Grand Lake Villa
Strong Medicare quality ratings; families often praise clean and well-maintained environment. Still worth an in-person visit.
based on 22 Google reviews

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What this means for your family
Grand Lake Villa is frequently praised for its cleanliness and the kindness of its staff, making it a potentially comfortable environment. However, families should be aware of reported concerns regarding staff attentiveness and food quality; we recommend observing staff interaction during a visit and asking about their current staffing ratios.
Google Reviews
Google Reviews
22 reviews on Google“Grand Lake Villa receives polarized feedback, with some visitors praising the facility as clean and professional, while others report significant concerns regarding staff attentiveness and food quality. While some family members highlight improvements under specific leadership, recent reviews suggest inconsistencies in care standards and staff engagement.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Professional and kind nursing staff
- Positive impact of specific administrators
Concerns
- Staff spending excessive time on personal devices instead of patient care (mentioned by 2 reviewers)
- Poor quality of food served to residents (mentioned by 2 reviewers)
- Inadequate staffing levels for effective rehabilitation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how do you ensure that staff remain fully engaged and attentive to residents' needs throughout their shifts?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you plan your menus and what steps you are taking to improve the quality and variety of the meals served?
- 3With the facility's focus on high-quality care, what specific rehabilitation programs and support systems are in place to ensure residents receive consistent attention during their recovery?
- 4I see that the leadership team is active in responding to feedback; how do you incorporate family and resident suggestions into your daily operations and care planning?
- 5Could you describe the daily activity schedule and how you tailor these programs to keep residents socially engaged and active?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“80% of the nursing staff are excellent. Names to note are Amber, Devin, and Amanda.”
“The kindest staff,really good food and a clean environment! I really enjoyed spending the day here! The nursing staff was very attentive to the residents.”
“Staff, though nice enough spend more time on their phones than they do caring and monitoring their patients. The food is atrocious, and for a "rehab" they aren't staffed enough to be effective.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grand Lake Villa has faced recurring issues with medication management and care planning across multiple surveys, with families filing complaints that triggered investigations into abuse reporting failures. The facility has shown persistent problems in these core care areas from 2019 through 2024, though all deficiencies have correction dates indicating efforts to address the issues.
Jun 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 8, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 5, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 30, 2019Routine16
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Apr 29, 2026
$8,496
Ownership & Operations
Who Operates This Facility
Grand Lake Villa
for profit
Chain Affiliation
Marsh Pointe Management
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Oklahoma Financial LLC
Owner · Organization
Oklahoma Operating LLC
Owner · Organization
Brogdon, Connie
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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