East Lake Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective rehabilitation therapy programs. Still worth an in-person visit.
based on 81 Google reviews
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What this means for your family
While the facility has a strong reputation for its rehabilitation therapy services, the recent influx of negative reviews regarding nursing responsiveness and basic hygiene is concerning. We strongly recommend that families conduct an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
81 reviews on Google“East Lake Nursing & Rehabilitation Center receives highly polarized feedback, with many reviewers praising the staff's dedication and the facility's rehab programs, while others report severe neglect and poor communication. Families frequently cite concerns regarding slow response times, unprofessional staff behavior, and substandard food quality. Prospective families should be aware of the significant inconsistency in care quality reported across different shifts and departments.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Some highly compassionate and attentive nursing staff
- Welcoming and home-like atmosphere
- Helpful administrative support for some families
Concerns
- Slow or unresponsive nursing staff and call light delays (mentioned by 4 reviewers)
- Poor food quality, late meals, and unappealing menu options (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Facility cleanliness issues, including trash and hygiene concerns (mentioned by 3 reviewers)
- Difficulty reaching management or receiving consistent information (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered in a timely manner?
- 2I noticed that some families have expressed concerns about the dining experience; could you walk me through how you manage meal quality and ensure residents receive their food at the appropriate temperature?
- 3How does your leadership team ensure consistent communication with families, especially when we have questions about our loved one's daily care or health status?
- 4I appreciate that you actively engage with online feedback; how do you use that input to address concerns regarding facility cleanliness and hygiene standards?
- 5What steps are taken to foster a professional and supportive environment among the staff to ensure every resident feels treated with kindness and respect?
- 6Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially active?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department here is amazing. Not to mention the rest of the staff. I hadn't seen my mom that happy in a long time.”
“She constantly tells me how scared she is because the nurses on the night shift are yelling at her and being rude whenever she needs assistance. They typically show up half a hour after she hits the call button.”
“Nursing I give 8 out of 10 to 30 percent of them the balance just don’t care the aid we’re about 50 percent most untrained .food not a fan processed not hot never a set time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
East Lake Nursing & Rehabilitation Center has a concerning pattern of recurring deficiencies across all three surveys, with 34 total violations. The facility repeatedly struggles with fire safety systems, daily care assistance, and infection control, with these same issues appearing in 2022, 2024, and 2025. While the facility reports correcting violations after each survey, the persistence of similar problems across multiple years suggests ongoing operational challenges that families should carefully consider.
Apr 20, 2026Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 28, 2025Routine14
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2024Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet other general requirements.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 3, 2022Routine4
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
East Lake Nursing & Rehabilitation Center
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 18 of 91 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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