Abingdon Health Care LLC
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 76 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and clean environment, but families should be aware of recurring reports regarding slow response times to call lights and communication gaps. We strongly recommend visiting frequently and staying actively involved in your loved one's care plan to ensure their needs are consistently met.
Google Reviews
Google Reviews
76 reviews on Google“Abingdon Health Care LLC receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation programs, while others report severe concerns regarding patient neglect and communication failures. While some visitors highlight the facility's cleanliness and landscaped grounds, multiple reviewers have documented instances of poor responsiveness to call lights, medication errors, and dismissive attitudes from staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective, high-quality rehabilitation therapy
- Clean and well-maintained facility grounds
- Supportive and knowledgeable care teams
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Dismissive or rude attitude from staff members (mentioned by 4 reviewers)
- Inadequate medical oversight or medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a high response rate to online feedback; what is the best way for families to communicate with the care team if we have questions or concerns about our loved one's daily care?
- 2Given the facility's 3-star staffing rating, how do you ensure that call lights are answered promptly and that residents' needs are met in a timely manner?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and oversight for residents?
- 4I see that the facility has received a few state violations recently; what specific steps have been taken to address those issues and prevent them from recurring?
- 5Since your rehab team is highly regarded, how do you integrate their expertise into the daily life and ongoing wellness plans for long-term residents?
- 6How do you foster a culture of patience and warmth among your staff to ensure that every resident feels heard and respected throughout their stay?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was compassionate and friendly and very competent. The therapy staff was also wonderful. My family member had lots of interactions with many different staff members all being very positive and helpful.”
“My sister and I were there often and due to poor response to a call light getting answered or lack of staff coming in the room we ended up doing more than a family member should have been expected to do just because we were there.”
“The facility was so helpful in helping with getting her from the hospital to the facility with their knowledge of what I needed to do paperwork and everything else because I had no idea what I was doing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Abingdon Health Care has 16 deficiencies across three surveys with all issues corrected by the facility. The most recurring problems involve food safety and handling, resident rights and discharge procedures, and building safety systems. A concerning pattern shows food safety violations in both 2018 and 2024, suggesting potential ongoing challenges in kitchen operations despite corrections.
Aug 7, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 2, 2021Routine6
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 6, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Abingdon Health Care LLC
for profit
Chain Affiliation
Commonwealth Care of Roanoke
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 12 (Best)
Ownership & Management
Owners
Goodall, Lury
Owner
Stallard, Patricia
Owner
Tucker, David
Owner
Petrine, Deborah
Owner (parent company)
Petrine, James
Owner (parent company)
Sheffer, Brady
Owner (parent company)
Bdsheffer LLC
Owner · Organization
Dj Petrine LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit commonwealth-care.com
Medicare data downloads
Original nursing home datasets
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