Granite Bay Countryhouse LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
This facility offers an exceptionally warm and beautiful environment with a management team that excels at supporting families through transitions. However, you must investigate their recent changes to 'levels of care' pricing and ask about current staff retention, as recent families have reported significant unexpected cost increases and concerns over turnover.
Google Reviews
Google Reviews
35 reviews on Google“Families often praise the facility for its compassionate, high-touch nursing staff and the welcoming, beautiful grounds that include gardens and a creek. However, recent reviews highlight significant concerns regarding sudden price increases due to changes in care levels and issues with staff turnover and missing personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Beautiful, peaceful grounds and gardens
- Professional and supportive management team
- Warm, welcoming atmosphere for families
Concerns
- Significant price increases due to changes in care level structures (mentioned by 2 reviewers)
- High staff turnover and loss of experienced caregivers (mentioned by 3 reviewers)
- Loss of residents' personal belongings (mentioned by 2 reviewers)
- Understaffing affecting quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
The owner uses a mix of personalized greetings and templated phrases to acknowledge positive feedback, often specifically mentioning staff members named in the reviews. For negative reviews, the response shifts from professional outreach to a defensive stance when dealing with former employees.
Questions for Your Tour
- 1We've heard such wonderful things about the peaceful gardens here; how do the residents typically enjoy the outdoor spaces during their daily activities?
- 2It's clear the management team cares about feedback, but how do you ensure that the high level of nursing care remains consistent even as staff members transition?
- 3As our loved one's needs change, how do you communicate changes in care levels and how might those impact the monthly cost of residency?
- 4Could you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5We want to make sure our loved one's personal items are well-protected; what systems do you have in place to help residents keep track of their belongings?
- 6With a smaller, intimate community of 49 residents, how do you ensure that every person receives personalized attention from the nursing staff throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The care given to us, even before our father became a resident, was compassionate and comforting.”
“Marisa was so amazing and made it far easier. She spent untold hours holding my hand and guiding me through the process”
“I moved my husband out of CHGB 8 months ago. Multitude of reasons. CH changed their “levels of care” from 8 levels to 4 levels Without ANY CHANGES to my husband’s ADL’s, with this new. “level of care” policy they were to increaase his monthly by almost $900/mo.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 29, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 29, 2026OtherClean
FACILITY EVALUATION REPORT
Jan 29, 2026ComplaintClean
The investigation was conducted in response to multiple allegations, including issues with incontinence care, food services, supervision, supplies, and facility repair. Based on interviews and observations, the Licensing Program Analyst found that there was not a preponderance of evidence to prove any alleged violations occurred.
Oct 21, 2025InspectionClean
The facility underwent an unannounced annual inspection on October 21, 2025. The Licensing Program Analyst reviewed resident and staff files, and toured all areas including apartments, bathrooms, common areas, kitchen, laundry, medication room, and courtyard. No health or safety violations were observed during the inspection.
Jun 17, 2025ComplaintClean
This report details two separate complaint investigations conducted on 06/17/2025. The first allegation regarding medication administration was found to be Unsubstantiated. The second allegation concerning the administrator's presence was found to be Unfounded. Therefore, no deficiencies were cited in this report.
Oct 1, 2024ComplaintClean
This report details the findings of a complaint investigation conducted on October 1, 2024, regarding allegations of substandard care. All allegations cited—including wound care, seeking medical attention, temperature control, and timely communication—were found to be unsubstantiated based on the evidence reviewed.
Sep 12, 2024ComplaintClean
The unannounced annual inspection was conducted on September 12, 2024. The facility was found to be clean, well-organized, and the LPA observed no immediate health or safety violations during the tour. The facility was asked to provide updated insurance and licensing forms by the end of the month.
Sep 12, 2024ComplaintClean
The unannounced annual inspection was conducted on September 12, 2024. The facility was found to be clean, well-organized, and the LPA observed no immediate health or safety violations during the tour. The facility was asked to provide updated insurance and licensing forms by the end of the month.
Ownership & Operations
Who Operates This Facility
Granite Bay Countryhouse Llc;agemark Mgmt LLC
PENA, MARIA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit countryhouse.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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