Grey Stone Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 6)
- High staff turnover (58%)
Bottom 25% in IN · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $165,757 in fines
What this means for your family
While many rehab patients report positive experiences with the therapy team and facility cleanliness, there is a recurring pattern of serious neglect and poor administrative communication in long-term and memory care. If you choose this facility, ensure you have a strong advocate present to monitor medication administration and hygiene, as multiple families have reported significant lapses in these areas.
Google Reviews
Google Reviews
83 reviews on Google“Grey Stone Health & Rehabilitation Center receives highly polarized feedback, with some families praising the facility as clean and the staff as compassionate, while others report severe neglect and administrative failures. Critical concerns consistently center on chronic understaffing, poor communication, and inadequate hygiene or medical care for vulnerable residents. Families considering this facility should be aware of the significant gap between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Friendly and compassionate nursing staff
- Effective physical and occupational therapy
- Engaging resident activities and outings
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 9 reviewers)
- Poor administrative communication and lack of follow-through (mentioned by 7 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a frequent topic in feedback; could you walk me through your current protocols for ensuring timely responses to call lights and assistance requests?
- 2Given the importance of consistent communication, what is your standard process for keeping families updated on changes in a resident's health or care plan?
- 3I see that you have a high response rate to online feedback, which is great; how do you use that input to make tangible improvements to the daily experience here?
- 4Could you explain the current workflow for medication administration to ensure accuracy and prevent any potential delays for residents?
- 5We are interested in the social side of life here—what are some of the most popular activities or outings that residents are currently participating in?
- 6Regarding hygiene and daily living assistance, what specific training or oversight do your nursing assistants receive to ensure residents are supported promptly and with dignity?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation staff for physical therapy, speech therapy, and occupational therapy were excellent. Despite the short staffing, they never missed a moment to attend to my needs.”
“My grandmother obtained a lot of miss treatment while being at this facility in the memory care side Somehow she was always “ falling “ she received a broken hip as well as a busted forehead that required stitches along with countless bruises on random parts of her body her room always smelled horrible.”
“I would come to visit and she would be in the same clothes that she was in the prior day . Communication is horrible and no one knows what anyone is doing .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 14 complaint reports triggering investigations, primarily related to treatment and care quality, wound care, and medication management. The facility has faced repeated deficiencies in providing appropriate treatment according to doctor's orders, preventing and treating pressure ulcers, and ensuring proper medication services. While all violations have correction dates, the persistent recurrence of care quality issues across multiple surveys, combined with the high number of family complaints, suggests ongoing challenges in maintaining consistent care standards.
Oct 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 22, 2025Routine9
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Apr 30, 2025
$136,185
Fine
Sep 23, 2024
$31,623
Payment Denial
Sep 23, 2024
7-day denial
Ownership & Operations
Who Operates This Facility
Grey Stone Health & Rehabilitation Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 123 of 125 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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