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Assisted Living

Gig Harbor Memory Care

Families consistently rate this highly — reviewers highlight engaging activities and programming. Schedule a visit to confirm the fit.

3025 14th Ave Nw, Gig Harbor, WA 9833560 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.2/5

based on 22 Google reviews

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Gig Harbor Memory Care Assisted Living in Gig Harbor, WA — Street View
Street View

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What this means for your family

While the activity program remains a bright spot, the facility has faced significant criticism regarding cleanliness and management responsiveness since the ownership transition. We strongly recommend unannounced visits and asking specifically about current staffing ratios and the process for addressing hygiene concerns.

Google Reviews

Google Reviews

22 reviews on Google
Reviews for this facility, formerly known as Olympic Alzheimer Residence and now Greenlake Senior Living, show a sharp decline in quality following a change in ownership. While long-term families previously praised the loving care and engaging activities, recent feedback highlights serious concerns regarding hygiene, staff turnover, and inadequate resident supervision. Prospective families should be aware of the stark contrast between the facility's past reputation and current reports of neglected care.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0Activities9.0MedsN/AMemory3.0Comms2.0ValueN/A

Strengths

  • Engaging activities and programming
  • Spacious living areas and outdoor access
  • Dedicated activity director
  • Historically compassionate care

Concerns

  • Significant decline in care quality and management under new ownership (mentioned by 3 reviewers)
  • Poor hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
  • High staff turnover and lack of responsiveness to family inquiries (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(1)'22(2)'24(4)'25(5)

Distribution · 24 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent transition in ownership, what specific steps have been taken to ensure consistency and stability in the care provided to residents?
  • 2I noticed the activity program is a highlight here; could you walk me through a typical day of engagement for a resident in memory care?
  • 3How does your team currently manage housekeeping schedules and room maintenance to ensure a clean and comfortable living environment for all residents?
  • 4What is your current protocol for communicating with families regarding changes in a resident's health or daily status, and how quickly can we expect a response to our inquiries?
  • 5With the recent focus on staffing, what is your approach to training and retaining caregivers to ensure they are well-equipped to support residents with memory care needs?
  • 6How do you handle medical emergencies or urgent health concerns during evening and weekend hours to ensure residents remain safe and supported?

Personalized based on this facility's data


Key Review Excerpts

The place is disgusting, my mother’s room always reeked of urine and she was always trying to cover it up when we visited.

Memory care family member · 2024☆☆☆☆

Once Green Lake took it over it went from amazing to absolutely awful! (...with the exception of Carrina..) Staff turnover was /is VERY high (numerous Executive Directors and Office Managers), the phone is often not answered when you call.

Memory care family member · 2024☆☆☆☆

The rooms are quite large and the wings all open up to a sunny yard with seating, raised gardens, and tables.

Memory care family member · 2022★★★★★
Source: 22 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

13total
55deficiencies
Mar 19, 2026Investigation

A follow-up inspection on 05/06/2026 confirmed that the deficiencies were corrected and the facility met licensing requirements.

Monitoring residents' well-beingWAC 388-78A-2120Corrected Apr 27, 2026

The facility failed to monitor the urinary catheter for one resident, resulting in a blocked catheter, significant urinary tract infection, sepsis, and acute renal injury.

Reporting significant change in a resident's conditionWAC 388-78A-2640Corrected Apr 27, 2026

The facility failed to notify the resident's power of attorney when the resident was sent to the hospital for a significant change in condition.

Jan 28, 2026Investigation

Letter confirms that the facility meets licensing requirements following a follow-up inspection on 01/28/2026, and that deficiencies for WAC 388-78A-2980-1 have been corrected. Also references compliance determination 69226 with a completion date of 12/03/2025.

LightingWAC 388-78A-2980-1

The facility was found to have corrected the previously identified deficiency.

Dec 3, 2025Investigation

The facility is not required to submit a plan of correction as the issue was determined to be corrected at the time of inspection. Complaint number 201936.

Communication systemWAC 388-78A-2930Corrected Dec 3, 2025

The facility failed to provide a reliable way for families to contact staff after hours; however, the issue was corrected by the time of the investigation.

Nov 18, 2025Investigation

This letter confirms that deficiencies previously cited under WAC 388-78A-2600-2-j (i, ii, iii) were found corrected during a follow-up inspection on 11/18/2025.

Policies and procedures for aggressive or assaultive residentsWAC 388-78A-2600-2-j-ii
Policies and procedures for aggressive or assaultive residentsWAC 388-78A-2600-2-j-i
Policies and procedures for aggressive or assaultive residentsWAC 388-78A-2600-2-j-iii
Sep 19, 2025Enforcement
$600.00Report

This is an uncorrected deficiency previously cited on July 31, 2025. Civil fine of $600.00 imposed.

Policies and proceduresWAC 388-78A-2600 (2)(j)9i)(ii)(iii)

The licensee failed to develop and implement policies and procedures to address aggressive or assaultive behavior for one resident, placing others at risk of harm.

Aug 8, 2025Inspection

This report follows an unannounced on-site follow-up. It notes that the deficiency was uncorrected and recurring from previous citations on 06/18/2025 and 04/07/2025.; Additional uncorrected deficiencies related to service plans (R6, R7, R8) were cited on pages 10-11 of the provided set.; Facility licensee is Greenlake Management Gig Harbor, LLC.; Includes reference to complaint number 172294. Some deficiencies noted as corrected to the department's satisfaction prior to exiting.

