Graceland at Garden Ridge
Families consistently rate this highly — reviewers highlight welcoming and kind staff members. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
The facility shows a positive trend in staff kindness and cleanliness following recent management changes. However, families should be extremely vigilant about communication and medication management, as past issues with unresponsiveness and medication errors were significant enough to trigger serious warnings from residents' families.
Google Reviews
Google Reviews
28 reviews on Google“Families should note that this facility has undergone significant management transitions, moving from Sodalis to Enriched Senior Living. While recent reviews highlight a more compassionate and helpful team, long-term residents and their families have previously reported serious concerns regarding medication errors, lack of communication, and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and kind staff members
- Beautiful, peaceful outdoor and garden settings
- Clean and well-maintained facility appearance
- Compassionate care during transitions
Concerns
- Difficulty reaching staff via phone or returning calls (mentioned by 2 reviewers)
- Staffing ratios leading to potential neglect (mentioned by 2 reviewers)
- Infrastructure and room maintenance needs
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
The owner provides personalized responses that address reviewers by name and acknowledge specific details from their feedback. They handle negative reviews by explaining recent management changes or operational improvements rather than being dismissive.
Questions for Your Tour
- 1We love how peaceful the gardens look; how do the residents typically spend their time enjoying the outdoor spaces?
- 2Since we want to stay closely connected, what is the best way for us to reach the care team if we have a quick question or need an update?
- 3Could you walk us through your process for managing daily medications to ensure everything is handled accurately?
- 4What kind of social activities or special events do you have planned to keep the residents engaged and active in the community?
- 5In the event of a medical emergency after hours, what is the protocol for contacting doctors and notifying the family?
- 6We noticed how much care goes into the facility's appearance; are there any upcoming plans for any room or infrastructure updates?
Personalized based on this facility's data
Key Review Excerpts
“The team, led by Christy and Will were very helpful in assisting us with making the decision. We are happy and recommend The Oaks of Garden Ridge.”
“The staff has improved since Sodalis times but they continue to have only one person overseeing 10 to12 residents which causes certain level of neglect on some of the needs of other reside”
“Don't do it. Do not put your family member in this facility. Terrible management. Lack of care for residents. Residents are not getting medication disbursements as prescribed, not getting showers, not getting housekeeping services and activities are few to none.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
An inspection conducted on March 12, 2020, identified 21 violations primarily related to Life Safety Code standards, including issues with fire alarm systems, sprinkler maintenance, and building repairs. No recent enforcement actions were found for this facility.
Mar 12, 2020Routine21Report
Life Safety Code (21 violations)
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide adequate janitor closets.
The facility failed to ensure that locking devices on control doors released when the fire alarm or sprinkler system were activated.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to provide and maintain heating and cooling systems in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the kitchen layout was designed by a registered or licensed dietitian or architect having knowledge in kitchen designs.
The facility failed to provide a manual fire alarm pull within five feet of each exit door with a sign stating, "Pull to release door in emergency."
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to ensure the fire alarm panel had separate zones for each floor and/or smoke compartment, and had both alarm and trouble signals for each zone.
The facility failed to ensure that locking devices on exit doors released when the fire and sprinkler system were activated.
The facility failed to ensure compliance with ADA, TAS, and TDLR standards; and/or failed to provide evidence of plan submittal to the Elimination of Architectural Barriers Program of the TDLR.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure that all operable windows had insect screens.
The facility failed to ensure hot water for resident use was maintained between 100 degrees Fahrenheit and 120 degrees Fahrenheit.
Ownership & Operations
Who Operates This Facility
Cara Operations LLC
for profit
ENRICHED SENIOR LIVING, LLC
JOSE VASQUEZ
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit oaksgardenridge.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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