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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 162 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Green Oaks Nursing and Rehabilitation has a middle-range Medicare overall rating. Strengths include excellent physical therapy and rehab services. Some reviewers note concerns about delays in medication administration (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Green Oaks is frequently praised for its exceptional physical therapy team and the cleanliness of its facility. However, families should be extremely cautious regarding medication management and staffing levels, as multiple reviewers report significant delays in receiving pain medication and instances of neglect during night or weekend shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 166 analyzed
The owner uses highly templated responses. Positive reviews are met with short, repetitive phrases of gratitude, while negative reviews follow a strict script of directing the reviewer to a specific person and phone number.
Personalized based on this facility's data
Key Review Excerpts
“The building itself is spotless, and the medical staff—nurses, doctors, RNs, physical therapists, and aides—treated me with genuine care and professionalism.”
“My dad arrived late that afternoon & apparently the doctor, rehab staff, social worker, wound care nurse, everyone was gone for the weekend. This meant he would get little medical care.”
“They were prepared for his arrival. Name on door, Clean sheets and blanket on bed, hygiene supplies in seale”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering 14 deficiencies, with recurring issues in medication management, dietary services, and fire safety systems appearing across several surveys. Recent complaints in 2025 involved pain management failures and privacy violations, while dietary problems have persisted since 2023. All deficiencies show correction dates, but the pattern of repeated complaints and similar issues suggests ongoing operational challenges that families should carefully evaluate.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jan 20, 2024
$83,850
Winniestowell Hospital District
for profit
HMG PARK MANOR OF GREEN OAKS, LLC
ERIC JOHANAN
Hmg Healthcare
31 facilities nationwide
Chain avg rating: 3.3/5 · Rank 17 of 31
Key personnel
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Google Reviews
162 reviews from families & visitors
Official Website
Visit greenoaksnursingandrehabilitation.com
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