A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 43 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Freedom Square Health Care Center has a middle-range Medicare overall rating. Strengths include helpful physical therapy staff. Some reviewers note concerns about unresponsive staff and long wait times for call lights (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Freedom Square Health Care Center receives highly polarized feedback, with a recent surge of 5-star ratings lacking written detail contrasting sharply with detailed negative accounts from families. While some residents praise the physical therapy team and the facility's grounds, multiple families have reported severe neglect, including unresponsiveness to call lights, failure to administer medications, and poor communication from management.
Quality Themes
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Distribution · 53 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“It took over 4 hours to get an ice pack. When she asked for help, she got the 'it's not my job' answer from whoever responded to her call light hours later.”
“They do not answer the telephone. They give conflicting info when they speak to you in person. Patients screening all night for help. Takes over 2 hours for assistance when a patient presses the call button.”
“Sara (physical therapist) has been very helpful in communicating how my dad’s PT is going and how he is fitting in.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Freedom Square Health Care Center has had 20 deficiencies across three surveys, with issues most commonly in medication management, resident care quality, and resident rights. All deficiencies were corrected by the facility, and problems appear to vary across different surveys rather than persist over time, suggesting the facility addresses issues when identified during inspections.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom Square Health Care Center
for profit
Healthpeak Properties, INC.
15 facilities nationwide
Chain avg rating: 3.3/5 · Rank 6 of 15
Owners
Ccrc Opco Ventures LLC
Owner · Organization
Blackrock INC
Owner (parent company) · Organization
Ccrc Propco Ventures, LLC
Owner (parent company) · Organization
Hcp Ma3 Gp Holding, LLC
Owner (parent company) · Organization
Hcp Ma3, Lp
Owner (parent company) · Organization
Hcp Partners Lp
Owner (parent company) · Organization
Hcp S-H 2014 Member LLC
Owner (parent company) · Organization
Hcp Ventures II Partner LLC
Owner (parent company) · Organization
Hcp Ventures II Trs LLC
Owner (parent company) · Organization
Hcp/ls 2011 Reit, LLC
Owner (parent company) · Organization
Healthpeak Op LLC
Owner (parent company) · Organization
Healthpeak Properties INC
Owner (parent company) · Organization
Janus Living Op LLC
Owner (parent company) · Organization
Janus Living Trs LLC
Owner (parent company) · Organization
Janus Living, INC.
Owner (parent company) · Organization
Janus Member, LLC
Owner (parent company) · Organization
Ocean Acquisition I LLC
Owner (parent company) · Organization
State Street Corporation
Owner (parent company) · Organization
Vanguard Group INC
Owner (parent company) · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
43 reviews from families & visitors
Official Website
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