Munson Healthcare Crawford Continuing Care Center
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 5 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and nursing care, making it a strong candidate for post-hospital rehabilitation. Because there is limited detail regarding recent negative feedback, we recommend scheduling a tour to observe staff interactions firsthand and asking specifically about their current staffing ratios.
Google Reviews
Google Reviews
5 reviews on Google“Munson Healthcare Crawford Continuing Care Center receives high praise for its nursing and physical therapy teams, particularly regarding their effectiveness in rehabilitation for elderly patients. While recent feedback highlights exceptional care for recovery, families should be aware that the facility has experienced recent negative sentiment, though specific details on those concerns were not provided in the text.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Attentive and kind nursing staff
- Dedicated CNAs
- Successful rehabilitation outcomes
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy and rehabilitation, how do you integrate those therapy sessions into a resident's daily routine?
- 2With the current staffing rating being a highlight, how do you ensure that the high level of attention from CNAs and nursing staff is maintained consistently throughout the weekends and evening shifts?
- 3I noticed there have been some recent health inspection findings; could you share what steps the facility is taking to address those specific areas and improve the overall inspection outcomes?
- 4Since the facility is smaller with 39 residents, what kind of social activities or community engagement opportunities are available to keep residents active and connected?
- 5How does your medical team coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?
- 6I see you have engaged with some feedback online; how do you use family input and suggestions to improve the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“Nursing staff great, CNAs couldn't be beat, and physical therapy team got my mother-in-law back from a broken back, cracked ribs at the age of 87!!”
“I thank YOU & ALL of your team, along with the RNs & CNAs!!! C4 has done a fantastic job with my mom!”
“My mom is in for rehab . Gaining strength after a hospital admission. They are the kindest staff. Just excellent!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with 32 deficiencies over four surveys and one complaint filed by families. The most frequent issues involve medication management, safety hazards, and infection control, with safety concerns appearing in both routine inspections and the family complaint. While all violations have reported correction dates, the pattern of recurring deficiencies in critical care areas suggests ongoing operational challenges that families should carefully consider.
Apr 29, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 25, 2026Routine5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Aug 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2025Routine7
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 8, 2024Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Oct 2, 2023
$27,600
Payment Denial
Oct 2, 2023
7-day denial
Ownership & Operations
Who Operates This Facility
Munson Healthcare Crawford Continuing Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit providers.munsonhealthcare.org
Medicare data downloads
Original nursing home datasets
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