Golden Palms Rehabilitation and Retirement
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 166 Google reviews
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What this means for your family
This facility is an excellent choice for patients specifically needing intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, if your loved one requires high-frequency nursing interventions, you should closely monitor medication administration and call-light response times, as these have been noted as inconsistent by multiple families.
Google Reviews
Google Reviews
166 reviews on Google“Golden Palms is highly regarded for its exceptional rehabilitation and outpatient therapy teams, which many families describe as skilled and compassionate. While the facility is praised for its welcoming environment and professional therapists, some reviewers have raised serious concerns regarding nursing response times, medication management, and cleanliness in certain areas.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy teams
- Kind and professional nursing and CNA staff
- Welcoming and supportive environment for residents
- High-quality outpatient therapy services
Concerns
- Slow nursing response times and call light delays (mentioned by 5 reviewers)
- Issues with hygiene and cleanliness (odor/mold/soiled linens) (mentioned by 3 reviewers)
- Inconsistencies in medication administration (mentioned by 3 reviewers)
- Staffing shortages leading to neglected care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab teams; could you tell us more about how they work with residents to regain their independence?
- 2With the high number of positive reviews regarding your staff's kindness, how do you ensure that same level of care remains consistent even during busy shifts?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
- 4How does the nursing team prioritize responding to call lights to ensure residents aren't waiting too long for assistance?
- 5What steps are taken by the housekeeping and maintenance teams to ensure the facility stays fresh, clean, and well-maintained?
- 6Could you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team at Golden Pal Rehabilitation and Nursing Facility is absolutely amazing! From day one I felt welcomed; it was clear that their therapists are not only skilled and knowledgeable but also genuinely care about each other and their patient’s progress and well-being.”
“My mother attended golden palms for therapy and she could not stop raving about it! she said the therapists were very patient and kind! excellent healthcare all around!”
“The staff works hard and is kind and respectful to the residents. I appreciate them so much.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
5
measures
5
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Golden Palms has concerning patterns with multiple family complaints triggering 13 of 24 deficiencies, including recurring issues with accident prevention and safety supervision that persist across surveys from 2022 to 2025. The facility struggles most with accident prevention, care planning, and medication management, with families reporting problems ranging from inadequate supervision to pressure ulcer care. While deficiencies show correction dates, the repeated safety violations suggest ongoing operational challenges families should carefully evaluate before visiting.
Feb 20, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2025Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
May 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 8, 2025Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 25, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jan 25, 2025
$9,113
Fine
Jun 25, 2024
$2,867
Fine
Feb 23, 2024
$4,017
Ownership & Operations
Who Operates This Facility
Santiago Healthcare LLC
for profit
SANTIAGO HEALTHCARE LLC
SAN JUANITA EUZEBIO
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 25 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit goldenpalmsrehab.com
Medicare data downloads
Original nursing home datasets
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