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Strong Medicare quality ratings; public reviewers often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 173 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Zero findings in latest survey
Ashton Creek Health and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: modern, clean, and well-maintained facility and highly regarded physical and occupational therapy department. Review the component ratings and current source records before deciding.
Ashton Creek Health and Rehabilitation Center receives polarized feedback, with many recent reviews praising the facility's cleanliness, engaging activities, and professional therapy team. However, long-term family members and former residents have raised serious concerns regarding inconsistent nursing care, hygiene neglect, and poor communication during medical emergencies. Families should carefully weigh the modern, well-maintained environment against reports of staffing shortages and lapses in basic patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 183 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“My father sat in his own feces for hours crying for help before we had to move him out of this facility. Absolutely embarrassed we had to leave him in a place like this for more than 15 minutes.”
“The staff members are creative, caring and truly take the time to get to know each resident’s interest and preferences. I’ve seen firsthand how they tailor activities to meet different ability levels so everyone can participate and feel included.”
“The physical therapy department is fantastic and the therapists work with me to make me stronger and more mobile. I feel more and more confident each day.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
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2
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has had recurring quality of care problems, with families filing at least seven complaints that triggered federal investigations. The main concerns involve daily care assistance, proper medical treatment, and nutrition/feeding issues, with some problems appearing multiple times across different surveys. While the facility has provided correction dates for all deficiencies, the pattern of repeated issues in core care areas and multiple family complaints suggests ongoing challenges with consistent, quality resident care.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ashton Creek Health and Rehabilitation Center
nonprofit
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 12 of 20
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Orrell, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rajmaira, Salil
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Showalter, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Srikanth, Shankaran
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
173 reviews from families & visitors
Official Website
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