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Nursing HomeMedicaid Top Rated

Grand Lake Villa

Strong Medicare quality ratings; families often praise clean and well-maintained environment. Still worth an in-person visit.

103 Har-Ber Road, Grove, OK 74344100 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 22 Google reviews

5
4
3
2
1
Grand Lake Villa Nursing Home in Grove, OK — Street View
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What this means for your family

Grand Lake Villa is frequently praised for its cleanliness and the kindness of its staff, making it a potentially comfortable environment. However, families should be aware of reported concerns regarding staff attentiveness and food quality; we recommend observing staff interaction during a visit and asking about their current staffing ratios.

Google Reviews

Google Reviews

22 reviews on Google
Grand Lake Villa receives polarized feedback, with some visitors praising the facility as clean and professional, while others report significant concerns regarding staff attentiveness and food quality. While some family members highlight improvements under specific leadership, recent reviews suggest inconsistencies in care standards and staff engagement.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean and well-maintained environment
  • Professional and kind nursing staff
  • Positive impact of specific administrators

Concerns

  • Staff spending excessive time on personal devices instead of patient care (mentioned by 2 reviewers)
  • Poor quality of food served to residents (mentioned by 2 reviewers)
  • Inadequate staffing levels for effective rehabilitation (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52018(13)4.02020(1)3.02022(2)3.32024(3)5.02025(3)4.52026(2)

Distribution · 24 analyzed

5
14
4
5
3
3
2
1
1
1

How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's 5-star staffing rating, how do you ensure that staff remain fully engaged and attentive to residents' needs throughout their shifts?
  • 2I noticed some feedback regarding the dining experience; could you walk me through how you plan your menus and what steps you are taking to improve the quality and variety of the meals served?
  • 3With the facility's focus on high-quality care, what specific rehabilitation programs and support systems are in place to ensure residents receive consistent attention during their recovery?
  • 4I see that the leadership team is active in responding to feedback; how do you incorporate family and resident suggestions into your daily operations and care planning?
  • 5Could you describe the daily activity schedule and how you tailor these programs to keep residents socially engaged and active?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

80% of the nursing staff are excellent. Names to note are Amber, Devin, and Amanda.

Rehab patient · 2024★★★☆☆

The kindest staff,really good food and a clean environment! I really enjoyed spending the day here! The nursing staff was very attentive to the residents.

Visitor · 2025★★★★★

Staff, though nice enough spend more time on their phones than they do caring and monitoring their patients. The food is atrocious, and for a "rehab" they aren't staffed enough to be effective.

Family member · 2024★★☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
95%
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OK
3.3%
Delaware
15.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OK
90.6%
Delaware
86.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.4%
OK
17.3%
Delaware
23.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.5%
OK
25.4%
Delaware
20.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
5.3%
OK
3.4%
Delaware
6.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
OK
4.9%
Delaware
4.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.0%
Better than Avg
Here
94.0%
US
81.8%
OK
75.0%
Delaware
67.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
79.8%
OK
74.1%
Delaware
74.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
OK
1.8%
Delaware
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
1penalties
Well below state avg (7.2)
2 complaint-triggered

Grand Lake Villa has faced recurring issues with medication management and care planning across multiple surveys, with families filing complaints that triggered investigations into abuse reporting failures. The facility has shown persistent problems in these core care areas from 2019 through 2024, though all deficiencies have correction dates indicating efforts to address the issues.

Jun 13, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 8, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 5, 2023Routine
9
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

May 30, 2019Routine
16
0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0522Potential for harm · PatternCorrected

Services Deficiencies

Have an externally vented heating system.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0341Minimal · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Apr 29, 2026

$8,496

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grand Lake Villa

Organization Type

for profit

Chain Affiliation

Chain Name

Marsh Pointe Management

Chain Size

6 facilities nationwide

Chain avg rating: 3.0/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

Oklahoma Financial LLC

Owner · Organization

35%

Oklahoma Operating LLC

Owner · Organization

65%

Brogdon, Connie

Owner (parent company)

65%

Key personnel

Brogdon, ChristopherManaging Control - Governing BodyBrogdon, ChristopherOfficer / DirectorNichols, CherylOfficer / DirectorMarsh Pointe Management LLCManagerBrogdon, ChristopherManager
Source: Medicare provider data

Contact

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References & Resources

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