Hurst Plaza Nursing and Rehab
Strong Medicare quality ratings; families often praise compassionate and experienced therapy team. Still worth an in-person visit.
based on 103 Google reviews

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What this means for your family
While some families find the therapy team and long-term staff to be excellent, recent reviews show a dangerous trend of neglect regarding hygiene and medical monitoring. If you choose this facility, you must implement a strict daily check-in routine to ensure your loved one is being cleaned and that their medical needs are being met promptly.
Google Reviews
Google Reviews
103 reviews on Google“Families should exercise significant caution due to serious allegations regarding hygiene, neglect, and theft. While some long-term residents and their families praise the compassionate therapy team and long-tenured staff, multiple recent reviews report severe issues including improper wound care, lack of hygiene, and unresponsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and experienced therapy team
- Long-tenured, dedicated nursing staff
- Warm and welcoming atmosphere for some residents
- Improved facility renovations noted by some
Concerns
- Neglect regarding personal hygiene and cleanliness (mentioned by 4 reviewers)
- Inadequate response to call lights and medical needs (mentioned by 3 reviewers)
- Issues with facility cleanliness and pests (mentioned by 3 reviewers)
- Poor communication from administration and nursing (mentioned by 2 reviewers)
- Inaccurate medication or wound management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often using the reviewer's name and referencing specific details or staff members. For negative reviews, they use a professional, non-defensive approach that invites direct communication with administration to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team and the long-tenured nursing staff; how do these experienced professionals work together to support a resident's daily rehabilitation goals?
- 2What specific protocols do you have in place to ensure that call lights are answered promptly and that all medical needs are addressed right away?
- 3Could you walk us through your daily routine for maintaining high standards of cleanliness and hygiene in the resident rooms and common areas?
- 4How does the nursing team manage medication schedules and wound care to ensure everything is handled with total accuracy?
- 5What kind of daily activities or social programs are available to help residents stay engaged and enjoy the warm atmosphere of the community?
- 6In the event of a medical emergency after hours, what is the specific process for communicating with the family and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My father has experienced several ICU and hospital visits this year and now requires significant assistance with mobility, leading us to the challenging decision to admit him to a skilled nursing facility. Although his unique situation prevented him from being admitted to Hurst Plaza, Kristina has gone above and beyond to help us find an appropriate place for him.”
“My wife laid in filth for well over an hour due to shorthand staff. This is abuse either schedule more or employ more.”
“He was not showered at all in the whole time he was there. When we picked him up he had stained clothes, socks, and a soiled diaper.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
1
measures
8
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies in care planning and respiratory care, indicating serious concerns about resident treatment. The facility shows persistent problems with heating and ventilation systems across all surveys, plus recurring fire safety issues including sprinkler maintenance and smoke barriers. While all deficiencies show correction dates, the pattern of repeat violations in building systems and complaint-triggered care issues warrants careful evaluation during any visit.
Apr 3, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 19, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 23, 2024Routine10
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 12, 2023Routine11
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Dec 26, 2023
$6,540
Ownership & Operations
Who Operates This Facility
Maverick County Hospital District
for profit
HURST NURSING AND REHAB CENTER LLC
DAVID L COLLIER
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 21
Ownership & Management
Owners
Maverick County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit hurstplazahc.com
Medicare data downloads
Original nursing home datasets
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