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Public Google reviewers rate this highly and often mention extremely clean and well-maintained facility. Schedule a visit to confirm the fit.
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Public Google reviewers rate English Meadows Abingdon Campus highly. Reviewers highlight: extremely clean and well-maintained facility, compassionate and friendly nursing staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
English Meadows Abingdon Campus is highly regarded for its exceptional cleanliness and a compassionate, attentive nursing and administrative staff. While most families praise the facility's beautiful environment and responsive care, one historical review noted concerns regarding caregiver coverage in the memory care unit during weekends.
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Key Review Excerpts
“The first thing you will notice about this facility is how clean the building is inside and out! It always smells amazing when you enter. The nursing leadership team is top notch with organization and details.”
“The Campus is Beautiful and always extremely Clean, The Staff is Kind, Caring and Friendly and always Willing to go the extra mile to help in any way.”
“We had a family member at English Meadows for nearly 2 yrs. Concerns were always addressed quickly, staff was always found to be kind and courteous. Meals and snacks provided were prepared with care.”
Source: VA State Licensing Agency
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/10/2025, 3:30pm to 5:00pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 07/29/2025 regarding allegations in the area(s) of: Number of residents present at the facility at the beginning of the inspection: 71 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: n/a Number of interviews conducted with residents: n/a Number of interviews conducted with staff: 6 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation(s) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on a review of resident records, the facility failed to ensure all resident records shall be kept current. EVIDENCE: 1. According to documentation by the hospice nurse, facility staff notified hospice that resident #1 had rolled out of bed the morning of 06/20/2025, resulting in a nosebleed. 2. Per hospice after hours visit notes, the hospice nurse arrived at the facility at 7:25am on 06/20/2025 to assess resident #1. 3. There was no documentation observed in the record for resident #1 regarding this fall, including the notification made to hospice or the identification of the staff person who made the notification.
Based on a review of records, the facility failed to notify the next of kin, legal representative, designated contact person, or, if applicable, any responsible social agency of any incident of a resident falling or wandering from the premises, whether or not it results in injury. This notification shall occur as soon as possible but no later than 24 hours from the time of initial discovery or knowledge of the incident. The resident's record shall include documentation of the notification, including date, time, caller, and person or agency notified. EVIDENCE: 1. According to documentation by the hospice nurse, facility staff notified hospice that resident #1 had rolled out of bed the morning of 06/20/2025, resulting in a nosebleed. 2. Per hospice after hours visit notes, the hospice nurse arrived at the facility at 7:25am on 06/20/2025 to assess resident #1. 3. Per collateral #1 (next of kin), she was not notified by facility staff regarding a fall that occurred on 06/20/2025. 4. There was no documentation observed in the record for resident #1 that facility staff notified collateral #1 regarding a fall 06/20/2025.
Based on a review of resident records and interview with staff, the facility failed to ensure the fall risk rating shall be reviewed and updated after a fall. EVIDENCE: 1. According to documentation by the hospice nurse, facility staff notified hospice that resident #1 had rolled out of bed the morning of 06/20/2025. 2. The most recent fall risk rating observed in the record for resident #1 was dated 04/01/2025. 3. Per staff #7, a more recent fall risk rating was not completed for resident #1.
Based on a review of resident records, the facility failed to show documentation of an analysis of the circumstances of a fall and interventions that were initiated to prevent or reduce risk of subsequent falls. EVIDENCE: 1. According to documentation by the hospice nurse, facility staff notified hospice that resident #1, who met the criteria for assisted living care, rolled out of bed the morning of 06/20/2025. 2. There was no documentation of an analysis of the circumstances of a fall and interventions that were initiated to prevent or reduce risk of subsequent falls observed in the record for resident #1.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/10/2025, 10:15am to 3:29pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 71 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 6 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 4 Observations by licensing inspector: Noon meal, activities Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/13/2024, 12:55pm to 1:20pm and 08/14/2024, 1:07pm to 1:43pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/07/2024 regarding allegations in the area(s) of: Resident care and related services, food and nutrition. Number of residents present at the facility at the beginning of the inspection: 74 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: n/a Number of staff records reviewed: n/a Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 2 Observations by licensing inspector: Kitchen and dining areas Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/13/2024 9:30am to 3:04pm, 08/14/2024 9:30am to 2:05pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 74 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 4 Observations by licensing inspector: Noon meal, activities, medication pass Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on observations made during the tour of the facility, the facility failed to ensure all furnishings, fixtures, and equipment, including furniture, window coverings, sinks, toilets, bathtubs, and showers, shall be kept clean and in good repair and condition. EVIDENCE: 1. In resident room #126, small particles of dirt/debris were observed on the shower floor, as well as a stain, light red in color, in the back right corner. 2. In the same room, a ring was observed on the inside of the toilet bowl, as well as other dark spots.
