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Nursing HomeMedicaid

Gateway Transitional Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

527 Memorial Drive, Pocatello, ID 8320188 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 236 Google reviews

5
4
3
2
1

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What this means for your family

Gateway's rehabilitation and therapy programs are highly regarded and have helped many residents regain independence. However, given the reports of inconsistent wound care and communication issues, we strongly recommend that families perform daily check-ins on their loved one's care plan and maintain direct contact with the nursing supervisor to ensure all medical needs are being met.

Google Reviews

Google Reviews

236 reviews on Google
Gateway Transitional Care Center receives overwhelming praise for its dedicated therapy team and compassionate nursing staff, with many reviewers highlighting successful recoveries and a welcoming, family-like atmosphere. However, a small but significant number of reviewers report serious concerns regarding neglect, poor wound care, and unprofessional communication during the admissions process. Prospective families should weigh the strong rehabilitation outcomes against these reports of inconsistent care quality.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean8.0Activities9.0Meds4.0Memory9.0Comms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Supportive discharge planning and transition assistance

Concerns

  • Reports of patient neglect and poor hygiene (e.g., bedsores, not cleaning after meals) (mentioned by 2 reviewers)
  • Inconsistent or unprofessional communication during admissions (mentioned by 2 reviewers)
  • Inadequate wound care management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72023(26)4.92024(76)4.72025(38)4.92026(66)

Distribution · 206 analyzed

5
192
4
5
3
0
2
0
1
9
48 reviews posted between Jan 12, 2026Jan 21, 2026 · 48 were 5-star
36 reviews posted between Jan 19, 2026Jan 21, 2026 · 36 were 5-star
11 reviews posted between Dec 1, 2023Dec 2, 2023 · 11 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With such a high rating for your therapy teams, how do you work with families to set specific goals for physical and occupational therapy progress?
  • 2What specific protocols do you have in place to ensure consistent hygiene and cleanliness, especially regarding mealtime care and skin integrity?
  • 3How does your nursing team manage medication administration to ensure accuracy and prevent any errors?
  • 4Can you walk us through your process for communicating updates to family members during the admission and transition period?
  • 5What is your procedure for handling medical emergencies or urgent changes in a resident's condition after hours?
  • 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is fantastic so many devoted people who really care about the residents

Rehab patient · 2025★★★★★

The nurses were awesome and what Jim my husband said, he felt comfortable and well cared for. What really impressed h

Long-term resident's family · 2023★★★★★

My mother was there the care from the nurses were so terrible to her and rude my father had to get a little angry because the nurses weren't cleaning her wound correctly, wouldn't check on her.

Long-term resident's family · 2025☆☆☆☆
Source: 236 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
OK
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Similar to Avg

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
19.5%
ID
16.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
12.1%
ID
14.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
ID
96.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.3%
ID
17.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
15.5%
ID
20.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
5.3%
ID
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
ID
90.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.9%
Better than Avg
Here
92.9%
US
79.8%
ID
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Here
1.6%
US
1.6%
ID
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Well above state avg (8.8)
1 complaint-triggered

This facility has recurring deficiencies across multiple care areas spanning five years, with one complaint from families prompting investigation in 2024. The most frequent issues involve medication management, care planning, infection control, and food safety, with several problems repeating across all three surveys including food handling violations and assessment planning. While the facility has corrected each deficiency when cited, the pattern of recurring violations in core care areas suggests ongoing quality control challenges families should carefully consider.

Jul 24, 2025Routine
17
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Jul 11, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Jul 11, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 12, 2019Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gateway Transitional Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 206 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Monteath, GavinManaging Control - Governing BodyRogers, TreyManaging Control - Governing BodyFarnsworth, StephenOfficer / DirectorBurnam, SoonOfficer / DirectorHawkins, IsaiahOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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