CPR and first-aid training requirementsWAC 388-112A-0700/0710/0720Corrected May 17, 2025

Failed to ensure 3 of 5 sampled staff (Staff B, D, and F) had a valid CPR/First Aid card.

Food sanitationWAC 388-78A-2305Corrected May 17, 2025

Facility failed to maintain on-site food service in compliance with retail food code, including equipment repair and accurate temperature logging.

Signing negotiated service agreementWAC 388-78A-2150Corrected May 17, 2025

Facility failed to ensure negotiated service agreements for 8 sampled residents (R1, R2, R3, R4, R5, R6, R7, R9) were signed by the resident or their representative.

Communication systemWAC 388-78A-2930Corrected May 17, 2025

Facility failed to maintain an effective emergency call system in living areas; staff failed to respond to test pulls in multiple rooms.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Apr 7, 2025

Intermittent Nursing Services/Nurse Delegation was not established for one resident who required medication assistance from non-licensed staff.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected May 17, 2025

Failed to ensure 1 of 5 sampled staff (Staff C) obtained home care aide (HCA) certification within 200 days of hire.

Orientation trainingWAC 388-112A-0200Corrected May 17, 2025

Failed to ensure 5 of 5 sampled staff (Staff B, C, D, E, and F) completed facility orientation before having routine interactions with residents.

Preadmission assessmentWAC 388-78A-2050Corrected May 17, 2025

Facility failed to complete or retain preadmission assessments for R2, R5, and R9, and lacked required signatures.

Medication servicesWAC 388-78A-2210Corrected May 17, 2025

Facility failed to provide safe medication services for 5 sampled residents; multiple instances of missing medications, documentation errors, and failure to follow physician orders for vitals/blood sugar monitoring.

Infection controlWAC 388-78A-2610

Facility failed to ensure bathrooms in 3 of 3 resident living areas were supplied with soap, paper towels, and toilet paper, and failed to maintain an adequate supply of PPE.

Background checksWAC 388-78A-2466Corrected May 17, 2025

Failed to ensure 1 of 5 sampled staff (Staff F) completed a Washington state name and date of birth background check.

Food and nutrition servicesWAC 388-78A-2300Corrected May 17, 2025

Facility failed to prepare and serve food according to diet manuals and corporate dietitian-approved menus.

Maintenance and housekeepingWAC 388-78A-3090Corrected May 17, 2025

Facility environment in all wings was not maintained in good repair; observed issues included peeling paint, missing trim, clogged toilets, lack of sanitation, and debris.

LaundryWAC 388-78A-3040Corrected May 17, 2025

Facility failed to ensure clothing/bedding was washed as required and evidence suggested improper sanitation practices (washing mop heads with resident laundry).

Disclosure of servicesWAC 388-78A-2710Corrected Apr 7, 2025

ALF did not have a licensed nurse in the building 5 days per week totaling 40 hours as stated in the Disclosure of Services.

Medication servicesWAC 388-78A-2210Corrected Sep 10, 2025

Facility failed to implement medication services with required parameters (blood pressure/pulse monitoring) for R1 before administering medication, placing R1 at risk.

Continuing education trainingWAC 388-112A-0611Corrected May 17, 2025

Failed to ensure 4 of 5 sampled staff (Staff B, D, E, and F) completed their continuing education hours as required.

Preadmission assessmentWAC 388-78A-2060Corrected May 17, 2025

Failed to ensure preadmission assessments were completed as required for 3 of 3 sampled residents.

Monitoring residents' well-beingWAC 388-78A-2120Corrected May 17, 2025

Facility failed to monitor skin integrity for R4; staff documentation regarding treatments was inconsistent with physician orders.

Service agreement planningWAC 388-78A-2130

Facility failed to update service agreements for 6 sampled residents to reflect current physical, mental, or medical needs (seizures, diet, mobility, wound care).

Aug 8, 2025Enforcement
$800.00Report

The violation is noted as an uncorrected and recurring deficiency previously cited on June 18, 2025, and April 7, 2025. A civil fine of $800.00 was imposed.

Medication servicesWAC 388-78A-2210 (1)(b)(2)(b)

The licensee failed to implement medication services with parameters for one resident, resulting in the resident not receiving medications as prescribed.

Jun 18, 2025Enforcement
$2,600.00Report

Letter details civil fines totaling $2,600.00 for uncorrected deficiencies previously cited on April 7, 2025.

What is CPR training?WAC 388-112A-0700

Licensee failed to ensure one caregiver had a valid First Aid card.

What is CPR/first-aid training?WAC 388-112A-0710

Licensee failed to ensure one caregiver had a valid First Aid card.

What are the CPR and first-aid training requirements?WAC 388-112A-0720 (2)(a)

Licensee failed to ensure one caregiver had a valid First Aid card.

Training and home care aide certification requirementsWAC 388-78A-2474 (1)

Licensee failed to ensure one caregiver had a valid First Aid card.

Maintenance and housekeepingWAC 388-78A-3090 (1)(a)

Licensee failed to ensure the environment for 46 residents was kept safe, clean and in good repair.

Medication servicesWAC 388-78A-2210 (1)(b)(2)(b)

Licensee failed to implement medication services for four residents that was safe and supported the needs of each resident as required.

Communication systemWAC 388-78A-2930 (1)(a)(i)(ii)(iii)

Licensee failed to ensure the communication system was operable in three living areas.

Service agreement planningWAC 388-78A-2130 (3)(a)(b)

Licensee failed to ensure the Negotiated Service Agreements (NSA, Service Plans) for four residents were updated to reflect the current needs of the residents when there was a significant change in resident's health status and physical ability.

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References & Resources

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