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Reviewer concerns include unprofessional or neglectful staff behavior (mentioned by 3 reviewers) — investigate before committing.
based on 8 Google reviews
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Reviewer feedback for Greendale Home suggests areas to investigate further. Common concerns include: unprofessional or neglectful staff behavior (mentioned by 3 reviewers), poor facility cleanliness and hygiene (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should approach this facility with extreme caution due to serious allegations of patient neglect, poor hygiene, and lack of staff supervision. While some reviews mention the owner may have nursing experience, the prevailing feedback highlights significant issues with staff attitude, cleanliness, and a lack of basic resident care.
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Distribution · 8 analyzed
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Key Review Excerpts
“On Sunday 8/14/22 I visited a resident of this facility with two others. No staff checked in with us and residents helped us find our intended host. After serving the food at lunch all staff ate together at a table around the corner and out of eye shot of most residents.”
“These people need to be shut down!! Extremely rude to the people that live there and dont care at all about them! Dont let the family know if anything happens to them and god forbid they get sick and need to go to the hospital they will give away your love ones stuff”
Source: VA State Licensing Agency
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the in: Inspection 04/08/2026 Begin: 10:00am End: 10:30am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 03/26/2026 regarding allegations in the rea(s) of: building and grounds Number of residents present at the facility at the beginning of the inspection: did not gather The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed:0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Crystal B. Henson, Licensing Inspector at 276-608-1067 or by email at crystal.b.mullins@dss.virginia.gov
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/17/2026, 9:36am to 3:34pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 54 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 4 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov. The provider?s response(s) for the ?plan of correction? was not received as of 03/1 /and will not appear on this Violation Notice.
Based on a review of resident records and interview with staff, the facility failed to ensure that when a diet is prescribed for a resident by his physician or other prescriber, it shall be prepared and served according to the physician's or other prescriber's orders. EVIDENCE: 1. The report of resident physical examination for resident #4, dated 09/11/2025 contains an order for a diabetic diet. The dietitian oversight for resident #4, dated 01/11/2026, states the resident has a diabetic diet. The individualized service plan ( ISP
Based on a review of staff records, the facility failed to ensure that prior to being placed in charge, the staff member shall be informed of and receive training on his duties and responsibilities and provided written documentation of such duties and responsibilities. EVIDENCE: 1. According to staff #5, staff #1 is a designated direct care staff person in charge as needed. The record for staff #1, did not include documentation of training on duties and responsibilities as a direct care staff person in charge. 2. According to staff #5, staff #3 is a designated direct care staff person in charge as needed. The record for staff #3 did contain information related to the regulation addressing the designated direct care staff person in charge, but there was no documentation of training on duties and responsibilities as a direct care staff person in charge.
Based on observations of the activities calendar posted in the building, the facility failed to have activities for residents that promote residents? highest level of independence. EVIDENCE: 1. The February 2026 activities calendar documents ?snack and socializing? from 10?11 a.m. every day. This activity does not demonstrate meaningful or purposeful activity that supports resident independence, or individualized needs.
Based on resident record review, the facility failed to have an individualized service plan ( ISP
Based on a review of resident records, the facility failed to ensure the physical examination and report contains all required information. EVIDENCE: 1. The report of resident physical examination for resident #1, dated 01/20/2026 listed the following allergies: shrimp and blueberries. There was not a description of the resident?s reactions to the allergies. 2. The report of resident physical examination for resident #3, dated 08/14/2024, did not list the resident?s weight.
Based on observations made during the tour of the building, the facility failed to have paper towels or an air dryer and liquid soap in each common face/hand washing sink. EVIDENCE: 1. Bathroom #14 did not have a supply of paper towels or an air dryer and liquid soap accessible at the face/hand washing sink. 2. Bathroom #11 did not have a supply of paper towels or an air dryer for use at the face/hand washing sink.
Based on observations made during the tour of the building, the facility failed to keep the buildings free from foul odors. EVIDENCE: 1. Room #14 was observed to have a strong smell that was similar to urine.
Based on observations made during the tour of the building, the facility failed to keep all furnishings, fixtures, and equipment including sinks, toilets, bathtubs, and showers clean and in good repair and condition. EVIDENCE: 1. In the sunroom area, a metal-framed loveseat was found turned onto its back and appeared to be broken. 2. A storage closet located across from resident Room #18 was being covered with a shower curtain. The shower curtain displayed visible black/brown streaks on its surface. 3. Bathrooms #11, #15, and the bathroom in Room #27 were observed to have toilets with a black ring around the upper rim and an additional black ring around the base. The mirrors above the sinks in these bathrooms had dried water spots on their surfaces. 4. In the downstairs common TV room, two of the three black leather chairs were found to have cracks and ripped areas on the seat cushions.
