Bridgewater Center for Rehab & Nursing L L C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Below average in NY · Below recommended RN staffing · No penalties on record
What this means for your family
While the rehab department is frequently praised for helping patients return home, families should be cautious regarding the facility's administrative responsiveness and staffing ratios. We strongly recommend visiting during off-hours to observe staff availability and asking direct questions about how they secure personal belongings and maintain room hygiene.
Google Reviews
Google Reviews
21 reviews on Google“Bridgewater Center for Rehab & Nursing receives polarized feedback, with recent reviews highlighting significant concerns regarding administrative responsiveness, staffing levels, and patient safety. While some families praise the rehab team for their compassionate care and effective transition planning, others report issues with cleanliness, missing personal property, and long wait times for assistance.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehab therapy services
- Compassionate nursing staff
- Helpful discharge planning
Concerns
- Poor administrative communication and responsiveness (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed frustration regarding administrative follow-up, what is the best way for us to stay in the loop and receive timely updates about our loved one's care?
- 2With a large capacity of 356 residents, how does the nursing team manage response times to ensure that call bells are answered promptly?
- 3We noticed the CMS health inspection rating is currently a 2 out of 5; what specific steps is the facility taking to improve these scores and ensure high standards of hygiene?
- 4Since the rehab therapy program is highly regarded here, how is that therapy integrated into the daily routine for residents who are not in active recovery?
- 5How do you ensure consistent communication between the nursing staff and family members, especially when there are changes in a resident's health status?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff was compassionate and the rehab section was great. They worked very hard with my parent to make it sure they could return home safely.”
“There are not enough aides to help. They leave patients sitting in their chair and ignore them. The bathroom was never cleaned by the staff.”
“If you call an administrator and leave a question on their voicemail, don’t expect anyone to call you back. Most of them will not answer ema”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies across all three surveys, with families filing six complaints that triggered inspections. The most persistent problems involve building safety issues (fire walls, exits, sprinkler systems), medication management errors, and maintaining safe, clean living environments. While the facility has correction dates for all violations, the pattern of repeated building safety violations and ongoing family complaints about care quality suggests systemic issues that may affect resident safety and comfort.
Feb 25, 2025Routine16
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Feb 25, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 28, 2023Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 2, 2020Routine11
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Ownership & Operations
Who Operates This Facility
Bridgewater Center for Rehab & Nursing L L C
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 7 of 16
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit goodshepherdcommunities.org
Medicare data downloads
Original nursing home datasets
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