Forest Hills Healthcare Center.
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 89 Google reviews
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What this means for your family
While the facility's physical appearance and some individual staff members receive praise, the pattern of severe medical neglect and medication errors is deeply concerning. We strongly advise families to look elsewhere, or if you must consider this facility, conduct unannounced visits during night shifts and weekends to verify staffing levels and resident care quality.
Google Reviews
Google Reviews
89 reviews on Google“Forest Hills Healthcare Center receives highly polarized feedback, with many families reporting severe neglect, medication errors, and chronic understaffing that led to hospitalizations or worse. While some reviewers praise the facility's aesthetic, cleanliness, and specific staff members, these positive experiences are frequently overshadowed by reports of residents left in soiled conditions, unaddressed medical needs, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Some highly attentive and compassionate individual staff members
- Pleasant physical environment and grounds
- Helpful administrative support for some families
Concerns
- Chronic understaffing and slow response times to call lights (mentioned by 14 reviewers)
- Medication management errors and delays (mentioned by 8 reviewers)
- Poor quality, cold, or inappropriate food (mentioned by 7 reviewers)
- Lack of basic personal hygiene and care for residents (mentioned by 6 reviewers)
- Poor communication and unresponsiveness to family inquiries (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility is known for being very clean and well-maintained, how do you ensure that the resident's personal hygiene and daily grooming needs are consistently met by the care team?
- 2What specific steps has the administration taken to improve response times to call lights and ensure staff are available when residents need assistance?
- 3Could you walk me through your process for medication administration and how you prevent delays or errors in the daily routine?
- 4How do you ensure that meal service is both nutritious and served at the appropriate temperature to make dining an enjoyable experience?
- 5What is the best way for our family to stay in regular contact with the nursing staff and receive timely updates on our loved one's well-being?
- 6In the event of a medical emergency after hours, what is the protocol for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“They let him sit in a wheelchair for over 9 hours soiling his brief so much that there was a puddle of urine on the floor and his socks were soaked.”
“On August 12th they gave my grandmother some one else's medication. The staff lied to us at 8pm saying they were giving her an IV because she may be dehydrated. The truth is they were trying to flush her system.”
“I give this place 1 star only because the staff that is there is caring. IF YOU CARE ABOUT YOUR LOVED ONE FIND ANOTHER FACILITY. I can't believe this place hasn't been shut down. People left in the hallway for hours on end.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Forest Hills Healthcare Center has concerning patterns of complaints from families triggering 14 deficiencies, indicating ongoing care issues. The facility struggles most with accident prevention and safety, medication management, and resident rights violations. Problems persist across multiple years, with repeated safety violations and medication errors appearing in both routine and complaint-driven inspections, suggesting systemic issues that families should carefully consider.
Apr 30, 2026Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 6, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
May 16, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 31, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Dec 20, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
May 14, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
May 14, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Forest Hills Healthcare Center.
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 23 of 121
Ownership & Management
Owners
Buckeye Op Co LLC
Owner · Organization
Buckeye Healthcare Holdings LLC
Owner (parent company) · Organization
Omg Mstr Lsco, LLC
Owner (parent company) · Organization
Ronald S. Wilheim 2012 Spousal Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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