Based on observations made during the tour of the building, the facility failed to ensure all pets being allowed to live on the premises has had all recommended immunizations and certified by a licensed veterinarian to be free of diseases transmittable to humans. EVIDENCE: 1. Upon entering Room #26, the LI observed two bowls placed on the floor. One bowl contained water, and the other contained uneaten food. 2. The LI asked the resident why the bowls were on the floor. The resident stated that he had been allowing a cat from outside, located behind the building, to come into his room to eat.
Based on observation made during the tour of the building, resident interviews, resident record review and staff interviews, the facility failed to ensure required conditions were met when physical restraints were used. EVIDENCE: 1. Resident #14 had a half bed rail on one side of her bed; the other side of her bed was placed up against the wall. 2. Resident 14 was unable to properly answer what the bed rail was used for. 3. There was no documentation available to verify the condition of resident #14 or if she was being closely monitored while using the bed rails. There were no 30-minute checks available, nor any documentation of a physician' s order for the half bed rail. 4. There was no documentation available verifying resident #14 was assisted no less than 10 minutes every hour while using the bed rails, for hydration, safety, comfort, range of motion, exercise, elimination and other needs. 5. There was no documentation related to usage of the bed rails, outcomes, checks or assistance required while using the rails, or notation of any unusual occurrences or problems. 6. Interviews with staff persons #5 and #6 indicated they were not aware resident #14 had the half rail on her bed. 7. The ISP
Based on a review of resident records, the facility failed to ensure that the rights and responsibilities of residents in assisted living facilities shall be reviewed annually with each resident or his legal representative or responsible individual, and that evidence of this review shall be the resident's, his legal representative's or responsible individual's, or staff person's written acknowledgment of having been so informed, which shall include the date of the review and shall be filed in the resident's or staff person's record. EVIDENCE: 1. Resident #2 was admitted to the facility on 05/30/2018. 2. The most recent documentation of resident rights review for resident #2 occurred in April, 2024.
Based on observations made during the tour of the building, the facility failed to have an adequate supply of toilet tissue. EVIDENCE: 1. Bathroom #15 did not have a supply of toilet tissue available. 2. The bathroom in resident room #27 did not have a supply of toilet tissue available.
Based on resident record review, the facility failed to have a uniform assessment instrument ( UAI
Based on observations made during the tour of the building, the facility failed to store cleaning supplies and other hazardous materials in a locked area. EVIDENCE: 1. The sprinkler room was found unlocked and unoccupied. Inside the room, an air compressor and various tools were being stored, creating an unsecured hazardous area. 2. Room #26 had a spray bottle containing a harsh cleaning chemical that was observed sitting on the bedside table, easily accessible to residents. 3. The storage area across from Room #18 was not locked and contained a five-gallon bucket of acrylic latex paint, a hazardous material that should not be accessible to residents.
Based on observations made during the tour of the building, the facility failed to have enough bed linens available in good repair so that residents always have clean sheets. EVIDENCE: 1. Room #27 had a sheet on the mattress that was spotted with black spots that appeared to be mildew. The residents stated that the facility only changes sheets approximately every two weeks.
Based on a review of resident records, the facility failed to ensure that the comprehensive individualized service plan ( ISP
Based on observations made during the tour of the building, the facility failed to include all required items according to the standards of assisted living facilities in each resident bedroom. EVIDENCE: 1. Rooms #15 and #18, each housing two residents, were observed to have only one lamp in the room. Additionally, the lamp in room #15 did not contain a working bulb. 2. Room #11, which houses one resident, contained a lamp; however, it was positioned in the middle of the room rather than at the bedside, limiting its accessibility and functional use for the resident.
Based on observations made during the tour of the building, the facility failed to have adequate provisions for the collection of garbage and waste materials. EVIDENCE: 1. At 11:05 a.m., the licensing inspector observed a trashcan in Room #12 that was full and overflowing. 2. In the downstairs sitting area/hallway, a large black trash bag approximately leaf-size was found full and left sitting in the hallway. 3. In the downstairs common TV area, a hospital bed frame was propped on its side against 17 boxes of stacked floor tile. 4. Outside the sprinkler room, multiple discarded items including a chest of drawers, one chair, one metal crutch, a window screen, and a mirror were found pushed into a corner. 5. The bathroom in room #27 contained a trashcan that was full and overflowing onto the floor. 6. In the downstairs laundry area, another hospital bed frame was observed propped up on its side and left in the space.
Based on review of staff records and staff interview, the facility failed to obtain a criminal history record report on or prior to the 30th day of employment for five staff members. EVIDENCE: 1. Staff 7 was hired on 05/05/2025. The file for this staff member did not contain a criminal history report. According to staff #5, she had not sent this request off as of the date of the inspection, 02/17/2026. 2. Staff #8 was hired on 10/17/2025. The criminal history report was received on 12/12/2025. 3. Staff #11 was hired on 09/26/2025. The criminal history report was received on 12/16/2025. 4. Staff #12 was hired on 05/30/2026. The criminal history report was received on 07/10/2025. 5. Staff #2 was hired on 01/08/2026. The criminal history report request was mailed on 02/02/2026 and had not yet been received by the facility at the time of inspection on 02/17/2026.
