Friendship Haven Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 140 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation, as the therapy teams are frequently cited as exceptional and highly motivating. However, families should closely monitor the management of personal belongings and verify that dietary instructions are strictly followed, as some reviewers noted issues with lost items and meal consistency.
Google Reviews
Google Reviews
140 reviews on Google“Families considering Friendship Haven will find a facility with highly praised physical therapy and nursing staff, particularly noted for their compassion and professionalism. However, significant concerns exist regarding inconsistent staffing levels, issues with personal property/laundry, and occasional lapses in hygiene and meal consistency.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and professional nursing staff
- Clean and well-maintained rehabilitation areas
- Engaging daily resident activities
Concerns
- Understaffing and slow response times (mentioned by 4 reviewers)
- Loss of resident personal items and laundry (mentioned by 3 reviewers)
- Inconsistent food quality and meal timing (mentioned by 3 reviewers)
- Issues with facility temperature/AC (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
The owner uses personalized greetings and templates that emphasize 'best outcomes' for positive reviews. Negative reviews are met with a consistent, standardized escalation protocol directing the reviewer to a specific manager.
Questions for Your Tour
- 1I noticed you are very responsive to feedback from families; how does the management team use resident and family input to improve daily operations?
- 2What specific steps are being taken to ensure there are enough staff members available to provide timely responses to call lights?
- 3Could you tell us more about the meal schedule and what steps are being taken to ensure consistent food quality and timing?
- 4What is your process for ensuring that residents' personal belongings and laundry are carefully tracked and returned to them?
- 5We've heard great things about your therapy teams; how do the physical and occupational therapists work with residents to meet their specific rehab goals?
- 6What kind of engaging daily activities or social events do you have planned to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and the CNA’s are wonderful! They treat you like family. They have been caring and loving towards my husband.”
“The hip replacement was performed on an already bad leg... Thanks to Ken and his therapy team, dad is walking smoother than he has in 60 years!”
“The wound care nurse, Amanda and Dr. Bandhakavi did an AMAZING job to heal her wound and help save her leg!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 12 of 22 federal deficiencies, including serious concerns about abuse protection and care quality. The facility has recurring issues with resident rights, nutrition services, and safety standards, with smoke barrier problems appearing twice across different surveys. While all deficiencies show correction dates, the pattern of complaint-driven violations suggests ongoing care concerns that families should investigate thoroughly during visits.
Sep 4, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Mar 29, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nov 7, 2024Routine1
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Sep 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 1, 2023Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Nov 7, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF FRIENDSWOOD, LLC
BRENT WALSH
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 12 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit friendshiphaven.net
Medicare data downloads
Original nursing home datasets
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