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Nursing HomeMedicaid Investigative

Willow Grove Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3485 Davisville Road, Hatboro, PA 19040109 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 283 Google reviews

5
4
3
2
1
Willow Grove Post Acute Nursing Home in Hatboro, PA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (20 vs median 8.0)
  • High staff turnover (68%)
  • High RN turnover (62%)

Above average in PA · Meets national RN staffing standard · No penalties on record

Source: Medicare data

What this means for your family

While the facility is physically beautiful and offers excellent physical therapy, the recurring reports of severe understaffing on weekends and nights are a critical safety concern. If you choose this facility, ensure you have a family member or advocate present during off-hours to monitor care and follow up on medical needs, as communication from administration can be inconsistent.

Google Reviews

Google Reviews

283 reviews on Google
Willow Grove Post Acute receives highly polarized feedback, with many families praising the facility's modern renovations, cleanliness, and effective physical therapy programs. However, a significant number of reviewers report critical concerns regarding chronic understaffing, particularly on nights and weekends, which leads to delayed response times and lapses in basic patient hygiene and care. Families should be aware that while many have positive experiences with specific staff members, there are recurring reports of poor communication and administrative delays during the discharge process.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0Activities7.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective and skilled physical therapy team
  • Modern, clean, and well-maintained facility
  • Attentive and professional individual staff members
  • Welcoming atmosphere for visitors

Concerns

  • Chronic understaffing, especially on nights and weekends (mentioned by 12 reviewers)
  • Delayed response to call bells and patient needs (mentioned by 8 reviewers)
  • Poor communication and lack of follow-up from social work/administration (mentioned by 6 reviewers)
  • Inconsistent or poor quality of food (mentioned by 6 reviewers)
  • Neglect regarding basic hygiene (bathing/diaper changes) (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2343.72023(23)4.22024(43)4.82025(108)4.52026(58)

Distribution · 232 analyzed

5
188
4
15
3
2
2
8
1
19
24 reviews posted between Dec 10, 2025Dec 11, 2025 · 24 were 5-star

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that physical therapy is a noted strength here, how do you integrate those therapy goals into the daily care routine for residents?
  • 2I noticed some feedback regarding response times to call bells; what is your current process for ensuring residents receive timely assistance, especially during evening and weekend shifts?
  • 3With the current staffing levels, how does your team ensure that consistent, high-quality attention is paid to personal hygiene and daily comfort needs?
  • 4Communication is very important to our family; could you explain how you typically keep families updated on changes in care or medical status?
  • 5I see that dining quality is a focus area for improvement; what steps are you taking to ensure the meals meet the nutritional and preference needs of the residents?
  • 6How does your nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

The only complaint was that there was not enough help on nightshift or weekends. Keep up the excellent care!

Long-term resident's family · 2024★★★★★

I counted One (1) nurse for approximately 32 patients on the floor my family member was on. I did not feel that this was sufficient enough.

Family member · 2026☆☆☆☆

The physical therapy therapists at Willow Grove Post Acute (on Davisville Road, Hatboro) really helped me. Especially physical therapists Melissa & Deena.

Rehab patient · 2025☆☆☆☆
Source: 283 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.93hrs
OK
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility62.4%
Worse than Avg
Here
62.4%
US
93.4%
PA
87.1%
Montgomery
92.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
15.5%
PA
17.7%
Montgomery
16.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.4%
Mixed vs Avgs
Here
13.4%
US
12.1%
PA
8.3%
Montgomery
23.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
15.3%
PA
18.4%
Montgomery
16.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.5%
Worse than Avg
Here
88.5%
US
95.5%
PA
93.5%
Montgomery
95.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.5%
Mixed vs Avgs
Here
20.5%
US
19.4%
PA
26.0%
Montgomery
21.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.7%
Worse than Avg
Here
45.7%
US
81.8%
PA
69.2%
Montgomery
81.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.2%
Worse than Avg
Here
51.2%
US
79.8%
PA
68.7%
Montgomery
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
PA
1.4%
Montgomery
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
Well above state avg (10.1)
22 complaint-triggered

This facility has a concerning pattern of repeat deficiencies with families filing 21 complaints that triggered inspections. The most frequent problems involve fire safety systems (alarms, sprinklers, smoke barriers), nursing staff training and competency, and medication management errors. While all violations show correction dates, the same issues recur across multiple surveys, suggesting ongoing operational challenges. Consider this facility's history of resident complaints when making your decision.

Mar 17, 2026Complaint
2
0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 30, 2025Complaint
2
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 1, 2025Complaint
2
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

May 16, 2025Routine
31
0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0342Potential for harm · PatternCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0022Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

Dec 9, 2024Complaint
2
0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 9, 2024Complaint
4
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0924Potential for harm · PatternCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willow Grove Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 34 of 80

Ownership & Management

Owners

Willow Grove Holdco LLC

Owner · Organization

100%

Rokeach, Fraide

Owner (parent company)

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kahanow, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Levovitz, Tzvi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Manufacturers & Traders Trust Company5% or Greater Mortgage InterestManufacturers & Traders Trust Company5% or Greater Security InterestHarman, DinaManaging Control - Governing BodyLong, TroyManaging Control - Governing BodyPosen, MindeeManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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