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Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 89 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Forest Hills Healthcare Center. has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, well-maintained facility and some highly attentive and compassionate individual staff members. Review the component ratings and current source records before deciding.
Forest Hills Healthcare Center receives highly polarized feedback, with many families reporting severe neglect, medication errors, and chronic understaffing that led to hospitalizations or worse. While some reviewers praise the facility's aesthetic, cleanliness, and specific staff members, these positive experiences are frequently overshadowed by reports of residents left in soiled conditions, unaddressed medical needs, and poor communication from management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 88 analyzed
Personalized based on this facility's data
Key Review Excerpts
“They let him sit in a wheelchair for over 9 hours soiling his brief so much that there was a puddle of urine on the floor and his socks were soaked.”
“I give this place 1 star only because the staff that is there is caring. IF YOU CARE ABOUT YOUR LOVED ONE FIND ANOTHER FACILITY. I can't believe this place hasn't been shut down. People left in the hallway for hours on end.”
“My mom a has been in the assisted living wing of Forest Hills Care Center for over a year now. She has really grown to love her caregivers and feels they love her too! The apartments are spacious and the facility is very clean.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
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measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Forest Hills Healthcare Center has concerning patterns of complaints from families triggering 14 deficiencies, indicating ongoing care issues. The facility struggles most with accident prevention and safety, medication management, and resident rights violations. Problems persist across multiple years, with repeated safety violations and medication errors appearing in both routine and complaint-driven inspections, suggesting systemic issues that families should carefully consider.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
May 14, 2024
$16,801
Forest Hills Healthcare Center.
for profit
Communicare Health
110 facilities nationwide
Chain avg rating: 2.8/5 · Rank 23 of 121
Owners
Buckeye Op Co LLC
Owner · Organization
Buckeye Healthcare Holdings LLC
Owner (parent company) · Organization
Omg Mstr Lsco, LLC
Owner (parent company) · Organization
Ronald S. Wilheim 2012 Spousal Trust
Owner (parent company) · Organization
Key personnel
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