Good Shepherd-Fairview Home INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 21 Google reviews
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What this means for your family
While the rehab department is noted for being effective, the facility is currently struggling with significant administrative and staffing issues. We strongly recommend that families visit in person to observe staffing levels and ask for a clear policy on how personal property is secured, as multiple families have reported missing items and poor communication.
Google Reviews
Google Reviews
21 reviews on Google“Good Shepherd-Fairview Home receives polarized feedback, with recent reviews highlighting a significant decline in administrative responsiveness and staffing levels. While some families praise the compassionate care and effective rehab services, others report serious concerns regarding cleanliness, missing personal property, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and rehab staff
- Effective post-surgery rehabilitation services
- Helpful transition planning for home safety
Concerns
- Poor administrative communication and lack of follow-up (mentioned by 3 reviewers)
- Understaffing leading to slow response times for residents (mentioned by 3 reviewers)
- Unprofessional staff behavior and poor resident treatment (mentioned by 2 reviewers)
- Cleanliness issues and poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for you, could you walk me through your current process for responding to resident call lights and how you ensure timely assistance during peak hours?
- 2I understand that administrative follow-up is vital for families; what is your standard protocol for keeping us updated on our loved one's care plan and any changes in their health status?
- 3Since rehabilitation is a known strength here, how do you integrate those therapy services into the daily routine to ensure residents stay active and engaged?
- 4I noticed some feedback regarding the dining experience; could you share how you involve residents in menu planning or how you accommodate specific dietary preferences and meal quality improvements?
- 5To ensure a comfortable living environment, what is your current schedule and process for housekeeping and maintaining the cleanliness of resident rooms and common areas?
- 6How does your leadership team foster a culture of professionalism and compassionate care among all staff members to ensure every resident feels respected and well-supported?
Personalized based on this facility's data
Key Review Excerpts
“The staff was compassionate and the rehab section was great. They worked very hard with my parent to make it sure they could return home safely.”
“There are not enough aides to help. They leave patients sitting in their chair and ignore them. The bathroom was never cleaned by the staff.”
“If you call an administrator and leave a administrator and leave a question on their voicemail, don’t expect anyone to call you back. Most of them will not answer emails.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to findings about resident safety hazards and bed rail use, indicating concerning care issues. The facility shows recurring problems with fire safety systems, medication management, and food service across multiple surveys, with these same issues appearing repeatedly from 2021 through 2025. While the provider reports correcting deficiencies when identified, the pattern of repeat violations in critical safety areas suggests ongoing operational challenges that families should carefully evaluate during visits.
Aug 1, 2025Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jan 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 19, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Jan 19, 2024Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jul 24, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 9, 2021Routine5
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Jan 24, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Good Shepherd-Fairview Home INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit goodshepherdcommunities.org
Medicare data downloads
Original nursing home datasets
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