Green Oaks Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise excellent physical therapy and rehab services. Still worth an in-person visit.
based on 151 Google reviews
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What this means for your family
This facility offers excellent physical therapy and a very clean environment, which is ideal for post-surgical rehabilitation. However, you must be vigilant about medication schedules and hygiene, as there is a documented pattern of delays in pain medication and inconsistent responsiveness from nursing staff during off-hours.
Google Reviews
Google Reviews
151 reviews on Google“Green Oaks is frequently praised for its exceptional physical therapy team and the cleanliness of its facility. However, families should be extremely cautious regarding medication management and staffing levels, as multiple reviewers report significant delays in receiving pain medication and instances of neglect during night or weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehab services
- Clean and well-maintained building
- Welcoming and professional admissions/marketing team
- Compassionate nursing and CNA staff
Concerns
- Delays in medication administration (mentioned by 5 reviewers)
- Staffing shortages and slow response times (mentioned by 6 reviewers)
- Neglect regarding hygiene and diaper changes (mentioned by 4 reviewers)
- Inconsistent communication with families (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 153 analyzed
How They Respond to Reviews
The owner uses highly templated responses. Positive reviews are met with short, repetitive phrases of gratitude, while negative reviews follow a strict script of directing the reviewer to a specific person and phone number.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; can you tell us more about how the therapy team works with residents to help them regain independence?
- 2How does the nursing team ensure that medications are administered accurately and on a consistent schedule throughout the day?
- 3What specific steps are in place to ensure that residents' personal hygiene and daily care needs are met promptly, even during busy shifts?
- 4How do you keep families updated on a resident's health status and daily well-being to ensure we are always on the same page?
- 5Could you describe what a typical day looks like for residents, including meal times and any social activities or outings available?
- 6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist did not know her but took time to explain and answer all her questions no matter how irrelevant and calmed her down.”
“The building itself is spotless, and the medical staff—nurses, doctors, RNs, physical therapists, and aides—treated me with genuine care and professionalism.”
“My dad arrived late that afternoon & apparently the doctor, rehab staff, social worker, wound care nurse, everyone was gone for the weekend. This meant he would get little medical care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 14 deficiencies, with recurring issues in medication management, dietary services, and fire safety systems appearing across several surveys. Recent complaints in 2025 involved pain management failures and privacy violations, while dietary problems have persisted since 2023. All deficiencies show correction dates, but the pattern of repeated complaints and similar issues suggests ongoing operational challenges that families should carefully evaluate.
Sep 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Feb 24, 2025Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 13, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jul 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 7, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Jan 20, 2024
$83,850
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF GREEN OAKS, LLC
ERIC JOHANAN
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 17 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit greenoaksnursingandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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