Grayling Nursing & Rehabilitation Community
Strong Medicare quality ratings; families often praise warm and compassionate nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
This facility is known for a clean environment and some highly dedicated staff members who provide excellent support. However, families should be vigilant regarding dietary needs, especially for diabetics, and ensure clear communication protocols are established with administration to avoid issues with patient decision-making and discharge notifications.
Google Reviews
Google Reviews
18 reviews on Google“Grayling Nursing & Rehabilitation Community receives highly polarized feedback, with some families praising the staff as warm and compassionate, while others report significant concerns regarding communication and dietary management. While many reviewers highlight a clean environment and caring individual staff members, recurring complaints focus on poor responsiveness to patient needs and a lack of appropriate diabetic meal options.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate nursing staff
- Clean and well-maintained facility
- Supportive and informative communication with families
- Positive, friendly atmosphere
Concerns
- Inadequate dietary management for diabetic patients (mentioned by 2 reviewers)
- Poor communication regarding patient status and discharge (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Slow response times for patient assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that my loved one has specific dietary needs, how do you manage and monitor meal plans for residents with diabetes to ensure they receive appropriate nutrition?
- 2I noticed that your team occasionally responds to online feedback; how do you typically handle communication with families when there are questions about a resident's daily status or progress?
- 3With a capacity of 72 residents, what steps does your nursing staff take to ensure that call lights are answered promptly and that residents feel their needs are being met in a timely manner?
- 4How do you foster a positive and professional culture among your staff to ensure that every interaction with residents and their families is supportive and respectful?
- 5Since you have a 5-star CMS rating, what specific programs or daily activities are in place to keep residents engaged and ensure they feel at home in your community?
- 6Could you walk me through your protocol for medical emergencies and how you ensure that families are kept informed and involved during urgent health situations?
Personalized based on this facility's data
Key Review Excerpts
“The staff took the time to explain all of the elder care laws to me in great detail. The building is clean and the staff is fantastic I just can't say enough about the amazing staff and facility!!!”
“Very disappointed. Food like prison food. Am diabetic and continually receive sugary foods. If need to use bathroom comode am left waiting for someone to help.”
“The staff was very rude. They took my p.o.a. and my dad's d.n.r. away. Everybody told me they couldn't do that but they did and was very rude about it.they wouldn't call me about nothing and they was making his decisions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 35 deficiencies across multiple surveys, including families filing complaints that triggered inspections. The most recurring issues involve fire safety systems and equipment, accident prevention and resident safety, and medication management. Many problems persist across surveys, with fire alarm systems, emergency generators, and safety hazards appearing repeatedly from 2023 through 2025, suggesting ongoing compliance challenges that families should investigate further.
Jan 16, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 14, 2024Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 16, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 5, 2023Routine12
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Grayling Nursing & Rehabilitation Community
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 3 of 26 (Best)
Ownership & Management
Owners
Orion Operating Services LLC
Owner · Organization
Bailey, Essel
Owner (parent company)
Finney, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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