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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Grey Stone Health & Rehabilitation Center receives highly polarized feedback, with some families praising the facility as clean and the staff as compassionate, while others report severe neglect and administrative failures. Critical concerns consistently center on chronic understaffing, poor communication, and inadequate hygiene or medical care for vulnerable residents. Families considering this facility should be aware of the significant gap between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 79 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation staff for physical therapy, speech therapy, and occupational therapy were excellent. Despite the short staffing, they never missed a moment to attend to my needs.”
“My grandmother obtained a lot of miss treatment while being at this facility in the memory care side Somehow she was always “ falling “ she received a broken hip as well as a busted forehead that required stitches along with countless bruises on random parts of her body her room always smelled horrible.”
“I would come to visit and she would be in the same clothes that she was in the prior day . Communication is horrible and no one knows what anyone is doing .”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing 14 complaint reports triggering investigations, primarily related to treatment and care quality, wound care, and medication management. The facility has faced repeated deficiencies in providing appropriate treatment according to doctor's orders, preventing and treating pressure ulcers, and ensuring proper medication services. While all violations have correction dates, the persistent recurrence of care quality issues across multiple surveys, combined with the high number of family complaints, suggests ongoing challenges in maintaining consistent care standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 22, 2025
$25,575
Fine
Apr 30, 2025
$138,069
Fine
Sep 23, 2024
$31,623
Payment Denial
Sep 23, 2024
7-day denial
Grey Stone Health & Rehabilitation Center
for profit
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 123 of 125 (Lowest rating)
Key personnel
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Medicare Care Compare
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Google Reviews
84 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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