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Public Google reviewers rate this highly and often mention compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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Public Google reviewers rate Brookdale Monrovia highly. Reviewers highlight: compassionate and attentive staff, clean and well-maintained environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Brookdale Monrovia can expect a warm, family-like atmosphere with highly praised, compassionate staff members. While many residents thrive in the clean and social environment, some families have noted significant concerns regarding the high cost of medication management and inconsistent food quality.
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Distribution · 21 analyzed
The owner uses templated, formulaic responses that rely on standard corporate language. While they acknowledge the specific reviewer by name, they rarely offer substantive solutions, instead redirecting complaints to a phone number or corporate office.
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Key Review Excerpts
“The staff at this facility goes above and beyond to ensure the well-being and comfort of all residents, including my family member.”
“The Brookdale in Monrovia has been a wonderful experience from the beginning! Everyone of the staff members that I've met at The Brookdale has been professional, kind and very considerate.”
“The mandatory medication management prices here are astronomical. $1,000 per month to give my mother three pills 2x daily.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
The facility underwent an unannounced Required - 1 year visit. The inspection noted several positive aspects regarding infection control, physical plant safety, and operational procedures. However, one Type B deficiency was cited concerning incomplete personnel records for several staff members regarding required health screenings and TB tests.
This report details a complaint investigation conducted regarding allegations of staff misconduct, failure to meet incontinence needs, and failure to respond to call buttons. The investigation found no corroborating evidence for the allegations from residents or staff interviews. Consequently, all cited allegations were deemed unsubstantiated.
The facility underwent a required annual inspection and was found to have one deficiency related to staff training. Specifically, five out of six reviewed staff files lacked current First Aid/CPR certification. The administrator has committed to retraining the staff and submitting proof of completion by the due date.
This report details a Complaint Investigation conducted on 11/07/2023, with the report finalized on 11/13/2023. The investigation addressed an allegation that the facility failed to adhere to the admission agreement regarding a resident's refundable community fee. After reviewing statements and records, the allegation was found to be unsubstantiated.
The facility underwent an unannounced Required - 1 year visit. The inspection covered multiple domains, including Infection Control, Physical Plant Safety, and Staffing. Overall, the report explicitly states that no deficiencies were cited per California Code of Regulations, Title 22.
The facility underwent an unannounced Required - 1 year visit. The inspection covered multiple domains, including Infection Control, Physical Plant Safety, and Staffing. Overall, the report explicitly states that no deficiencies were cited per California Code of Regulations, Title 22.
Blc Gables-Monrovia Lp
BALBIN, RALPH
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