Based on observations made during the tour of the building, the facility failed to maintain hot water taps available to residents within the range of 105-120 degrees Fahrenheit. EVIDENCE: 1. The hot water in the common bathroom beside room #5 reached a maximum temperature of 92 degrees Fahrenheit. 2. Bathroom #11 did not have a working hot water tap.
Based on observations made during the tour of the building, the facility failed to keep the interior of the building in good repair and clean. EVIDENCE: 1. Room 15 was found to have nine cigarette butts found under the bed and scattered on the floor. 2. Room 14 was observed to have a collection of dirt and dust found under the first bed. 3. Room 26: the floor had dirt and dust particles, and a 1-inch-deep puddle of water was found. 4. Room 27 floor of the room and the private bathroom had dirt particles and dust, with black grout and dirt/particle buildup. 5. Common bathrooms #11, #14, #15, and #18 (downstairs): Floors had dirt particles and dust, with black grout and dirt/particle build up. 6. The hallway outside room #26: was observed to be in similar condition to the room, with a wet and unclean rug. 7. The common TV area (downstairs) had three windowsills that were unclean, containing dead bugs, moths, cobwebs, and dust. 8. Stairwell to the basement was found to have dirt/dust particles in every stair tread. 9. The front parking lot was found to have a soda can was found in the grassy area. 10. The Porch area near the outside ramp had an empty soda bottle laying between the banisters. 11. The outside planter near the front entrance had a grocery bag with a takeout located in it. 12. Resident room #17 had a three-foot area under the window had bubbled and raised paint, which was cracked and peeling. 13. Resident room #29 had a four-foot area on the block wall under the left window had peeling paint. 14. The back outside common area had approximately 75 feet of gutter that had fallen from the building and was hanging to the ground. 15. The white bench near the women?s common restroom in the sun room had a cigarette butt on it.
Based on a review of staff records, the facility failed to ensure that each direct care staff member shall maintain current certification in first aid. EVIDENCE: 1. The date of hire for staff #3 was 09/29/2025. The record for staff #3 did not contain documentation of current certification in first aid. Staff #3 confirmed she does not have a current certification in first aid. 2. The date of hire for staff #1 was 11/01/2018; the most recent documentation of first aid in the record for staff #1 indicates it was to be renewed by 07/2025.
Based on a review of facility documentation, the facility failed to ensure that all residents shall be included at least annually in health care oversight. EVIDENCE: 1. Facility documentation of health care oversight indicates it occurred on 03/11/2025 and 09/11/2025. 2. There was no documentation available at the time of inspection noting specific residents included in the health care oversight.
Based on review of the medication administration record ( MAR
Based on a review of resident records and interview with staff, the facility failed to ensure that when hospice care is provided to a resident, the assisted living facility and the licensed hospice organization shall communicate and establish an agreed upon coordinated plan of care for the resident. The services provided by each shall be included on the individualized service plan ( ISP
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/23/2026, 10:51am to 12:23pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/10/2026 regarding allegations in the area(s) of: Admission, retention and discharge of residents and resident care and related services. Number of residents present at the facility at the beginning of the inspection: Not obtained The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: n/a Number of interviews conducted with residents: n/a Number of interviews conducted with staff: 3 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/23/2025, 11:16am to 11:31am. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/29/2025 regarding allegations in the area(s) of: Resident care and related services, building and grounds Number of residents present at the facility at the beginning of the inspection: 51 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: n/a Number of staff records reviewed: n/a Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegation(s); area(s) of non-compliance with standard(s) or law were: Building and grounds A violation notice was issued; any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on a tour of the building, the facility failed to ensure buildings shall be kept free of infestations of insects and vermin. EVIDENCE: 1. In resident room #21 on the bed to the left upon walking into the room, the LI observed a small live bed bug and a larger dead bed bug.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/23/2025, 11:01am to 11:15am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/29/2025 regarding allegations in the area(s) of: Personnel Number of residents present at the facility at the beginning of the inspection: 51 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: n/a Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/23/2025, 10:50am to 11:00am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/29/2025 regarding allegations in the area(s) of: Personnel Number of residents present at the facility at the beginning of the inspection: 51 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: n/a Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/23/2025, 11:32am to 12:08pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/29/2025 regarding allegations in the area(s) of: Resident care and related services Number of residents present at the facility at the beginning of the inspection: 51 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: n/a Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/04/2025, 11:26am to 11:55am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 09/04/2025 regarding allegations in the area(s) of: Personnel, resident care and related services Number of residents present at the facility at the beginning of the inspection: 54 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 1 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
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