Good Samaritan Society Miller Pointe a Prospera Co
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (5 vs median 4.0)
Below average in ND · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $35,535 in fines
What this means for your family
While the facility hosts positive community events, the recurring reports of failure to communicate during end-of-life care are a critical red flag. Before choosing this facility, we strongly recommend asking for a written policy on family notification protocols and observing staff response times during a weekend visit.
Google Reviews
Google Reviews
25 reviews analyzed“Miller Pointe faces significant criticism regarding communication, staffing levels, and end-of-life care, with multiple families reporting they were not notified when their loved ones were declining. While some reviewers praise the facility for its events and specific staff members, others describe a pattern of neglect, poor management, and slow response times to resident needs. Potential families should be aware of these serious concerns regarding transparency and the consistency of care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging community events
- Some dedicated and caring individual staff members
- Clean and aesthetically pleasing facility
Concerns
- Failure to notify family of resident decline or death (mentioned by 3 reviewers)
- Chronic understaffing and slow response times (mentioned by 4 reviewers)
- Poor management and lack of accountability (mentioned by 3 reviewers)
- Inconsistent quality of food and dining service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of keeping families informed, what is your specific protocol for notifying primary contacts when there is a change in a resident's health status?
- 2I noticed the facility has a high staffing rating but some feedback suggests response times can be delayed; how do you manage call-light response times during peak hours or shift changes?
- 3Since community events are a highlight here, could you walk me through how you tailor daily activities to ensure residents stay engaged and connected?
- 4With your focus on maintaining a clean and pleasant environment, how do you ensure that the dining experience and nutritional quality remain consistent for all residents?
- 5Could you explain the process for medication management and how you ensure accuracy and timely administration for residents with complex health needs?
- 6How does the leadership team foster accountability among staff to ensure that the high standards of care you aim for are consistently met across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“They did not inform us that our family member was declining. She was spendung her final days without any family. Even 3 hours before she passed when they knew she didnt have much longer they didnt think to call family.”
“When you bring your concerns to the management they pass the buck over and over, when they run out of staff to blame then they blame the family.”
“When he puts his light on for help it takes so long for anyone to respond. By then bathroom stuff is done. I understand short staff but there has to be a way to get help for these people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
6
measures
7
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering 11 of 17 deficiencies, raising concerns about safety supervision, infection control, and care planning. Recurring issues include accident hazards appearing three times across surveys, infection control problems spanning 2023-2024, and care planning deficiencies. While all violations show correction dates, the pattern of repeated safety and infection control problems, plus the high volume of family complaints, suggests persistent operational challenges that warrant careful evaluation during visits.
Dec 31, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Mar 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 7, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 19, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 19, 2023Complaint7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 14, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 6, 2025
$35,535
Ownership & Operations
Who Operates This Facility
Good Samaritan Society Miller Pointe a Prospera Co
nonprofit
Chain Affiliation
Good Samaritan Society
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 68 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Fluit, Joel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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