Wrights Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise dedicated and long-term nursing staff. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
Wrights Healthcare has a dedicated long-term staff that many families find supportive, especially for rehabilitation. However, because multiple reviewers have reported serious issues with call light response times and hygiene, we strongly recommend visiting during off-hours and asking specifically about their current staffing ratios and infection control protocols.
Google Reviews
Google Reviews
55 reviews analyzed“Wrights Healthcare and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated, long-term staff and effective rehabilitation programs. However, significant concerns regarding patient safety, hygiene, and responsiveness to call lights are raised by multiple reviewers, suggesting inconsistent quality of care. Families should be aware of these starkly different experiences when evaluating the facility for a loved one.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and long-term nursing staff
- Effective physical and occupational therapy
- Helpful administrative support for paperwork
- Warm and welcoming atmosphere
Concerns
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
- Poor hygiene and cleanliness (bed sores, bugs, mold) (mentioned by 3 reviewers)
- Medication and dietary errors (mentioned by 2 reviewers)
- Staff turnover and reliance on agency workers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication with us?
- 2With the facility having a 2-star staffing rating, how do you ensure consistent care quality when relying on agency staff versus your core team?
- 3Some families have expressed concerns regarding response times to call lights; what is your current protocol for ensuring residents receive timely assistance?
- 4Given the recent focus on facility maintenance, what is your current schedule for room deep-cleaning and preventative measures to ensure a hygienic environment?
- 5Could you walk me through your process for double-checking medication administration to prevent errors and ensure residents receive the correct dosages?
- 6What specific social activities or engagement programs do you have in place to keep residents active and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been in numerous rehabs around town over the past two decades and this is the only one where we've found that 100% of the staff are caring, compassionate, and friendly.”
“She had bed sores within a week and a half. She came home with bed sores, heel sores that we are still treating many weeks later. Saw things there I couldn't believe! Fights, people falling out of their wheelchairs.”
“Wrights team may very well have saved his life by acting quickly and getting him to the emergency room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning recent complaint-triggered deficiency for resident abuse protection in November 2024, indicating families have filed reports about serious safety issues. The most recurring problems involve resident rights violations, care planning failures, and quality of care issues. While all deficiencies show correction dates, the pattern of multiple resident rights violations and the recent abuse protection concern warrant careful consideration during any visit.
Jan 22, 2026Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 20, 2023Routine7
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 20, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Sep 10, 2021Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Nov 12, 2024
$34,333
Ownership & Operations
Who Operates This Facility
Wrights Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Kr Management
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Graham, Brad
Owner
Hollenbeck, Daniel
Owner
Rockefeller, Kevin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit wrightshealthcare.com
Medicare data downloads
Original nursing home datasets
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