Ashton Creek Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 171 Google reviews
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What this means for your family
Ashton Creek offers a modern environment with a highly praised therapy team, making it a potential candidate for short-term rehab. However, the high volume of recent, generic 5-star reviews contrasts sharply with recurring, specific reports of neglect and poor hygiene from family members. We strongly advise visiting unannounced, specifically checking the cleanliness of patient rooms and observing staff response times to call lights before making a decision.
Google Reviews
Google Reviews
171 reviews on Google“Ashton Creek Health and Rehabilitation Center receives polarized feedback, with many recent reviews praising the facility's cleanliness, engaging activities, and professional therapy team. However, long-term family members and former residents have raised serious concerns regarding inconsistent nursing care, hygiene neglect, and poor communication during medical emergencies. Families should carefully weigh the modern, well-maintained environment against reports of staffing shortages and lapses in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly regarded physical and occupational therapy department
- Engaging and creative activity programs
- Welcoming and professional admissions/leadership team
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 9 reviewers)
- Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
- Poor quality or inappropriate food options (mentioned by 6 reviewers)
- Inconsistent medication management and communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 180 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your therapy department; how do the physical and occupational therapists work with residents to help them regain independence?
- 2Since we know how important social connection is, could you tell us more about the specific creative activities and programs you have planned for the residents each week?
- 3How does the nursing team ensure that call lights are answered promptly and that all personal hygiene and toileting needs are met throughout the day?
- 4What is the process for managing medications, and how do you ensure that family members are kept updated on any changes in a resident's care or medication schedule?
- 5We'd love to know more about the dining experience—how do you plan menus to ensure there are nutritious and appealing meal options for everyone?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My father sat in his own feces for hours crying for help before we had to move him out of this facility. Absolutely embarrassed we had to leave him in a place like this for more than 15 minutes.”
“The staff members are creative, caring and truly take the time to get to know each resident’s interest and preferences. I’ve seen firsthand how they tailor activities to meet different ability levels so everyone can participate and feel included.”
“The physical therapy department is fantastic and the therapists work with me to make me stronger and more mobile. I feel more and more confident each day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had recurring quality of care problems, with families filing at least seven complaints that triggered federal investigations. The main concerns involve daily care assistance, proper medical treatment, and nutrition/feeding issues, with some problems appearing multiple times across different surveys. While the facility has provided correction dates for all deficiencies, the pattern of repeated issues in core care areas and multiple family complaints suggests ongoing challenges with consistent, quality resident care.
Sep 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jul 22, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nov 17, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 23, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 11, 2023Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Ashton Creek Health and Rehabilitation Center
nonprofit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 12 of 20
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Orrell, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rajmaira, Salil
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Showalter, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Srikanth, Shankaran
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
171 reviews from families & visitors
Official Website
Visit ashtoncreekhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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