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Nursing HomeMedicaid

Idaho State Veterans Home - Pocatello

Strong Medicare quality ratings; families often praise respectful and helpful staff. Still worth an in-person visit.

1957 Alvin Ricken Drive, Pocatello, ID 8320166 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 13 Google reviews

5
4
3
2
1
Idaho State Veterans Home - Pocatello Nursing Home in Pocatello, ID — Street View
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What this means for your family

The facility is highly regarded for its respectful and attentive staff who prioritize the dignity of veterans. As there are very few detailed reviews, I recommend scheduling an in-person tour to observe staff-resident interactions and asking specific questions about daily routines and care protocols.

Google Reviews

Google Reviews

13 reviews on Google
The Idaho State Veterans Home in Pocatello receives consistent praise for its respectful and helpful staff who are dedicated to the well-being of veterans. While many reviewers express high satisfaction with the care provided, the lack of detailed written feedback in several reviews makes it difficult to assess specific operational strengths or weaknesses beyond general appreciation.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Respectful and helpful staff
  • Dedicated care for veterans
  • Friendly and knowledgeable administrative personnel

Rating Trends

Tap a year to see what changed

2345.02015(2)4.62017(5)4.02018(3)5.02019(1)5.02025(1)4.52026(2)

Distribution · 14 analyzed

5
10
4
2
3
2
2
0
1
0

How They Respond to Reviews

69%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the administration engages with the community; how does the leadership team stay involved with the daily well-being of the residents?
  • 2Since this is a veterans home, what specific programs or honors do you have in place to celebrate the military service of the residents?
  • 3We noticed the staffing rating is exceptionally high; how do you ensure that this level of dedicated care remains consistent during shift changes?
  • 4What steps are currently being taken to address the recent state inspection findings and ensure the facility meets the highest safety standards?
  • 5How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
  • 6What kind of daily activities or social outings are available to help the residents stay active and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

We are liking all the workers. They are really helpful and they respect the veterans

Family member · 2025★★★★★

I met with Debbie Harmon here and she was exceptionally friendly and knowledgeable. Good place to go if you're a vet in need of services.

Visitor · 2017★★★★★

They are taking great care of my husband. Great place to be.

Spouse of resident · 2017★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.67hrs
OK
Registered nurses for medical care
Total Nursing
5.03hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
15.5%
ID
20.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
ID
96.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
ID
96.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
19.5%
ID
16.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
19.4%
ID
22.6%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
5.3%
ID
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.9%
Worse than Avg
Here
60.9%
US
79.8%
ID
86.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.7%
Mixed vs Avgs
Here
87.7%
US
81.8%
ID
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.8%
Worse than Avg
Here
4.8%
US
1.6%
ID
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.8)
12 complaint-triggered

This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 12 of the 26 total violations across four surveys. The most recurring issues involve resident rights violations, care planning problems, and medication management failures. While all deficiencies show correction dates, the repeated nature of complaints - particularly recent ones in 2025 and 2024 involving treatment care and resident rights - suggests ongoing challenges that families should carefully consider before choosing this facility.

Aug 7, 2025Complaint
10
0578Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 19, 2024Routine
2
0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Jul 19, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 9, 2019Routine
10
0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 8, 2018Routine
2
0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Idaho State Veterans Home - Pocatello

Organization Type

government

Ownership & Management

Owners

Division of Veterans Services

Owner · Organization

100%

Key personnel

Division of Veterans ServicesManagerDahlstrom, JosiahManager
Source: Medicare provider data

Contact

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References & Resources

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