Garden Spring Rehab and Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 241 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (58%)
- High RN turnover (72%)
Below average in PA · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report positive rehabilitation outcomes, the high volume of reports regarding communication failures and neglect is concerning. If you consider this facility, we strongly recommend visiting unannounced and specifically asking for a tour of the actual resident rooms rather than just the lobby, while verifying their current staffing ratios.
Google Reviews
Google Reviews
241 reviews analyzed“Garden Spring Rehab and Care Center receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and extreme difficulty communicating with staff. While some reviewers praise specific nurses or therapists for their compassion and effective rehabilitation, these positive experiences are frequently overshadowed by reports of poor hygiene, unaddressed medical needs, and unresponsive administration.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some individual nurses and staff members praised for compassion
- Clean and modern appearance in some areas
- Helpful front desk and administrative staff
Concerns
- Chronic difficulty reaching staff by phone or getting updates (mentioned by 14 reviewers)
- Unsanitary facility conditions (odors, pests, dirty rooms) (mentioned by 11 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 10 reviewers)
- Poor quality or inappropriate food/dietary management (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out to get consistent updates on their loved one's daily progress?
- 2Given the feedback regarding facility maintenance, could you walk me through your current schedule for room cleaning and your protocol for addressing housekeeping or pest control requests?
- 3With the physical therapy department being a highlight of your facility, how do you ensure that those therapy goals are integrated into the resident's overall daily care plan?
- 4What steps are you taking to improve communication between the nursing staff and family members to ensure we are always kept in the loop regarding medical changes?
- 5Could you describe how the dietary team manages individual nutritional needs and how you ensure that meals are served at the appropriate temperature and quality?
- 6How does your nursing team coordinate with local hospitals or emergency services to ensure rapid response and clear communication if a resident has an urgent medical need?
Personalized based on this facility's data
Key Review Excerpts
“The level of therapy she received seemed far less than what we expected for a stroke patient, and we were worried it wasn’t enough to support her recovery.”
“The phone at this facility just rings. And If by chance someone answers you are then transferred to an answering machine. No sure if my friend is dead or alive.”
“The food was horrible. The place is dirty. Staff is rude. She lasted one day and we got her the heck out fast! The day we took her out, we discovered they didn’t have her on a diabetics diet!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 34 measures
6
measures
22
measures
6
measures
Residents vaccinated for pneumonia
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents with depression symptoms
Residents whose walking got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received frequent complaints from families, with 16 complaint-triggered deficiencies across the review period. The most persistent problems involve basic care quality, infection control, and resident safety, with recent 2024-2025 complaints about wound care, medication errors, and infection prevention. While all deficiencies show correction dates, the recurring pattern of complaints about fundamental care issues suggests ongoing quality concerns families should investigate thoroughly.
Nov 5, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2025Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 18, 2024Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Oct 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 12, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Garden Spring Rehab and Care Center
for profit
Chain Affiliation
Imperial Healthcare Group
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 13
Ownership & Management
Owners
Bh Opco Holdco LLC
Owner · Organization
Chrh Equities LLC
Owner (parent company) · Organization
Ens Holdings, LLC
Owner (parent company) · Organization
The Ens Family Trust
Owner (parent company) · Organization
Ymcs Equities LLC
Owner (parent company) · Organization
Gottesman, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
241 reviews from families & visitors
Official Website
Visit gardenspringhc.com
Medicare data downloads
Original nursing home datasets
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