Idaho State Veterans Home - Pocatello
Strong Medicare quality ratings; families often praise respectful and helpful staff. Still worth an in-person visit.
based on 13 Google reviews

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What this means for your family
The facility is highly regarded for its respectful and attentive staff who prioritize the dignity of veterans. As there are very few detailed reviews, I recommend scheduling an in-person tour to observe staff-resident interactions and asking specific questions about daily routines and care protocols.
Google Reviews
Google Reviews
13 reviews on Google“The Idaho State Veterans Home in Pocatello receives consistent praise for its respectful and helpful staff who are dedicated to the well-being of veterans. While many reviewers express high satisfaction with the care provided, the lack of detailed written feedback in several reviews makes it difficult to assess specific operational strengths or weaknesses beyond general appreciation.”
Quality Themes
Tap a score for detailsStrengths
- Respectful and helpful staff
- Dedicated care for veterans
- Friendly and knowledgeable administrative personnel
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community; how does the leadership team stay involved with the daily well-being of the residents?
- 2Since this is a veterans home, what specific programs or honors do you have in place to celebrate the military service of the residents?
- 3We noticed the staffing rating is exceptionally high; how do you ensure that this level of dedicated care remains consistent during shift changes?
- 4What steps are currently being taken to address the recent state inspection findings and ensure the facility meets the highest safety standards?
- 5How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily activities or social outings are available to help the residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“We are liking all the workers. They are really helpful and they respect the veterans”
“I met with Debbie Harmon here and she was exceptionally friendly and knowledgeable. Good place to go if you're a vet in need of services.”
“They are taking great care of my husband. Great place to be.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 12 of the 26 total violations across four surveys. The most recurring issues involve resident rights violations, care planning problems, and medication management failures. While all deficiencies show correction dates, the repeated nature of complaints - particularly recent ones in 2025 and 2024 involving treatment care and resident rights - suggests ongoing challenges that families should carefully consider before choosing this facility.
Aug 7, 2025Complaint10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 19, 2024Routine2
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Jul 19, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 9, 2019Routine10
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 8, 2018Routine2
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Idaho State Veterans Home - Pocatello
government
Ownership & Management
Owners
Division of Veterans Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit veterans.idaho.gov
Medicare data downloads
Original nursing home datasets
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