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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 244 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 53% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Garden Spring Rehab and Care Center receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and extreme difficulty communicating with staff. While some reviewers praise specific nurses or therapists for their compassion and effective rehabilitation, these positive experiences are frequently overshadowed by reports of poor hygiene, unaddressed medical needs, and unresponsive administration.
Quality Themes
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Concerns
Rating Trends
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Distribution · 151 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The level of therapy she received seemed far less than what we expected for a stroke patient, and we were worried it wasn’t enough to support her recovery.”
“The phone at this facility just rings. And If by chance someone answers you are then transferred to an answering machine. No sure if my friend is dead or alive.”
“The food was horrible. The place is dirty. Staff is rude. She lasted one day and we got her the heck out fast! The day we took her out, we discovered they didn’t have her on a diabetics diet!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has received frequent complaints from families, with 16 complaint-triggered deficiencies across the review period. The most persistent problems involve basic care quality, infection control, and resident safety, with recent 2024-2025 complaints about wound care, medication errors, and infection prevention. While all deficiencies show correction dates, the recurring pattern of complaints about fundamental care issues suggests ongoing quality concerns families should investigate thoroughly.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Nov 5, 2025
$15,753
Garden Spring Rehab and Care Center
for profit
Owners
Undisclosed
Ownership Data Not Available · Organization
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244 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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