Willow Grove Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 283 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 8.0)
- High staff turnover (68%)
- High RN turnover (62%)
Above average in PA · Meets national RN staffing standard · No penalties on record
What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the recurring reports of severe understaffing on weekends and nights are a critical safety concern. If you choose this facility, ensure you have a family member or advocate present during off-hours to monitor care and follow up on medical needs, as communication from administration can be inconsistent.
Google Reviews
Google Reviews
283 reviews on Google“Willow Grove Post Acute receives highly polarized feedback, with many families praising the facility's modern renovations, cleanliness, and effective physical therapy programs. However, a significant number of reviewers report critical concerns regarding chronic understaffing, particularly on nights and weekends, which leads to delayed response times and lapses in basic patient hygiene and care. Families should be aware that while many have positive experiences with specific staff members, there are recurring reports of poor communication and administrative delays during the discharge process.”
Quality Themes
Tap a score for detailsStrengths
- Effective and skilled physical therapy team
- Modern, clean, and well-maintained facility
- Attentive and professional individual staff members
- Welcoming atmosphere for visitors
Concerns
- Chronic understaffing, especially on nights and weekends (mentioned by 12 reviewers)
- Delayed response to call bells and patient needs (mentioned by 8 reviewers)
- Poor communication and lack of follow-up from social work/administration (mentioned by 6 reviewers)
- Inconsistent or poor quality of food (mentioned by 6 reviewers)
- Neglect regarding basic hygiene (bathing/diaper changes) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 232 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you integrate those therapy goals into the daily care routine for residents?
- 2I noticed some feedback regarding response times to call bells; what is your current process for ensuring residents receive timely assistance, especially during evening and weekend shifts?
- 3With the current staffing levels, how does your team ensure that consistent, high-quality attention is paid to personal hygiene and daily comfort needs?
- 4Communication is very important to our family; could you explain how you typically keep families updated on changes in care or medical status?
- 5I see that dining quality is a focus area for improvement; what steps are you taking to ensure the meals meet the nutritional and preference needs of the residents?
- 6How does your nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The only complaint was that there was not enough help on nightshift or weekends. Keep up the excellent care!”
“I counted One (1) nurse for approximately 32 patients on the floor my family member was on. I did not feel that this was sufficient enough.”
“The physical therapy therapists at Willow Grove Post Acute (on Davisville Road, Hatboro) really helped me. Especially physical therapists Melissa & Deena.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeat deficiencies with families filing 21 complaints that triggered inspections. The most frequent problems involve fire safety systems (alarms, sprinklers, smoke barriers), nursing staff training and competency, and medication management errors. While all violations show correction dates, the same issues recur across multiple surveys, suggesting ongoing operational challenges. Consider this facility's history of resident complaints when making your decision.
Mar 17, 2026Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 30, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 16, 2025Routine31
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Dec 9, 2024Complaint2
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 9, 2024Complaint4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Willow Grove Post Acute
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 34 of 80
Ownership & Management
Owners
Willow Grove Holdco LLC
Owner · Organization
Rokeach, Fraide
Owner (parent company)
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
283 reviews from families & visitors
Official Website
Visit willowgroverehab.com
Medicare data downloads
Original nursing home datasets
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