Brookside Healthcare & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 64 Google reviews
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What this means for your family
This facility has a strong physical therapy department that has helped many patients recover, but the consistency of nursing care is a major concern. Before choosing this facility, we strongly recommend asking for a tour of the specific unit your loved one will be in and inquiring about their protocol for call-bell response times and medication administration oversight.
Google Reviews
Google Reviews
64 reviews on Google“Brookside Healthcare & Rehabilitation Center receives highly polarized feedback, with some families praising the therapy department and staff responsiveness, while others report severe neglect and unprofessionalism. Common complaints center on slow call-bell response times, poor communication with administration, and inconsistent quality of nursing care. Families considering this facility should be aware of the significant disparity between positive experiences and reports of staff negligence.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Clean and attractive facility environment
- Welcoming and informative care conferences
- Responsive nursing staff for some residents
Concerns
- Slow response times to call bells and patient needs (mentioned by 4 reviewers)
- Rude, condescending, or unprofessional staff/admissions (mentioned by 6 reviewers)
- Medication management errors or lack of education (mentioned by 3 reviewers)
- Poor communication and lack of follow-through from administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy department; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How does the nursing team manage call bells and ensure that residents' needs are attended to promptly throughout the day?
- 3What specific protocols are in place to ensure medication is administered accurately and that any changes are communicated clearly to the family?
- 4How does the administration ensure that communication remains consistent and transparent between the facility and family members during care conferences?
- 5Could you describe what a typical daily schedule looks like, including meal times and any social activities available for residents?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department really got you up and moving. They even worked with you in your room”
“The staff are consistent in communication. I visit my dad often and I feel welcomed and updated on his condition.”
“My mother was in the place for four years. I started looking for another place when my mothers was sick they did nothing about it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent concerns with families filing 7 complaints that triggered federal inspections. The most recurring problems involve dining services and meal quality, treatment and care delivery, and medication management. While the facility corrects deficiencies when cited, the same issues reappear across multiple years, particularly food safety violations occurring in three consecutive annual surveys, suggesting ongoing operational challenges that families should discuss directly with staff.
Dec 3, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
May 29, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nov 1, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 15, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 2, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Ownership & Operations
Who Operates This Facility
Brookside Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Nationwide Healthcare Services
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 3 of 7
Ownership & Management
Owners
Gelley, Leah
Owner
Gelley, Meir
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit brooksidehealthcare.com
Medicare data downloads
Original nursing home datasets
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