Pines Retirement Center of Baton Rouge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 7)
- High staff turnover (70%)
Bottom 25% in LA · Critically understaffed (RN) · Above recommended total nurse staffing · Very high staff turnover · Worst in ARK POST ACUTE NETWORK chain · $174,993 in fines
What this means for your family
While some families report positive experiences with recent management and rehab services, there are recurring, serious reports of neglect and unsanitary conditions. We strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
37 reviews on Google“Pines Retirement Center of Baton Rouge receives highly polarized feedback, with some families praising the facility's recent management improvements and clean environment, while others report severe neglect and hygiene issues. Critical concerns consistently include unresponsive staff, poor communication, and the loss of personal belongings. Families should be aware that experiences appear highly inconsistent, with some visitors reporting a warm, homelike atmosphere and others describing unsanitary conditions and lack of basic care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff interactions
- Recent management-led facility improvements
- Clean and odor-free environment (noted by some)
- Engaging activities and social atmosphere
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 5 reviewers)
- Unsanitary conditions and persistent odors (mentioned by 4 reviewers)
- Theft or loss of personal clothing and belongings (mentioned by 2 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I understand there have been recent leadership changes; could you share how these new management initiatives are specifically addressing the facility's recent health inspection and staffing goals?
- 2Given the importance of consistent care, what protocols are in place to ensure staff are responsive to resident needs and that call lights are answered promptly?
- 3We’ve heard positive things about the social atmosphere here; could you walk us through a typical week of activities and how you encourage residents to participate?
- 4How does your team handle the tracking and labeling of personal belongings to ensure that clothing and items stay with the correct resident?
- 5Regarding the dining experience, what steps are you taking to improve the quality of meals and ensure that residents with specific dietary or assistance needs are well-supported?
- 6Can you explain the current process for medication management and how you ensure accuracy and timely administration for all residents?
Personalized based on this facility's data
Key Review Excerpts
“My Aunt is here and the care is absolutely terrible. She is left alone crying and screaming for help. She says her and her roommate screamed for hours and no one ever came.”
“Every time we go to visit him he is just laying in a dirty bed with only a gown on. We have bought him a lot of clothes that always come up missing.”
“Since new management started there have been numerous positive changes. Everyone is clean and content. There is a homelike feel here now. The bad smells are gone”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous reports that triggered 51 of 70 federal deficiencies, indicating serious ongoing concerns about care planning and resident assessment, protection from abuse and neglect, and facility cleanliness and safety. The facility has repeatedly failed to maintain proper care standards, with issues persisting across multiple surveys including failure to protect residents from abuse, inadequate care planning, and unsanitary conditions. While all deficiencies show correction dates, the pattern of recurring problems suggests systemic issues that families should carefully evaluate before considering this facility.
Sep 10, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 24, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 10, 2024Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Oct 10, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 29, 2024Complaint10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 29, 2024
$174,993
Ownership & Operations
Who Operates This Facility
Pines Retirement Center of Baton Rouge
for profit
Chain Affiliation
Ark Post Acute Network
4 facilities nationwide
Chain avg rating: 1.3/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Dane Mgmt LLC
Owner · Organization
Rhc10 LLC
Owner · Organization
Toledo Prop Mgmt LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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