apr 2, 2024Complaint8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Apr 18, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Nov 20, 2025
$19,920
Fine
Apr 2, 2024
$8,586
Fine
Apr 2, 2024
$8,586
Ownership & Operations
Who Operates This Facility
Gulf Coast Village
nonprofit
Chain Affiliation
Volunteers of America Senior Living
6 facilities nationwide
Ownership & Management
Owners
Volunteers of America
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit gulfcoastvillage.org
Medicare data downloads
Original nursing home datasets
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