Friends Extended Care Center
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
While the facility offers a beautiful environment and strong administrative support, the recent reports of neglect and poor communication are deeply concerning. We strongly recommend that families conduct unannounced visits and speak directly with current residents' families to verify that the standard of care matches the facility's aesthetic appeal.
Google Reviews
Google Reviews
14 reviews on Google“Friends Extended Care Center receives polarized feedback, with long-term residents' families praising the beautiful grounds and professional administration, while others report severe neglect and unprofessional conduct. Recent negative experiences highlight significant concerns regarding basic hygiene, patient dignity, and staff responsiveness. Prospective families should be aware of the stark contrast between the facility's pleasant physical environment and the reported failures in direct patient care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds
- Professional and attentive administrative leadership
- Effective outpatient physical therapy services
- Engaging family-oriented activities
Concerns
- Neglect of basic patient care and hygiene (mentioned by 2 reviewers)
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The grounds here look absolutely beautiful; how often do residents get to enjoy time outdoors in the garden areas?
- 2We've heard great things about your family-oriented activities; could you tell us more about how residents stay engaged with the community?
- 3How does the nursing team approach daily personal care and hygiene routines to ensure every resident's dignity is maintained?
- 4With the high CMS health inspection rating, what specific protocols do you have in place to ensure medication management is always accurate and safe?
- 5Could you walk us through the process for handling medical emergencies or sudden changes in a resident's condition during the night?
- 6We noticed the administrative leadership is highly regarded; how does the management team support the frontline staff in maintaining a professional and kind environment?
Personalized based on this facility's data
Key Review Excerpts
“Administrator Hannah was fabulous, friendly, professional, kept me informed of medical or social concerns, and truly seemed to love my mom.”
“Ignored my family member during the stay. Did not bathe nor care for family member. When I picked up family member, they tried to refused personal belongings, stating " they did not know where any of it was located".”
“Rob, the Physical Therapist who worked with me during my initial rehabilitation was awesome. He was both knowledgeable and attentive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Friends Extended Care Center has 18 deficiencies across three surveys with no complaint-driven issues, suggesting problems were caught through routine inspections rather than resident concerns. The facility shows recurring issues with fire safety systems, infection control, and resident financial rights management. Most concerning is the repeated citation for resident fund notification across multiple surveys, indicating this administrative issue persists despite correction attempts.
Jun 22, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Have exits that are accessible at all times.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Aug 27, 2021Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Apr 4, 2019Routine6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Friends Extended Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit friendshealthcare.org
Medicare data downloads
Original nursing home datasets
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