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Nursing HomeMedicaid Investigative

Rehab & Healthcare Center of Cape Coral

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2629 Del Prado Blvd, Hancock · Cape Coral, FL 33904118 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 17 Google reviews

5
4
3
2
1
Rehab & Healthcare Center of Cape Coral Nursing Home in Cape Coral, FL — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 6.0)
  • High RN turnover (59%)

Bottom 25% in FL · Meets national RN staffing standard · Worst in FLORIDA INSTITUTE FOR LONG-TERM CARE chain · $32,188 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its consistent, compassionate staff and homelike environment, making it a strong candidate for assisted living. However, families should be prepared for a more formal and data-heavy inquiry process regarding pricing, as some prospective families have found the initial information-gathering stage to be frustrating.

Google Reviews

Google Reviews

17 reviews on Google
Reviews for this facility, frequently referred to as Brookdale on Country Club, are overwhelmingly positive, with families highlighting a warm, homelike atmosphere and consistent, compassionate staff. While most reviewers praise the facility's cleanliness and the responsiveness of the leadership team, some potential clients have expressed frustration regarding opaque pricing policies during the initial inquiry process.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms8.0Value3.0

Strengths

  • Warm, compassionate, and consistent staff
  • Clean and well-maintained facility
  • Responsive and professional leadership
  • Homelike, welcoming environment

Concerns

  • Opaque or aggressive pricing inquiry process (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(3)'20(1)'24(1)'26(1)

Distribution · 18 analyzed

5
14
4
1
3
0
2
0
1
3

How They Respond to Reviews

6%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the warm and compassionate nature of your staff; how do you ensure that this level of care remains consistent across all shifts?
  • 2Since we want to be fully prepared for the transition, could you walk us through the specific steps and transparent pricing structures involved in the admissions process?
  • 3With the recent health inspections, what specific improvements or changes has the leadership team implemented to address past regulatory findings?
  • 4In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and coordinating care?
  • 5We love the idea of a homelike environment; what kind of daily activities or social outings are available to help residents stay engaged with the community?
  • 6How does the facility manage staffing levels during peak hours to ensure that the high standard of care mentioned by other families is always maintained?

Personalized based on this facility's data


Key Review Excerpts

My 97 year old mom has been a resident of Brookdale Cape Coral Assisted Living since January 2024 and is doing well. The support and care that she receives from this amazing staff has been awesome.

Long-term resident's family · 2025★★★★★

My 96 year old is WELL CARED FOR, SAFE, CONTENT, AND HAPPY. Because the STAFF is CONSISTENT, they KNOW the residents and they are CARING, COMPASSIONATE AND FOLLOW THROUGH IN EVERY WAY.

Long-term resident's family · 2025★★★★★

Our family might not have survived the transition without Kelly's help and responsiveness. And communication was pretty good in that the other staff leaders were ready to help and new we were coming.

Long-term resident's family · 2021★★★★★
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.4%
FL
8.7%
Lee
17.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
19.4%
FL
11.5%
Lee
17.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Lee
3.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
FL
10.6%
Lee
16.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Lee
95.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Lee
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
79.7%
FL
94.7%
Lee
89.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
FL
94.8%
Lee
88.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
FL
1.5%
Lee
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
3penalties
Well above state avg (7.3)
11 complaint-triggered
$32,188 in fines

This facility has ongoing concerns with families filing 11 complaints leading to deficiencies, including recent issues with abuse protection and resident rights violations. The most recurring problems involve maintaining a safe and clean environment, daily care assistance, and medication management. While all deficiencies show correction dates, persistent patterns across multiple surveys in fire safety, electrical systems, and basic care standards suggest systemic challenges that families should carefully evaluate before placement.

May 13, 2025Complaint
3
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0825Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Feb 12, 2025Routine
17
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0033Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Feb 12, 2025Complaint
1
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 8, 2024Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jun 8, 2023Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Feb 22, 2023Routine
13
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Feb 12, 2025

$4,147

Fine

Feb 12, 2025

$4,979

Fine

Feb 12, 2025

$23,062

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rehab & Healthcare Center of Cape Coral

Organization Type

nonprofit

Chain Affiliation

Chain Name

Florida Institute for Long-Term Care

Chain Size

18 facilities nationwide

Chain avg rating: 2.3/5 · Rank 15 of 18 (Worst)

Ownership & Management

Owners

Florida Institute for Long Term Care LLC

Owner (parent company) · Organization

100%

Key personnel

Jaffe, HowardOfficer / DirectorKatz-Hall, KathyOfficer / DirectorMullarkey, JamesOfficer / DirectorRichmond, PennyOfficer / DirectorAegir Health Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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