Gardens at Stevens, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 110 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (55%)
Below average in PA · Below recommended RN staffing · Below chain average · $55,807 in fines
What this means for your family
While the facility's therapy department is highly praised, there are recurring, serious reports of neglect and staffing shortages that families must investigate. We strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and facility cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
110 reviews analyzed“The Gardens at Stevens receives highly polarized reviews, with many recent 5-star ratings praising the staff's kindness and the quality of the therapy department. However, several families have reported critical failures in basic care, including reports of residents being left unassisted for days, poor facility hygiene, and slow response times to medical emergencies. Families should be aware of the significant disparity between the glowing praise for individual staff members and the serious allegations regarding neglect and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Warm and attentive nursing staff
- Active and engaging activities program
- Continuum of care with attached personal care unit
Concerns
- Significant understaffing leading to delayed care (mentioned by 6 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 4 reviewers)
- Delayed or missed medical evaluations and response (mentioned by 4 reviewers)
- Poor facility maintenance (broken elevators, broken AC, ice in parking lot) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your therapy team is highly regarded; how do you integrate those physical and occupational therapy sessions into a resident's daily schedule?
- 2With the facility having 82 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3I see that you are active in responding to feedback online; how do you use that family input to address concerns regarding facility maintenance and general cleanliness?
- 4Could you walk me through your process for medication management and how you ensure that medical evaluations are conducted without delay?
- 5What steps is the facility currently taking to improve the dining experience and ensure that nutritional needs are consistently met for all residents?
- 6Given the importance of a comfortable environment, what is your current plan for addressing facility maintenance issues like climate control and building upkeep?
Personalized based on this facility's data
Key Review Excerpts
“The care he received there for the last few months of his life was amazing. The Gardens at Stevens is not fancy, but the caring he received from the nurses and the aides, made my role as his caregiver for many years so much easier.”
“My mother was placed here as they said they had a bed. From the minute she was it was clear that there were not enough staff. The facility smelled of urine. There was no natural light that she could see. She was left in her bed for 3 days as we were deceived and told PT would evaluate her one day and it was actually not until her 4th day.”
“My mother was here in long term care for three months and slipped into a diabetic coma twice because the staff didn’t know or choose to administer basic first aid when warning signs happened, saw symptoms worsen and still refused to take action.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring concerns, with families filing 18 complaints that led to inspection violations spanning nursing shortages, daily care assistance, infection control, and safety issues. The most persistent problems involve inadequate staffing, poor treatment and care delivery, and infection prevention failures that appear repeatedly across multiple surveys and complaint investigations, suggesting ongoing operational challenges that may impact resident care quality.
Feb 27, 2026Routine7
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 3, 2025Complaint2
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 4, 2025Complaint6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 14, 2025Routine11
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Feb 1, 2024
$55,807
Ownership & Operations
Who Operates This Facility
Gardens at Stevens, the
for profit
Chain Affiliation
Priority Healthcare Group
14 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 14
Ownership & Management
Owners
Maybrook-p Opco Holdings LLC
Owner · Organization
Bl Capital Group Holdings LLC
Owner (parent company) · Organization
Fair Oaks Family Holdings LLC
Owner (parent company) · Organization
Samara Holdings Company LLC
Owner (parent company) · Organization
Strawberry Hill Holdings LLC
Owner (parent company) · Organization
Sebbag, Gabriel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit gardensstevens.com
Medicare data downloads
Original nursing home datasets
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