Based on observations made during a tour of the building, the facility failed to ensure the interior and exterior of all buildings shall be maintained in good repair and kept clean and free of rubbish. EVIDENCE: 1. In resident room #208, small dark spots/stains were observed on the carpet in the bedroom and living room. 2. In resident room #207, dark streaks were observed on the carpet in the living area. 3. In resident room #213, small particles of dirt/debris were observed on the floor in the kitchen in front of the sink and the refrigerator. 4. In resident room #210, several small dark spots/stains were observed on the carpet at the entrance to the room and in the living area. 5. On the second floor, several large dark stains were observed on the carpeting in the main part of the hallway. 6. In resident room #218, several dark spots/stains and streaks were observed on the carpet in the area around the bed. 7. In resident room #228, dark spots/stains were observed on the floor leading from the living area into the bedroom. 8. In resident room #231, several dark spots/stains were observed on the carpet in the living area. 9. In resident room #112, several small particles of dirt/debris were observed on the floor in the living area and in the area around the toilet in the bathroom. 10. In resident room #101, particles of dirt/debris were observed on the floor near the bed in the room on the left when walking into the room. 11. In resident room #135, there was a stain on the carpet under the dining table in the room on the left when walking into the room. 12. In resident room #135, stains were observed on the carpet in the entryway, in front of the recliner, by the dining table and beside the bed. 13. In resident room #134, several small stains were observed on the carpet in the entry way, living room and bedroom, and a dark line approximately 1-2 inches in diameter was observed running across the bathroom floor from entry to the wall behind the toilet. 14. In resident room #126, small particles of dirt/debris were observed on the floor in the living room area around the recliner and table, and in the bathroom. 15. In resident room #122, several white spots were observed on the floor in the kitchen in front of the refrigerator and cabinets, as well as several small dark spots.
Based on observations made during the tour of the building, the facility failed to ensure that all interior and exterior areas shall be adequately lighted for the safety and comfort of residents and staff. EVIDENCE: 1. In resident room #101, the light in the entryway was not working at the time of inspection.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/18/2023, 2:35pm to 3:57pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 12/18/2023 regarding allegations in the area(s) of: Resident accommodations and related provisions. Number of residents present at the facility at the beginning of the inspection: 68 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: n/a Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 3 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the(allegation(s) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on observations made during a tour of the building, the facility failed to ensure all furnishings, fixtures, and equipment, including furniture, window coverings, sinks, toilets, bathtubs, and showers, shall be kept clean and in good repair and condition, except that furnishings and equipment owned by a resident shall be, at a minimum, in safe condition and not soiled in a manner that presents a health hazard. EVIDENCE: 1. Per staff #1, she was notified by staff #2 during day shift on 12/17/2023 that the bed for resident #1 was broken and was removed from the room. 2. Per staff #2, she observed the bed to be broken at approximately 2:30pm on 12/17/2023. She reports the bed frame was bent in the middle. 3. Approximately half of the surface of the mattress for resident #1 was observed to be covered in light brown stains.
Based on observations made during a tour of the building, the facility failed to ensure bedrooms shall contain a separate bed with comfortable mattress, springs, and pillow for each resident. EVIDENCE: 1. During a visit to the facility on 12/18/2023, the licensing inspector observed no bed in the room for resident #1. There was a twin-size mattress on the floor of the room for resident #1. 2. Per staff #1, she was notified by staff #2 during day shift on 12/17/2023 that the bed for resident #1 was broken and had been removed from the room. 3. Per staff #2, she observed the bed to be broken at approximately 2:30pm on 12/17/2023. She removed the bed frame from the room and notified staff #1.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/03/2023, 9:40am to 2:49pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 80 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 9 Number of staff records reviewed: 5 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 3 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on a review of resident records, the facility failed to address all identified needs on the comprehensive Individualized Service Plan ( ISP
Based on observations made during the tour of the building, the facility failed to keep current the activities schedule. EVIDENCE: 1. When the LI toured the safe secure unit during the inspection on 08/03/2023, the activities calendar was observed to be dated for June 2023.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/19/2022 Start: 9:10am-conclude 4:20pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 79 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 14 Number of staff records reviewed: 16 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 5 he evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Crystal B. Mullins Licensing Inspector at 276-608-1067 or by email at crystal.b.mullins@dss.virginia.gov
Based on the review of resident records, the facility failed to obtain all personal and social information prior to or at the time of admission for one resident. EVIDENCE: 1. Resident #1 was admitted to the facility on 06/30/2022. The personal and social data sheet was blank in the following areas: Date of Birth, on page 2 the personal physician, personal dentist, local department of social services and other agency as well current behavioral and social functioning, strengths and problems.
Based on record review, the facility failed to implement its written plan for medication management, specifically regarding its methods to ensure accurate counts of all controlled substances whenever assigned medication staff changes. EVIDENCE: 1. The facility?s Medication Management Plan which was provided on the date of inspection states the following: ?During shift change, all narcotics, cards, bottles, sheets are counted and recorded by the oncoming and off-going medication persons. The oncoming and off-going medication persons both sign off on the accurate counts of all narcotics on the Narcotic Administration Record?. 2. While performing an audit of the 2nd floor medication cart A at approximately 11:45 AM on the date of inspection 09/19/2022, the LI observed the narcotic count book was not completed and signed by oncoming and off-going medication staff on 9/7/2022 for the 7p ? 7a shift, nor was it completed on 9/8/2022 for the 7a ? 7p and 7p ? 7a shifts.
Based on record review the facility failed to ensure that the annual review of resident rights and responsibilities is filed in the resident?s record. EVIDENCE: 1. The record for Resident #3 contained a most recent resident rights review signed 06/03/2021. 2. Interview with Staff #2 indicated that the 2022 review had occurred; however, it could not be located.
Based on record review, the facility failed to ensure that the comprehensive individualized service plan ( ISP
The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Crystal B. Mullins Licensing Inspector at (276) 608-1067 or by email at crystal.mullins@dss.virginia.gov
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