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Nursing HomeMedicaid Top Rated

Munson Healthcare Crawford Continuing Care Center

Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.

1100 Michigan Avenue, Grayling, MI 4973839 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 5 Google reviews

5
4
3
2
1
Munson Healthcare Crawford Continuing Care Center Nursing Home in Grayling, MI — Street View
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What this means for your family

This facility is highly regarded for its physical therapy and nursing care, making it a strong candidate for post-hospital rehabilitation. Because there is limited detail regarding recent negative feedback, we recommend scheduling a tour to observe staff interactions firsthand and asking specifically about their current staffing ratios.

Google Reviews

Google Reviews

5 reviews on Google
Munson Healthcare Crawford Continuing Care Center receives high praise for its nursing and physical therapy teams, particularly regarding their effectiveness in rehabilitation for elderly patients. While recent feedback highlights exceptional care for recovery, families should be aware that the facility has experienced recent negative sentiment, though specific details on those concerns were not provided in the text.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Highly effective physical therapy team
  • Attentive and kind nursing staff
  • Dedicated CNAs
  • Successful rehabilitation outcomes

Rating Trends

Tap a year to see what changed

2345.02024(3)3.02025(2)

Distribution · 5 analyzed

5
4
4
0
3
0
2
0
1
1

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's strong reputation for physical therapy and rehabilitation, how do you integrate those therapy sessions into a resident's daily routine?
  • 2With the current staffing rating being a highlight, how do you ensure that the high level of attention from CNAs and nursing staff is maintained consistently throughout the weekends and evening shifts?
  • 3I noticed there have been some recent health inspection findings; could you share what steps the facility is taking to address those specific areas and improve the overall inspection outcomes?
  • 4Since the facility is smaller with 39 residents, what kind of social activities or community engagement opportunities are available to keep residents active and connected?
  • 5How does your medical team coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?
  • 6I see you have engaged with some feedback online; how do you use family input and suggestions to improve the quality of care provided here?

Personalized based on this facility's data


Key Review Excerpts

Nursing staff great, CNAs couldn't be beat, and physical therapy team got my mother-in-law back from a broken back, cracked ribs at the age of 87!!

Rehab patient's family member · 2024★★★★★

I thank YOU & ALL of your team, along with the RNs & CNAs!!! C4 has done a fantastic job with my mom!

Long-term resident's family · 2025★★★★★

My mom is in for rehab . Gaining strength after a hospital admission. They are the kindest staff. Just excellent!

Rehab patient's family member · 2024★★★★★
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
4.21hrs
OK
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.6%
Worse than Avg
Here
36.6%
US
15.3%
MI
13.1%
Crawford
15.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.6%
Worse than Avg
Here
30.6%
US
14.4%
MI
11.2%
Crawford
15.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.5%
MI
19.5%
Crawford
26.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
19.4%
MI
20.2%
Crawford
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
15.5%
MI
15.0%
Crawford
19.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MI
4.2%
Crawford
9.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
79.8%
MI
79.5%
Crawford
72.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.6%
Better than Avg
Here
91.6%
US
81.8%
MI
83.0%
Crawford
77.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Crawford
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Near state avg (9.8)
2 complaint-triggered
$27,600 in fines

This facility shows recurring problems across multiple areas, with 32 deficiencies over four surveys and one complaint filed by families. The most frequent issues involve medication management, safety hazards, and infection control, with safety concerns appearing in both routine inspections and the family complaint. While all violations have reported correction dates, the pattern of recurring deficiencies in critical care areas suggests ongoing operational challenges that families should carefully consider.

Apr 29, 2026Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 25, 2026Routine
5
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Aug 20, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 13, 2025Routine
7
0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jul 8, 2024Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Federal Penalties

Fine

Oct 2, 2023

$27,600

Payment Denial

Oct 2, 2023

7-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Munson Healthcare Crawford Continuing Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Bloem, KennethManaging Control - Governing BodyDixon, KathyManaging Control - Governing BodyHoppe, RuthManaging Control - Governing BodyKing, JenniferManaging Control - Governing BodyLanphier, EdwardManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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