Mission Point Nursing & Physical Rehabilitation of
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness, activities, and rehab therapy, making it a strong candidate for many. However, because there are serious, specific reports of neglect and communication failures, we strongly advise you to conduct unannounced visits and speak directly with the nursing director about their protocols for medication management and resident advocacy.
Google Reviews
Google Reviews
28 reviews on Google“Mission Point Nursing & Physical Rehabilitation of Roscommon (also referred to as Intersect of Roscommon or The Lighthouse) receives high praise for its clean, well-maintained facility and a staff that many families describe as compassionate and long-tenured. However, there are serious, albeit less frequent, allegations regarding neglect, verbal abuse, and inadequate medication management that families should investigate thoroughly. Prospective families should weigh the strong community reputation and positive rehab experiences against these significant concerns regarding individualized care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Kind and attentive nursing staff
- Strong rehabilitation therapy team
- Engaging activities and community involvement
Concerns
- Allegations of neglect or poor quality of care (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 39 residents, how does your team ensure that each individual receives personalized attention throughout the day?
- 2I noticed that medication management is a key focus area for your facility; could you walk me through your process for ensuring accuracy and safety when administering medications?
- 3Given that some families have expressed concerns regarding staffing levels, could you explain how you manage shift coverage to ensure residents are consistently supported?
- 4I see that you have a strong rehabilitation therapy team; how do you integrate their work with the daily activity schedule to keep residents engaged and moving?
- 5What protocols do you have in place for handling medical emergencies, and how do you communicate updates to family members during those times?
- 6I noticed you have responded to some feedback online; how do you use input from families to make ongoing improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been in this facility twice and when she comes home, she shows that she’s been taken care of. I’m very happy with how she comes home how she feels and acts, even though she has severe Alzheimer’s I can still tell that this facility gives real good care and it shows when she comes home and I appreciate that they don’t ever over medicate her.”
“Mission Point really cares about their residents. Penny, their activities director goes above and beyond for them. She is always trying to do things to entertain them.”
“The food was great and they would even change an item if you didn't want it. The rehab girls were understanding and patient. The room was big and you were by yourself, no sharing rooms.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mission Point has recurring issues with fire safety systems, infection control, and emergency preparedness across multiple surveys, with families filing complaints about accident prevention and medical records handling. The facility repeatedly struggles with fire doors, sprinkler systems, and infection prevention programs, suggesting ongoing operational challenges. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.
Mar 11, 2026Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 12, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 11, 2025Routine9
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Mar 13, 2024Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation of
for profit
Chain Affiliation
Mission Point Healthcare Services
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 21
Ownership & Management
Owners
Mission Point Northern Michigan Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit intersecthc.com
Medicare data downloads
Original nursing home datasets
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