Freedom Square Health Care Center
Strong Medicare quality ratings; families often praise helpful physical therapy staff. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
While the physical therapy department is frequently praised, the facility has a recurring pattern of poor communication and unresponsiveness to basic patient needs. Families should be extremely cautious and are advised to perform unannounced visits to verify staffing levels and hygiene standards before committing to this facility.
Google Reviews
Google Reviews
42 reviews analyzed“Freedom Square Health Care Center receives highly polarized feedback, with a recent surge of 5-star ratings lacking written detail contrasting sharply with detailed negative accounts from families. While some residents praise the physical therapy team and the facility's grounds, multiple families have reported severe neglect, including unresponsiveness to call lights, failure to administer medications, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Helpful physical therapy staff
- Well-maintained grounds and facility
- Proactive marketing and admissions support
Concerns
- Unresponsive staff and long wait times for call lights (mentioned by 5 reviewers)
- Poor communication and difficulty reaching management (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- General neglect and lack of basic hygiene assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve daily communication with families regarding their loved one's care?
- 2With the current staffing levels, what is the standard protocol for responding to call lights, and how is that monitored to ensure residents aren't waiting too long?
- 3Could you walk me through the safety checks and double-verification processes you have in place for medication management to ensure accuracy and timeliness?
- 4I see that the grounds are well-maintained, but could you share how you ensure that same level of attention is applied to daily hygiene assistance and personal care for residents?
- 5What specific steps are taken to ensure that family members can easily reach management or nursing leads if they have urgent questions or concerns?
- 6Beyond the physical therapy programs, what does a typical day look like for residents in terms of social activities and engagement opportunities?
Personalized based on this facility's data
Key Review Excerpts
“It took over 4 hours to get an ice pack. When she asked for help, she got the 'it's not my job' answer from whoever responded to her call light hours later.”
“They do not answer the telephone. They give conflicting info when they speak to you in person. Patients screening all night for help. Takes over 2 hours for assistance when a patient presses the call button.”
“Sara (physical therapist) has been very helpful in communicating how my dad’s PT is going and how he is fitting in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Freedom Square Health Care Center has had 20 deficiencies across three surveys, with issues most commonly in medication management, resident care quality, and resident rights. All deficiencies were corrected by the facility, and problems appear to vary across different surveys rather than persist over time, suggesting the facility addresses issues when identified during inspections.
Feb 18, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Feb 8, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Oct 22, 2021Routine7
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 7, 2020Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Freedom Square Health Care Center
for profit
Chain Affiliation
Healthpeak Properties, INC.
15 facilities nationwide
Chain avg rating: 3.3/5 · Rank 6 of 15
Ownership & Management
Owners
Ccrc Opco Ventures LLC
Owner · Organization
Hcp S-h 2014 Member LLC
Owner (parent company) · Organization
Healthpeak Op LLC
Owner (parent company) · Organization
Healthpeak Properties INC
Owner (parent company) · Organization
S-h 2014 Opco Trs INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit freedomsquarefl.com
Medicare data downloads
Original nursing home datasets
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